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About

The best way to reach someone quickly is via text. With Captivated, When a text comes in, it is easily transferred to an employee like a phone call. The benefit, no hold time and the contact is immediately engaged in the person that can help them. Receive texts directly from your website or from any of your landline or toll-free numbers. Communicate with customers in real-time the same way they would with family and friends. Greater customer engagement and retention equal more sales opportunities; and more sales opportunities and happier customers equal greater revenue. Communicate with team members and coach others on communication with your customers. All conversations are stored in the cloud and accessible on both browser and mobile devices.

About

SalesCaptain is an AI-powered customer experience management (CXM) platform designed to help local businesses attract, engage, and elevate customers through one unified communication and marketing hub. It centralizes messaging from texts, calls, social media, web chat, and payments into a single dashboard, backed with AI-generated communications and follow-up workflows. Features include automated review collection, intelligently filtering and posting positive feedback, plus business listing optimization, smart campaigns for personalized text and email, multi-channel web chat powered by Buk AI, and built-in phone solutions with AI call reception, whisper coaching, transcription, and call tracking. It also offers a customer manager to consolidate customer data and interactions, referral and feedback tools, competition insights, and SmartPages for SEO visibility.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Enterprise solution that helps companies improve their customer communication

Audience

Local service and retail businesses seeking an AI-driven “all-in-one” CXM solution to automate communications, boost online presence, manage reviews and leads, and streamline payments.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$59.90 per month
Free Version
Free Trial

Pricing

$300 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.4 / 5
ease 4.6 / 5
features 4.6 / 5
design 4.7 / 5
support 4.6 / 5

Pros & Cons from Real Users

Pros

  • SalesCaptain has made it much easier to manage customer communication by bringing calls, text messages, web chats, and reviews into a single platform. The AI receptionist handles common questions, captures leads, and routes conversations accurately, helping our team save time and respond faster. The interface is intuitive, the automations are reliable, and the integrations fit well into our existing workflow. Overall, it has improved both team productivity and the customer experience.
  • SalesCaptain has made it much easier for our team to stay on top of customer communication throughout the day. It has reduced the amount of manual follow-up required and helped us respond more consistently, even during busy periods. The platform fits well into our daily workflow and has saved time without disrupting the way we already work.
  • SalesCaptain has helped our team keep customer information, calls, and follow-up activities organized in one place. The interface is easy to navigate, making it simple for new team members to get started. We particularly like the lead tracking, pipeline management, and built-in calling features, which have reduced the need to switch between multiple applications. The automation tools for reminders and follow-ups have also improved our response time and overall sales productivity.
  • What I liked most about SalesCaptain is how easy it made managing customer communication in one place. The automation tools for follow-ups and reminders save a lot of time, and the unified inbox helps our team respond to leads more efficiently. It has improved our workflow and reduced the chances of missing customer inquiries.
  • SalesCaptain makes it easy to keep all customer interactions organized in one place, which helps teams stay consistent and avoid missing follow-ups. Its automation tools reduce repetitive work and allow sales reps to focus more on closing deals rather than managing tasks. The platform also supports better collaboration by giving clear visibility into conversations and lead status.

Cons

  • The platform is already feature-rich, but more customization options for AI conversation flows and dashboards would make it even better. Additional reporting and analytics for tracking AI performance and customer interactions would also be valuable.
  • The platform could benefit from more customization options and clearer guidance for some of the advanced settings. It took a little time to learn where everything was, and a few workflows could be more intuitive. Better reporting flexibility would also make it easier to measure performance.
  • While the platform covers most of our daily requirements, we would like to see more advanced reporting options and additional third-party integrations. Some customization features could also be more flexible, especially for dashboards and workflow automation. Performance has generally been good, but there is still room to improve loading speed in a few sections.
  • The mobile app could be improved because some features are easier to access on the desktop version. The reporting section also feels a bit limited when looking for more detailed analytics and customization options. Other than that, the platform works smoothly for most daily tasks.
  • It can take some time to fully understand and optimize all features, especially for users new to such platforms. Some areas, like advanced customization and detailed performance tracking, feel a bit limited for growing teams with more complex needs. Occasional delays or minor glitches can also affect the overall smoothness of the experience.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Captivated
United States
captivated.works/

Company Information

SalesCaptain
Founded: 2020
United States
salescaptain.com

Alternatives

Alternatives

Business Texting

Business Texting

TextBetter
Aerialink

Aerialink

iconectiv

Categories

Categories

SMS Marketing Features

2-Way Messaging
Artificial Intelligence
Contact Management
Mass Texting
Message Personalization
MMS
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Integrations

No info available.

Integrations

No info available.
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