Related Products
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About
CallBack HVAC helps HVAC businesses follow up after supported missed calls. On a configured call path, an unanswered caller can press 1 to request one service text from an approved provider number. The owner reviews replies, calls customers back, and records lead outcomes. Delivery timing and booked work are not guaranteed; this is not a staffed answering service.
The software is $149/month after a 14-day no-card trial starting after email confirmation. The clock runs during setup and carrier review. Customer use requires an approved texting number, registration, compatible routing, caller consent, and a successful call-and-text test. Provider number, registration, voice, messaging, and carrier fees are separate, even during the trial.
Twilio is standard. Confirm Telnyx or Plivo availability before choosing either. The dashboard supports one reply per incoming customer message and CSV export; it does not include CRM sync or dispatch. AI CSR is a separately reviewed pilot.
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About
The world’s leading all-in-one software for commercial and residential HVAC, plumbing, electrical, and other field service businesses. Enforce industry best practices in every service experience to improve outcomes. Be notified when important events happen — like closed large sales or canceled appointments. See your customer information (service history, equipment, and more) when they call. Track all activity—like call recordings and text messages—that's related to every opportunity. Make sure customers are happy after every appointment. Enforce industry best practices in every service experience to improve outcomes. Know how your business is doing anywhere, any time, in real time. Know how your business is doing anywhere, any time, in real time.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
HVAC companies, owner-operators, small HVAC crews, and multi-crew HVAC operations in the United States
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Audience
Field team businesses looking for a Field Service Management platform
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$149/month
Core software: $149/month after a 14-day no-card trial starting after email confirmation. The trial runs during provider setup and carrier review. Customer use requires a paid provider account, approved texting number, registration, compatible routing, consent and a successful call-and-text test. Provider number, registration/campaign, call, text and carrier fees are separate, including during the software trial. Twilio is standard; confirm Telnyx or Plivo availability before choosing either. AI CSR pilots are separate.
Free Version
Not Supported
Free Trial
Supported
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Pricing
$49 per month
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationCallBack HVAC
Founded: 2026
United States
callbackhvac.com
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Company InformationWorkCEO
United States
workceo.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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HVAC Features
Billing & Invoicing
Not Supported
Customer Database
Supported
Dispatch Management
Not Supported
Inventory Control
Not Supported
Job Management
Not Supported
Maintenance Scheduling
Not Supported
Mobile Access
Not Supported
Quotes / Estimates
Not Supported
Routing
Not Supported
Scheduling
Not Supported
Service History Tracking
Not Supported
Technician Management
Not Supported
Work Order Management
Not Supported
SMS Marketing Features
2-Way Messaging
Supported
Artificial Intelligence
Not Supported
Contact Management
Supported
Mass Texting
Not Supported
Message Personalization
Supported
MMS
Not Supported
Mobile Coupons
Not Supported
Mobile Keywords
Not Supported
Polls / Voting
Not Supported
Reporting/Analytics
Supported
Scheduled Messaging
Not Supported
Shortcodes
Not Supported
Text-to-Win
Not Supported
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HVAC Features
Billing & Invoicing
Supported
Customer Database
Supported
Dispatch Management
Supported
Inventory Control
Not Supported
Job Management
Supported
Maintenance Scheduling
Not Supported
Mobile Access
Supported
Quotes / Estimates
Supported
Routing
Supported
Scheduling
Supported
Service History Tracking
Supported
Technician Management
Not Supported
Work Order Management
Not Supported
Cleaning Services Features
Billing & Invoicing
Supported
Client Management
Not Supported
Dispatch Management
Supported
Inventory Control
Not Supported
Job Management
Supported
Mobile Access
Supported
Payroll Management
Not Supported
Quotes / Estimates
Supported
Recurring Appointments
Not Supported
Routing
Supported
Scheduling
Supported
Service History Tracking
Supported
Work Order Management
Not Supported
Electrical Contractor Features
Billing & Invoicing
Supported
Commercial / Industrial
Not Supported
Contract Management
Supported
Customer Database
Supported
Electronic Signature
Supported
Mobile Access
Supported
Quotes / Estimates
Supported
Scheduling
Supported
Time Tracking
Not Supported
Work Order Management
Supported
Employee Scheduling Features
Appointment Management
Not Supported
Automated Scheduling
Not Supported
Calendar Management
Not Supported
Employee Database
Not Supported
Group Scheduling
Not Supported
Messaging
Not Supported
Mobile Access
Supported
Payroll Management
Not Supported
Reporting/Analytics
Not Supported
Resource Management
Not Supported
Schedule Distribution
Not Supported
Scheduling
Supported
Shift Scheduling
Not Supported
Shift Swapping
Not Supported
Time Clock
Not Supported
Time Tracking
Not Supported
Vacation / Leave Tracking
Not Supported
Field Service Management Features
Billing & Invoicing
Supported
Contact Database
Supported
Contract Management
Supported
Customer Database
Supported
Dispatch Management
Supported
Electronic Signature
Supported
Inventory Management
Not Supported
Mobile Access
Supported
Payment Collection in the Field
Supported
Quotes / Estimates
Supported
Routing
Supported
Scheduling
Supported
Service History Tracking
Supported
Time Clock
Not Supported
Work Order Management
Not Supported
GPS Tracking Features
Alerts/Notifications
Not Supported
Asset Tracking
Not Supported
Driver Management
Not Supported
Historical Reporting
Not Supported
Mobile Tracking
Not Supported
People Tracking
Not Supported
Real Time Tracking
Not Supported
Routing
Supported
Status Tracking
Supported
Territory Management
Not Supported
Vehicle Tracking
Not Supported
Janitorial Features
Bid Management
Not Supported
Billing & Invoicing
Supported
Client Management
Not Supported
Employee Scheduling
Not Supported
Inventory Management
Not Supported
Mobile Access
Supported
Payroll Management
Not Supported
Quality Control
Not Supported
Surveys & Feedback
Not Supported
Time Tracking
Not Supported
Work Order Management
Supported
Locksmith Features
Billing & Invoicing
Supported
CRM
Supported
Dispatch Management
Supported
GPS Tracking
Supported
Inventory Management
Not Supported
Mobile Access
Supported
Payment Processing
Not Supported
Scheduling
Supported
Work Order Management
Supported
Pest Control Features
Billing & Invoicing
Supported
Customer Service History
Not Supported
Dispatch Management
Supported
Fleet Management
Not Supported
Inventory Control
Not Supported
Mobile Access
Supported
Pest Activity Tracking
Not Supported
Pesticide Usage Tracking
Not Supported
Property Layouts
Not Supported
Quotes / Estimates
Supported
Scheduling
Supported
Plumbing Features
Billing & Invoicing
Supported
Customer Database
Supported
Dispatch Management
Supported
Inventory Control
Not Supported
Job Management
Supported
Mobile Access
Supported
Quotes / Estimates
Supported
Routing
Supported
Scheduling
Supported
Service History Tracking
Supported
Technician Management
Not Supported
Work Order Management
Supported
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Integrations
Twilio
Not Supported
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