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About

The Best Amazon Review & Feedback Tool Automatically request reviews & feedbacks and track all product reviews in 1 place! The Best Amazon Review Tool Auto Request Review. CaptainAMZ automatically requests reviews in each of Amazon Manage Order page. Our software will do everything, you don’t need to click any button. 3X More Product Reviews If CaptainAMZ cannot request review since it is not eligible yet, it will check periodically and request review at the right time. You will not miss any review request opportunity. CaptainAMZ Users get up to 3X more reviews than other Review request tools. Track All Product Reviews CaptainAMZ tracks and shows all of your products’ reviews. You can see the newest reviews, sort them or search by product title or ASIN. Works with all Amazon Marketplaces CaptainAMZ works for all marketplaces of Amazon in the World including US, Canada, Mexico, UK, Germany, Italy, France, Spain, Turkey, Japan, India, China, Australia.

About

SalesCaptain is an AI-powered customer experience management (CXM) platform designed to help local businesses attract, engage, and elevate customers through one unified communication and marketing hub. It centralizes messaging from texts, calls, social media, web chat, and payments into a single dashboard, backed with AI-generated communications and follow-up workflows. Features include automated review collection, intelligently filtering and posting positive feedback, plus business listing optimization, smart campaigns for personalized text and email, multi-channel web chat powered by Buk AI, and built-in phone solutions with AI call reception, whisper coaching, transcription, and call tracking. It also offers a customer manager to consolidate customer data and interactions, referral and feedback tools, competition insights, and SmartPages for SEO visibility.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses that need a tool to request reviews from each of their customers automatically

Audience

Local service and retail businesses seeking an AI-driven “all-in-one” CXM solution to automate communications, boost online presence, manage reviews and leads, and streamline payments.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$300 per month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 4.5 / 5
ease 4.6 / 5
features 4.7 / 5
design 4.7 / 5
support 4.6 / 5

Pros & Cons from Real Users

Pros

  • They are unable to get my money back or stop charges so I don't like anything about them. Website doesn't work for stopping payments on my card.

Cons

  • They charged my card for a year after I cancelled within their system. I then spoke with someone who said they cancelled my account and then were still charging it for 3 months. I reached out again and didn't even get a response. Unbelievably unprofessional and I have no idea how to stop them from continuing to charge my card from somewhere in Turkey

Pros & Cons from Real Users

Pros

  • I like having customer conversations organized in one place instead of jumping between different messaging channels. The conversation history helps our team understand the context before replying, especially when a customer reconnects after a few days. It makes collaboration easier and helps us maintain continuity throughout the customer journey.
  • SalesCaptain helps organize customer interactions and manage prospect communication more effectively. It supports a structured approach to follow-ups and helps sales teams focus on building customer relationships. With relevant messaging and better conversation management, it can make outreach more purposeful and professional rather than relying on generic communication.
  • SalesCaptain brings customer communication and automation together in one platform. I particularly like the flexibility to customize workflows for different customer needs, whether it's handling incoming calls, answering service questions, or capturing details for follow-up. The AI receptionist can be tailored to specific business processes, which makes it more useful than a basic automated phone system.
  • The unified inbox makes it easier to review customer history and hand conversations between team members without losing context. Custom workflows and integrations are useful for adapting the platform to our existing processes.
  • What I like most is having our customer conversations in one unified inbox. Webchat inquiries are easy to track, and our team can see the conversation history before responding. It saves us from switching between multiple tools and makes follow-ups much more organized. The AI also helps handle initial inquiries and collect information before a team member takes over.

Cons

  • The inbox could offer more advanced filtering and customization options. Finding specific conversations among a high volume of messages can take extra effort, and more detailed engagement analytics would help us understand which interactions lead to conversions.
  • Personalization and context-aware follow-ups could be improved further. Better controls to prevent repetitive messages, avoid unnecessary outreach, and ensure communication is relevant to each customer's needs would help create a more natural and less automated experience.
  • The initial learning curve can be a little steep when setting up more advanced workflows. Configuring the AI agent to handle different scenarios correctly takes some testing and fine-tuning. More guided onboarding and ready-made templates for common business use cases would make it easier for new users to get started.
  • Advanced workflows and integrations can take some trial and error to configure. More intuitive settings and clearer setup documentation would make the experience smoother.
  • Some of the more advanced features can take time to understand and configure, especially when setting up customized workflows. A simpler onboarding experience would make it easier for new users to get started.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

CaptainAMZ
United States
captainamz.com

Company Information

SalesCaptain
Founded: 2020
United States
salescaptain.com

Alternatives

FeedbackFive

FeedbackFive

eComEngine

Alternatives

HighFive

HighFive

Lonesome Labs
ReviewPro

ReviewPro

Review Rank

Categories

eCommerce Tools Supported
Review Management Supported

Categories

Integrations

Amazon Supported

Integrations

Amazon Not Supported
Claim CaptainAMZ and update features and information
Claim CaptainAMZ and update features and information
Claim SalesCaptain and update features and information
Claim SalesCaptain and update features and information