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About

CallBack HVAC helps HVAC businesses follow up after supported missed calls. On a configured call path, an unanswered caller can press 1 to request one service text from an approved provider number. The owner reviews replies, calls customers back, and records lead outcomes. Delivery timing and booked work are not guaranteed; this is not a staffed answering service. The software is $149/month after a 14-day no-card trial starting after email confirmation. The clock runs during setup and carrier review. Customer use requires an approved texting number, registration, compatible routing, caller consent, and a successful call-and-text test. Provider number, registration, voice, messaging, and carrier fees are separate, even during the trial. Twilio is standard. Confirm Telnyx or Plivo availability before choosing either. The dashboard supports one reply per incoming customer message and CSV export; it does not include CRM sync or dispatch. AI CSR is a separately reviewed pilot.

About

The world’s leading all-in-one software for commercial and residential HVAC, plumbing, electrical, and other field service businesses. Enforce industry best practices in every service experience to improve outcomes. Be notified when important events happen — like closed large sales or canceled appointments. See your customer information (service history, equipment, and more) when they call. Track all activity—like call recordings and text messages—that's related to every opportunity. Make sure customers are happy after every appointment. Enforce industry best practices in every service experience to improve outcomes. Know how your business is doing anywhere, any time, in real time. Know how your business is doing anywhere, any time, in real time.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

HVAC companies, owner-operators, small HVAC crews, and multi-crew HVAC operations in the United States

Audience

Field team businesses looking for a Field Service Management platform

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$149/month
Core software: $149/month after a 14-day no-card trial starting after email confirmation. The trial runs during provider setup and carrier review. Customer use requires a paid provider account, approved texting number, registration, compatible routing, consent and a successful call-and-text test. Provider number, registration/campaign, call, text and carrier fees are separate, including during the software trial. Twilio is standard; confirm Telnyx or Plivo availability before choosing either. AI CSR pilots are separate.
Free Version Not Supported
Free Trial Supported

Pricing

$49 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • I tested the CallBack HVAC workflow as a beta tester. The missed-call text-back idea was easy to understand, and I can see how it would help an HVAC business follow up faster when calls are missed. The setup and dashboard were clear from what I reviewed.

Cons

  • I did not identify any significant drawbacks during testing. However, because I reviewed the workflow as a beta tester, I was not able to evaluate long-term performance, customer response rates, or how the system handles unusual situations. Additional real-world usage data would help demonstrate its overall effectiveness.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

CallBack HVAC
Founded: 2026
United States
callbackhvac.com

Company Information

WorkCEO
United States
workceo.com

Alternatives

Alternatives

Ringback

Ringback

0xpi
ServiceWorks

ServiceWorks

Service Works
Ringbrook

Ringbrook

Reservation Destination LLC

Categories

HVAC Supported
SMS Marketing Supported

Categories

Cleaning Services Supported
GPS Tracking Supported
HVAC Supported
Janitorial Supported
Locksmith Supported
Pest Control Supported
Plumbing Supported

HVAC Features

Billing & Invoicing Not Supported
Customer Database Supported
Dispatch Management Not Supported
Inventory Control Not Supported
Job Management Not Supported
Maintenance Scheduling Not Supported
Mobile Access Not Supported
Quotes / Estimates Not Supported
Routing Not Supported
Scheduling Not Supported
Service History Tracking Not Supported
Technician Management Not Supported
Work Order Management Not Supported

SMS Marketing Features

2-Way Messaging Supported
Artificial Intelligence Not Supported
Contact Management Supported
Mass Texting Not Supported
Message Personalization Supported
MMS Not Supported
Mobile Coupons Not Supported
Mobile Keywords Not Supported
Polls / Voting Not Supported
Reporting/Analytics Supported
Scheduled Messaging Not Supported
Shortcodes Not Supported
Text-to-Win Not Supported

HVAC Features

Billing & Invoicing Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Not Supported
Job Management Supported
Maintenance Scheduling Not Supported
Mobile Access Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Not Supported
Work Order Management Not Supported

Cleaning Services Features

Billing & Invoicing Supported
Client Management Not Supported
Dispatch Management Supported
Inventory Control Not Supported
Job Management Supported
Mobile Access Supported
Payroll Management Not Supported
Quotes / Estimates Supported
Recurring Appointments Not Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Work Order Management Not Supported

Electrical Contractor Features

Billing & Invoicing Supported
Commercial / Industrial Not Supported
Contract Management Supported
Customer Database Supported
Electronic Signature Supported
Mobile Access Supported
Quotes / Estimates Supported
Scheduling Supported
Time Tracking Not Supported
Work Order Management Supported

Employee Scheduling Features

Appointment Management Not Supported
Automated Scheduling Not Supported
Calendar Management Not Supported
Employee Database Not Supported
Group Scheduling Not Supported
Messaging Not Supported
Mobile Access Supported
Payroll Management Not Supported
Reporting/Analytics Not Supported
Resource Management Not Supported
Schedule Distribution Not Supported
Scheduling Supported
Shift Scheduling Not Supported
Shift Swapping Not Supported
Time Clock Not Supported
Time Tracking Not Supported
Vacation / Leave Tracking Not Supported

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Supported
Inventory Management Not Supported
Mobile Access Supported
Payment Collection in the Field Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Not Supported
Work Order Management Not Supported

GPS Tracking Features

Alerts/Notifications Not Supported
Asset Tracking Not Supported
Driver Management Not Supported
Historical Reporting Not Supported
Mobile Tracking Not Supported
People Tracking Not Supported
Real Time Tracking Not Supported
Routing Supported
Status Tracking Supported
Territory Management Not Supported
Vehicle Tracking Not Supported

Janitorial Features

Bid Management Not Supported
Billing & Invoicing Supported
Client Management Not Supported
Employee Scheduling Not Supported
Inventory Management Not Supported
Mobile Access Supported
Payroll Management Not Supported
Quality Control Not Supported
Surveys & Feedback Not Supported
Time Tracking Not Supported
Work Order Management Supported

Locksmith Features

Billing & Invoicing Supported
CRM Supported
Dispatch Management Supported
GPS Tracking Supported
Inventory Management Not Supported
Mobile Access Supported
Payment Processing Not Supported
Scheduling Supported
Work Order Management Supported

Pest Control Features

Billing & Invoicing Supported
Customer Service History Not Supported
Dispatch Management Supported
Fleet Management Not Supported
Inventory Control Not Supported
Mobile Access Supported
Pest Activity Tracking Not Supported
Pesticide Usage Tracking Not Supported
Property Layouts Not Supported
Quotes / Estimates Supported
Scheduling Supported

Plumbing Features

Billing & Invoicing Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Not Supported
Job Management Supported
Mobile Access Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Not Supported
Work Order Management Supported

Integrations

Twilio Supported

Integrations

Twilio Not Supported
Claim CallBack HVAC and update features and information
Claim CallBack HVAC and update features and information
Claim WorkCEO and update features and information
Claim WorkCEO and update features and information