Calilio vs. Community Phone Comparison


Calilio	Community Phone	+	+
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About Calilio is a cloud-based business phone system and AI call center platform for sales, support, remote teams, and call centers. It enables businesses to make and receive internet-based calls, send SMS/MMS, buy or port virtual phone numbers, route calls, record conversations, monitor agents, and track call activity from one platform. With virtual numbers from 100+ countries, Calilio supports local, mobile, and toll-free numbers. Features include a unified Callbox, IVR, call forwarding, voicemail, number sharing, business hours, call transfer, power dialer, click-to-call, custom caller ID, call recording, live monitoring, whispering, barging, and analytics. AI-powered call reports provide transcription, summaries, sentiment analysis, call reasons, resolutions, and follow-up suggestions, helping businesses improve communication and customer service.		About Calling made modern. Your business number. Your employees' phones. Our amazing features. A dial menu spoken by our voice actors. Callers press numbers to make purchases, hear MP3s, connect to specific staff, and more. Make and answer calls using your number on multiple phones without the caller ever knowing. Employees hear secret in-house menus, transfer calls, and send voicemails to their email, all from their dialpad. These business features require no new software or hardware. Your dialpad come to life. Porting your business or personal number at the press of a button. Select from our menu of modern voice features for your business or personal line. We'll activate these features on your current phone for you. No work (or learning) required from you. We'll be here to transform your number whenever your desires change.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Call centers, businesses of all sizes, remote workers, individuals, entrepreneurs and startups		Audience Businesses that want a modern business phone system using their current phones
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $15 Per user/month Standard Plan- $15 (Per user per month) Premium plan- $35 (Per User per month) Enterprise plan- Custom (Contact Sales) Free Version Free Trial		Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 4.5 / 5 ease 4.5 / 5 features 4.1 / 5 design 4.2 / 5 support 4.5 / 5 Read all reviews		Reviews/Ratings Overall 4.1 / 5 ease 4.6 / 5 features 4.1 / 5 design 4.6 / 5 support 4.1 / 5 Read all reviews
Pros & Cons from Real Users Pros We have a garment business and we faced a lot of problems handling our clients. Calilio’s call queue and music on hold features have solved our problem. Also, Calilio provides call recording features and also has analytics from where we can track our growth as well. Calilio has been a great addition to our workflow. The platform is easy to use, the call quality is consistently clear, and the features like call management and tracking really help keep everything organized. It has made handling business communication much smoother and more efficient. Overall, it feels reliable and definitely worth subscribing to. I liked Calilio’s call routing, analytics, and team features. They helped us manage calls better, track performance, and keep communication organized and smooth. nothing really, their website stated false information and Calilio did not take appropriate action in refunding my purchase. Calilio has best user interface and also has good Customer support team also the pricing is Good for user. Cons So far, i don't actually have any dislikes of this product. It is helping my business vary well. So far, I haven’t faced any major issues. I’m still exploring the platform, but everything has been working smoothly and as expected. I haven’t faced any issues so far, and everything has been working smoothly. I’m still exploring the platform, but my experience up to now has been positive and reliable. really bad customer support over chat. they simply follow scripts and do not pay attention to what is being communicated. For my use case, i don't think i find any cons till date.		Pros from Real Users Pros It worked for local calls. It was east to sign up, and the website was okay. The hardware was good and was small. I notice that Community Phone service has many great reviews online, however, where I am concerned, the jury is still out. First of all, I ported my old phone number into the Community Phone service, however I have noticed that I still have two phone numbers, one is the temporary number initially assigned, while the second is my old ported number, which I really wanted. Now, the temporary phone number is still active, along with my ported number. During the day, I get many calls and when answered I get a dial tone and not a person on the other line! I am not sure they are calling the temporary number or if it is a spam call that Community is blocking! During a normal day, I may get five or six of these types of calls per day. Also, when I first signed up with Community, I set up voice mail with the temporary number. It appears that cannot be changed. I still have to go into voice mail using the temporary number, which discourages me from using voice mail. Sure, the price is a plus, but I am not sure the drawbacks are put out there for consideration. I did get Panasonic Phones and sometimes I wonder if their specific directions interfere with the Community directions? Excellent customer service with prompt delivery. It was a simple and efficient setup. I was able to start ringing family and friends right away. The whole process was super simple and the landline base was easy to install. When I needed help the customer service rep was awesome! Community Phone provides a very affordable, super easy to use, and all with minimal skill use landline service. Reliable, inexpensive, and great call quality. By far, the biggest positive with CP is customer service. If I attempt to contact CP with a problem, CP responds with a native speaker of English within 24 hours, generally far less. Since I needed just a landline it is exactly what I expected and the price was perfect. I got to keep my # of 35 years so very happy.
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information Calilio Founded: 2023 Robinson Road, Singapore, 048545, Raffles Place, Singapore www.calilio.com		Company Information Community Phone Founded: 2018 United States www.communityphone.org/business
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Categories Business Phone Systems Business VoIP Cloud PBX Virtual Phone Number		Categories Business Phone Systems Business VoIP Cloud PBX IVR Telephony
Business Phone Systems Features Call Logging Call Monitoring Call Recording Call Routing Employee Directory IVR / Voice Recognition Mobile Access Virtual Call Center Web Conferencing Business VoIP Features Call Parking Call Recording Contact Management Encryption IVR / Voice Recognition Ring Groups SIP Trunking Unified Communications Voice Quality Enhancement Cloud PBX Features Call Recording Call Routing IVR / Voice Recognition Ring Groups SIP Trunking Virtual Extensions Web Conferencing
Integrations CogniAgent LeadHeed Pabbly Connect Pipedrive View All 3 Integrations		Integrations CogniAgent LeadHeed Pabbly Connect Pipedrive View All 1 Integration
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