TekIVRKaplanSoft
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About
CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. Unify communications across your entire organization with our phone, text, online form, and live chat tools. More than 100,000 users around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams.
Call tracking features include reliable dynamic number insertion (DNI) for session-level attribution, local, toll-free, and vanity tracking numbers, and omnichannel attribution across calls, texts, form fills, and chats.
Key contact center features include a browser-based softphone, smart routing options, SMS campaigns, automated call scoring, and smart dialer functionality.
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About
TekIVR is a SIP (Based on RFC 3261) Interactive Voice System (IVR) for Windows. TekIVR is tested on Microsoft Windows Vista, Windows 7/8/10/11 and Windows 2008-2022 server. TekIVR has a simple easy to use user interface. You can create your own IVR scenario using built-in scenario editor. You can select your own audio files to be used in IVR scenario. TekIVR can also read-out texts using TTS (Text-to-Speech) engine and recognize user input via speech recognition. You can use Speech Synthesis Markup Language (SSML) while defining prompts. TekIVR supports SAPI, Google Cloud Speech API, Azure Cognitive Services and MRCPv2 for TTS and ASR functions. It supports ITU G.711 A-Mu Law and G.722 codecs and UPnP for NAT traversal. TekIVR can act as Proxy between MRCP v2 based application servers and SAPI, Azure and Google Speech based speech engines. TekIVR allows MRCP v2 based application servers to use SAPI, Azure and Google Speech based TTS and ASR services.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Mid-market B2B and B2C brands, plus agencies, consultancies, and performance marketers (lead resellers) serving industries relying on critical communication channels such as addiction treatment, law, healthcare, home services, multi-location franchises and enterprise-level call centers.
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Audience
Enterprise organizations
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$79 per month
Free Version
Free Trial
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Pricing
$548
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationCallTrackingMetrics
Founded: 2012
United States
www.calltrackingmetrics.com
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Company InformationKaplanSoft
Founded: 2011
Turkey
www.kaplansoft.com/tekivr/
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Alternatives |
Alternatives |
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Categories |
Categories |
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IVR Features
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Call Center Features
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Recording Features
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Call Tracking Features
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
CRM
IVR / Voice Recognition
Keyword Tracking
Conversation Intelligence Features
Account Health Alerts
AI Insights
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Marketing Attribution Features
Attribution Modeling
Audience Segmentation
Conversion Tracking
Cross-Channel Attribution
Customer Journey Mapping
Multi-Touch Attribution
Predictive Analytics
ROI Tracking
Softphone Features
Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management
Speech Analytics Features
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
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IVR Features
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
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Integrations
Acquisio
Easyflow
Facebook
Google Ads
Google Data Studio
HubSpot Customer Platform
Kissmetrics
Mailchimp
Marin Software
Marketo
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Integrations
Acquisio
Easyflow
Facebook
Google Ads
Google Data Studio
HubSpot Customer Platform
Kissmetrics
Mailchimp
Marin Software
Marketo
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