CTM vs. Maple Comparison


CTM CallTrackingMetrics 4.5 out of 5 stars	Maple
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CTM		Maple

CTM: About CTM, formerly known as CallTrackingMetrics, is a conversation intelligence and call tracking platform that helps businesses measure marketing performance, manage customer communications, and improve sales conversions. The software tracks phone calls, text messages, website forms, and chats to identify the advertising campaigns and channels that generate customer inquiries. Its AI-powered conversation analytics provide call transcription, summarization, sentiment analysis, and lead scoring. CTM also offers intelligent call routing, automated follow-ups, AI voice agents, and contact center management tools. Reporting dashboards help organizations analyze marketing attribution, advertising return on investment, customer interactions, and sales team performance. The platform integrates with Google Ads, Google Analytics, HubSpot, Salesforce, and other business applications to connect marketing data with customer conversations and revenue outcomes.		Maple: About Maple is a voice AI customer support platform built specifically for restaurants and similar service businesses that uses advanced natural language and menu-aware intelligence to answer inbound calls 24/7, take and process orders with high accuracy, manage reservations (including booking, modification, and cancellation), upsell intelligently, and work with multiple languages so teams never miss opportunities or lose business due to unanswered calls or manual handling; it integrates directly with restaurants’ point-of-sale systems to understand menus, including dietary needs and allergies, capture orders precisely, personalize guest interactions, and drive higher average ticket sizes and operational efficiency, while enterprise-grade infrastructure supports scalability and reliability across single or multi-location operations so restaurants can automate routine call tasks, increase order capture, and enhance guest experience without added staffing burden.
CTM: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported		Maple: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
CTM: Audience Mid-market B2B and B2C brands, plus agencies, consultancies, and performance marketers (lead resellers) serving industries relying on critical communication channels such as addiction treatment, law, healthcare, home services, multi-location franchises and enterprise-level call centers.		Maple: Audience Restaurant operators and hospitality businesses that want an AI-powered voice automation solution to handle calls, take orders, manage reservations, and streamline customer phone interactions
CTM: Support Phone Support Supported 24/7 Live Support Supported Online Supported		Maple: Support Phone Support Supported 24/7 Live Support Supported Online Supported
CTM: API Offers API Supported		Maple: API Offers API Not Supported
CTM: Screenshots and Videos View more images or videos		Maple: Screenshots and Videos View more images or videos
CTM: Pricing $79 per month All plans include unlimited users at no extra cost, while Marketing Pro and Sales Engage plans also include sub-accounts perfect for agencies and multi-location businesses. Discounts up to 20% off for annual agreements. Free Version Not Supported Free Trial Supported		Maple: Pricing $50 per month Free Version Supported Free Trial Not Supported
CTM: Reviews/Ratings Overall 4.8 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.4 / 5 support 4.8 / 5 Read all reviews		Maple: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
CTM: Pros from Real Users Pros This has helped with training and retention of patients. Texting is amazing, reports are amazing and super important. The ability to record and monitor an employee's calls efficiently, and the ability to make calls with little-to-no technical issues. In addition, there are a multitude of features that allow you to run reports and pull calls on a specific criteria. Great integration with Google and other platforms. The chat widget is also great for our websites! Our team members wouldn't need to log in to different platforms to get the work done. It's such a benefit to our company to use call tracking metrics to track our client's calls because it helps us determine what marketing services are producing results and what needs improvement. CallTrackingMetrics provides power to our call centre. Automates the call flow. Our service, marketing and sales team use this software to manage their communications. Easily integrates with Salesforce, Google Ads, Zendesk, Facebook and many more. Marketing tool kit is awesome.
CTM: Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported		Maple: Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported
CTM: Company Information CallTrackingMetrics Founded: 2012 United States www.ctm.com		Maple: Company Information Maple Founded: 2023 United States www.maple.inc/
CTM: Alternatives Phonexa 4.9 out of 5 stars		Maple: Alternatives Loman.ai 4.2 out of 5 stars
CTM: CloudTalk 4.7 out of 5 stars		Maple: Callin.io
CTM: CallFinder 5.0 out of 5 stars		Maple: Sadie
CTM: Aircall 4.3 out of 5 stars		Maple: Triviat AI
CTM: JustCall JustCall.io 5.0 out of 5 stars View All		Maple: Feather View All
CTM: Categories AI Phone Answering Agents Supported AI Receptionists Supported AI Voice Agents Supported Call Center Supported Call Monitoring Supported Call Recording Supported Call Tracking Supported Contact Center Quality Assurance Supported Conversation Intelligence Supported IVR Supported Marketing Attribution Supported Performance Marketing Supported Softphone Supported Speech Analytics Supported		Maple: Categories AI Phone Answering Agents Supported AI Receptionists Supported AI Voice Agents Supported Voice Bot Supported
CTM: Show More Features Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Not Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Not Supported Progressive Dialer Not Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported Call Recording Features Archiving Supported Call Sharing Supported Distributed Call Recording Not Supported Event Triggered Recording Supported File Transfer Not Supported Instant Retrieval Not Supported On-Demand Recording Not Supported Recording Bookmarking Not Supported Scheduled Recording Not Supported Screen Activity Recording Not Supported Video Call Recording Not Supported Call Tracking Features Call Log Supported Call Recording Supported Call Routing Supported Caller Identification Supported Campaign Management Supported Conversion Tracking Supported CRM Supported IVR / Voice Recognition Supported Keyword Tracking Supported Conversation Intelligence Features Account Health Alerts Not Supported AI Insights Supported Call Analytics Supported Call Recording Supported Call Recording Cloud Storage Supported Call Snippets Supported Call Transcription Supported Call/Meeting Sharing Not Supported Sales Coaching Supported Topic Tags Not Supported Topic-Based Analytics Not Supported Video Conferencing Analytics Not Supported Win/Loss Analysis Not Supported IVR Features Call Center Supported Call Logging Supported Call Recording Supported Call Routing Supported Multiple Scripts Supported Phone Key Input Supported Survey Management Not Supported Text to Speech Supported Voice Customization Supported Voice Mail Supported Marketing Attribution Features Attribution Modeling Not Supported Audience Segmentation Not Supported Conversion Tracking Supported Cross-Channel Attribution Supported Customer Journey Mapping Not Supported Multi-Touch Attribution Supported Predictive Analytics Not Supported ROI Tracking Supported Softphone Features Audio / Video Conferencing Supported Call Logging Supported Call Recording Supported Call Transfer Supported Caller Identification Supported Chat / Messaging Supported Contact Management Supported Fax Management Supported Speech Analytics Features Automatic Transcription Supported Call Center Management Not Supported Call Recording Supported Customer Experience Management Not Supported Data Security Not Supported Natural Language Processing Supported Predictive Analytics Not Supported Self-Service Search Not Supported Sentiment Analysis Supported Surveys & Feedback Not Supported
CTM: Integrations Adobe Marketo Engage Supported Adobe Marketo Measure Supported AgencyAnalytics Supported AgencyPlatform Supported Axis LMS Supported Constant Contact Lead Gen & CRM Supported Google Ads Supported HubSpot Customer Platform Supported Liine Supported MeisterTask Supported Mixpanel Supported Nekton.ai Supported Optimizely One Supported Rank Ranger Supported Salesforce Supported Stackreaction Supported VWO Testing Supported WordPress Supported Zapier Supported Zoho CRM Supported Show More Integrations View All 47 Integrations		Maple: Integrations Adobe Marketo Engage Not Supported Adobe Marketo Measure Not Supported AgencyAnalytics Not Supported AgencyPlatform Not Supported Axis LMS Not Supported Constant Contact Lead Gen & CRM Not Supported Google Ads Not Supported HubSpot Customer Platform Not Supported Liine Not Supported MeisterTask Not Supported Mixpanel Not Supported Nekton.ai Not Supported Optimizely One Not Supported Rank Ranger Not Supported Salesforce Not Supported Stackreaction Not Supported VWO Testing Not Supported WordPress Not Supported Zapier Not Supported Zoho CRM Not Supported Show More Integrations View All 5 Integrations
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