CallTrackingMetrics vs. Jiminny Comparison


CallTrackingMetrics	Jiminny	+	+
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About CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. Unify communications across your entire organization with our phone, text, online form, and live chat tools. More than 100,000 users around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams. Call tracking features include reliable dynamic number insertion (DNI) for session-level attribution, local, toll-free, and vanity tracking numbers, and omnichannel attribution across calls, texts, form fills, and chats. Key contact center features include a browser-based softphone, smart routing options, SMS campaigns, automated call scoring, and smart dialer functionality.		About Jiminny is the world’s most loved Conversation Intelligence platform. AI captures & analyzes all your critical go-to-market insights and automates the data instantly to your CRM. We empower your team to drive more revenue with actionable insights and informed decisions. Conversation intelligence designed to be used and enjoyed by your whole business. Sell smarter, grow faster and win more deals. Jiminny empowers revenue teams to capture and analyze critical go-to-market insights across video, voice, and email. It helps reps automate administrative tasks, giving them more time to sell and improve performance. Managers gain confidence with actionable insights to develop their teams, while Executives trust the CRM as a source of truth for data-driven decisions and the launchpad for revenue growth. With fast onboarding, a seamless user experience, and ROI in under six months, Jiminny delivers the ultimate platform to power revenue intelligence across your entire business.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Mid-market B2B and B2C brands, plus agencies, consultancies, and performance marketers (lead resellers) serving industries relying on critical communication channels such as addiction treatment, law, healthcare, home services, multi-location franchises and enterprise-level call centers.		Audience Revenue leaders interested in an AI conversation intelligence solution to grow their teams revenue and optimize efficiency
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $79 per month All plans include unlimited users at no extra cost, while Marketing Pro and Sales Engage plans also include sub-accounts perfect for agencies and multi-location businesses. Discounts up to 20% off for annual agreements. Free Version Free Trial		Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 4.8 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.4 / 5 support 4.8 / 5 Read all reviews		Reviews/Ratings Overall 4.9 / 5 ease 4.5 / 5 features 4.4 / 5 design 4.5 / 5 support 4.6 / 5 Read all reviews
Pros from Real Users Pros This has helped with training and retention of patients. Texting is amazing, reports are amazing and super important. The ability to record and monitor an employee's calls efficiently, and the ability to make calls with little-to-no technical issues. In addition, there are a multitude of features that allow you to run reports and pull calls on a specific criteria. Great integration with Google and other platforms. The chat widget is also great for our websites! Our team members wouldn't need to log in to different platforms to get the work done. It's such a benefit to our company to use call tracking metrics to track our client's calls because it helps us determine what marketing services are producing results and what needs improvement. CallTrackingMetrics provides power to our call centre. Automates the call flow. Our service, marketing and sales team use this software to manage their communications. Easily integrates with Salesforce, Google Ads, Zendesk, Facebook and many more. Marketing tool kit is awesome.		Pros & Cons from Real Users Pros Jiminny is great, the platform is intuitive, slick and does everything you expect. I like how you can put in key words and themes and then see what are the typical conversations you are having with your prospects. It’s also great place to learn from other colleagues as you can quite easily see and compare your calls with your colleagues. The drop in call feature is also amazing for those times when you don’t want to intimidate your prospect with too many faces on call but also listen live I love how easy it is for me to share links to prospects after demonstrations. Amazing UI and UX. Support chat is always very responsive. Love the AI Intelligence, Transcript and coaching features. -Awesome support team -Good tutorials -Improves team collaboration and success -Great tool to self-coach and improve -Easy setup -HubSpot integration works perfectly -The meeting notetaker is prompt and the transcriptions are pretty spot-on As a new hire at my company, Jiminny has been incredibly helpful in learning my role and my company's product. I use Jiminny daily to watch my colleagues on demo calls, client check-ins, and renewal calls, and it has also been vital to review myself as I begin to have calls of my own. The integration to Hubspot and Gmail also makes it incredibly effective. Cons Not much to say, it does the job well. Sometimes Jiminny won’t join till later in the call or that it won’t pick up audio on some calls and the transcription isn't always accurate. Sometimes the transcript isn't accurate but still workable for sharing with prospects. Sometimes have connection issues due to cache and have to do a full reset at times. -Setup could be challenging for non-technical people -At times, has a hard time deciphering phone call transcriptions for who is speaking (not a big deal as you can get the gist of the call regardless) -Automated call and meeting scoring set-up could be improved upon The only con I can think of is the Notetaker taking a few minutes to join the call. It would be better if the Notetaker joined immediately.
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information CallTrackingMetrics Founded: 2012 United States www.calltrackingmetrics.com		Company Information Jiminny Founded: 2016 United Kingdom www.jiminny.com
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CloudTalk		Airspeed
CallFinder		Pepsales AI
Call Center Studio		Gong Gong.io
Prodigal Prodigal Technologies View All		Revenue.io View All
Categories Call Center Call Monitoring Call Recording Call Tracking Contact Center Quality Assurance Conversation Intelligence IVR Marketing Attribution Performance Marketing Softphone Speech Analytics		Categories AI Sales Assistants AI Sales Tools Call Monitoring Call Recording Conversation Intelligence Go-To-Market Inside Sales Revenue Intelligence Revenue Operations Sales Sales Analytics Sales Coaching Sales Enablement Sales Forecasting Sales Intelligence
Call Recording Features Archiving Call Sharing Distributed Call Recording Event Triggered Recording File Transfer Instant Retrieval On-Demand Recording Recording Bookmarking Scheduled Recording Screen Activity Recording Video Call Recording Conversation Intelligence Features Account Health Alerts AI Insights Call Analytics Call Recording Call Recording Cloud Storage Call Snippets Call Transcription Call/Meeting Sharing Sales Coaching Topic Tags Topic-Based Analytics Video Conferencing Analytics Win/Loss Analysis Show More Features Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Call Tracking Features Call Log Call Recording Call Routing Caller Identification Campaign Management Conversion Tracking CRM IVR / Voice Recognition Keyword Tracking IVR Features Call Center Call Logging Call Recording Call Routing Multiple Scripts Phone Key Input Survey Management Text to Speech Voice Customization Voice Mail Marketing Attribution Features Attribution Modeling Audience Segmentation Conversion Tracking Cross-Channel Attribution Customer Journey Mapping Multi-Touch Attribution Predictive Analytics ROI Tracking Softphone Features Audio / Video Conferencing Call Logging Call Recording Call Transfer Caller Identification Chat / Messaging Contact Management Fax Management Speech Analytics Features Automatic Transcription Call Center Management Call Recording Customer Experience Management Data Security Natural Language Processing Predictive Analytics Self-Service Search Sentiment Analysis Surveys & Feedback		Call Recording Features Archiving Call Sharing Distributed Call Recording Event Triggered Recording File Transfer Instant Retrieval On-Demand Recording Recording Bookmarking Scheduled Recording Screen Activity Recording Video Call Recording Conversation Intelligence Features Account Health Alerts AI Insights Call Analytics Call Recording Call Recording Cloud Storage Call Snippets Call Transcription Call/Meeting Sharing Sales Coaching Topic Tags Topic-Based Analytics Video Conferencing Analytics Win/Loss Analysis Show More Features Inside Sales Features Auto-Dialing Call List Management Call Recording Campaign Management Dashboard Data Management Lead Capture Lead Distribution Lead Scoring Performance Management Revenue Intelligence Features Actionable Insights Alerts / Notifications Call Scoring Conversation Intelligence CRM Interactions Dashboard Email/Message Interactions Market Intelligence Phone Call Interactions Pipeline Visibility Sales Coaching Video Call Interactions Revenue Operations Features Account Health Dashboard AI Insights Automatic CRM Updates Contact / Activity Tracking Revenue Dashboard Revenue Intelligence / Reporting RevOps Automation Sales Analytics Sales Forecasting Third-Party Data Aggregation Sales Analytics Features Collaboration Tools Dashboards Forecasting Analytics Ideal Customer Profile (ICP) Lead Analytics Pipeline Management Predictive Forecasting Predictive Lead Scoring Sales Intelligence Reporting Sales Coaching Features Assessments Audio / Video Conferencing Built-In Course Authoring Call Recording Gamification Goal Setting / Tracking Learning Plans Onboarding Performance Metrics Sales Enablement Features Collaboration Contact Management Content Management Document Management Goals / Quota Management Lead Management Meeting Management Performance Management Presentation Management Proposal Management Territory Management Training Management Sales Forecasting Features Competitor Analysis Correlation Analysis Dashboard Dynamic Modeling Exception Reporting Graphical Data Presentation Modeling & Simulation Performance Metrics Sales Trend Analysis Statistical Analysis Sales Intelligence Features CRM Integration Data Cleaning Data Enrichment Data Import/Export Data Mining Data Verification Email Integration Lead Scoring List Building Performance Management Pipeline Management Predictive Modeling/Analytics Prospecting Tools Reporting/Analytics Sales Forecasting
Integrations HubSpot CRM HubSpot Customer Platform Salesforce Slack Acquisio Adobe Marketo Engage Adobe Marketo Measure AgencyAnalytics CloudTalk Dialpad Connect Dialpad Sell Easyflow GoTo Meeting HubSpot Marketing Hub Kissmetrics Marin Software Optimizely One Stripe Wix Show More Integrations View All 48 Integrations		Integrations HubSpot CRM HubSpot Customer Platform Salesforce Slack Acquisio Adobe Marketo Engage Adobe Marketo Measure AgencyAnalytics CloudTalk Dialpad Connect Dialpad Sell Easyflow GoTo Meeting HubSpot Marketing Hub Kissmetrics Marin Software Optimizely One Stripe Wix Show More Integrations View All 44 Integrations
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