CTM vs. CallView 360 Comparison


CTM CallTrackingMetrics 4.5 out of 5 stars	CallView 360 Dial 800
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CTM		CallView 360

CTM: About CTM, formerly known as CallTrackingMetrics, is a conversation intelligence and call tracking platform that helps businesses measure marketing performance, manage customer communications, and improve sales conversions. The software tracks phone calls, text messages, website forms, and chats to identify the advertising campaigns and channels that generate customer inquiries. Its AI-powered conversation analytics provide call transcription, summarization, sentiment analysis, and lead scoring. CTM also offers intelligent call routing, automated follow-ups, AI voice agents, and contact center management tools. Reporting dashboards help organizations analyze marketing attribution, advertising return on investment, customer interactions, and sales team performance. The platform integrates with Google Ads, Google Analytics, HubSpot, Salesforce, and other business applications to connect marketing data with customer conversations and revenue outcomes.		CallView 360: About CallView360® gives you the complete conversion tracking you need for your digital and direct response marketing. CallView360® tracking and analytics software helps you easily track and report calls or texts to your business with hundreds of data points, AI-driven analytics, and customized reporting. Achieve instant insights and easily calculate ROI with highly customized reports. Use customer behavior data to understand who your customers are, which marketing campaigns are working, and understand the value of every inbound call and text. Easily view & filter key call tracking data. Instantly track & attribute inbound calls. Ask us today about instant marketing attribution alongside your inbound calls and texts. Do you know where your calls are coming from? With dynamic tracking numbers you can insert into your website, landing pages, online and print ads, and more, CallView360® can track calls to their source and help you identify and report where they come from.
CTM: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported		CallView 360: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
CTM: Audience Mid-market B2B and B2C brands, plus agencies, consultancies, and performance marketers (lead resellers) serving industries relying on critical communication channels such as addiction treatment, law, healthcare, home services, multi-location franchises and enterprise-level call centers.		CallView 360: Audience Anyone searching for a call tracking software solution to track and manage calls
CTM: Support Phone Support Supported 24/7 Live Support Supported Online Supported		CallView 360: Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
CTM: API Offers API Supported		CallView 360: API Offers API Not Supported
CTM: Screenshots and Videos View more images or videos		CallView 360: Screenshots and Videos View more images or videos
CTM: Pricing $79 per month All plans include unlimited users at no extra cost, while Marketing Pro and Sales Engage plans also include sub-accounts perfect for agencies and multi-location businesses. Discounts up to 20% off for annual agreements. Free Version Not Supported Free Trial Supported		CallView 360: Pricing $135 per month Free Version Not Supported Free Trial Not Supported
CTM: Reviews/Ratings Overall 4.8 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.4 / 5 support 4.8 / 5 Read all reviews		CallView 360: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
CTM: Pros from Real Users Pros This has helped with training and retention of patients. Texting is amazing, reports are amazing and super important. The ability to record and monitor an employee's calls efficiently, and the ability to make calls with little-to-no technical issues. In addition, there are a multitude of features that allow you to run reports and pull calls on a specific criteria. Great integration with Google and other platforms. The chat widget is also great for our websites! Our team members wouldn't need to log in to different platforms to get the work done. It's such a benefit to our company to use call tracking metrics to track our client's calls because it helps us determine what marketing services are producing results and what needs improvement. CallTrackingMetrics provides power to our call centre. Automates the call flow. Our service, marketing and sales team use this software to manage their communications. Easily integrates with Salesforce, Google Ads, Zendesk, Facebook and many more. Marketing tool kit is awesome.
CTM: Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported		CallView 360: Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Supported
CTM: Company Information CallTrackingMetrics Founded: 2012 United States www.ctm.com		CallView 360: Company Information Dial 800 Founded: 1989 United States www.dial800.com/products/callview360/
CTM: Alternatives Phonexa 4.9 out of 5 stars		CallView 360: Alternatives CallAtlas
CTM: CloudTalk 4.7 out of 5 stars		CallView 360: AVANSER 5.0 out of 5 stars
CTM: CallFinder 5.0 out of 5 stars		CallView 360: WildJar
CTM: Aircall 4.3 out of 5 stars		CallView 360: PhoneWagon 4.0 out of 5 stars
CTM: JustCall JustCall.io 5.0 out of 5 stars View All		CallView 360: CTM CallTrackingMetrics 4.5 out of 5 stars View All
CTM: Categories AI Phone Answering Agents Supported AI Receptionists Supported AI Voice Agents Supported Call Center Supported Call Monitoring Supported Call Recording Supported Call Tracking Supported Contact Center Quality Assurance Supported Conversation Intelligence Supported IVR Supported Marketing Attribution Supported Performance Marketing Supported Softphone Supported Speech Analytics Supported		CallView 360: Categories Call Recording Supported Call Tracking Supported
CTM: Call Recording Features Archiving Supported Call Sharing Supported Distributed Call Recording Not Supported Event Triggered Recording Supported File Transfer Not Supported Instant Retrieval Not Supported On-Demand Recording Not Supported Recording Bookmarking Not Supported Scheduled Recording Not Supported Screen Activity Recording Not Supported Video Call Recording Not Supported Call Tracking Features Call Log Supported Call Recording Supported Call Routing Supported Caller Identification Supported Campaign Management Supported Conversion Tracking Supported CRM Supported IVR / Voice Recognition Supported Keyword Tracking Supported Show More Features Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Not Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Not Supported Progressive Dialer Not Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported Conversation Intelligence Features Account Health Alerts Not Supported AI Insights Supported Call Analytics Supported Call Recording Supported Call Recording Cloud Storage Supported Call Snippets Supported Call Transcription Supported Call/Meeting Sharing Not Supported Sales Coaching Supported Topic Tags Not Supported Topic-Based Analytics Not Supported Video Conferencing Analytics Not Supported Win/Loss Analysis Not Supported IVR Features Call Center Supported Call Logging Supported Call Recording Supported Call Routing Supported Multiple Scripts Supported Phone Key Input Supported Survey Management Not Supported Text to Speech Supported Voice Customization Supported Voice Mail Supported Marketing Attribution Features Attribution Modeling Not Supported Audience Segmentation Not Supported Conversion Tracking Supported Cross-Channel Attribution Supported Customer Journey Mapping Not Supported Multi-Touch Attribution Supported Predictive Analytics Not Supported ROI Tracking Supported Softphone Features Audio / Video Conferencing Supported Call Logging Supported Call Recording Supported Call Transfer Supported Caller Identification Supported Chat / Messaging Supported Contact Management Supported Fax Management Supported Speech Analytics Features Automatic Transcription Supported Call Center Management Not Supported Call Recording Supported Customer Experience Management Not Supported Data Security Not Supported Natural Language Processing Supported Predictive Analytics Not Supported Self-Service Search Not Supported Sentiment Analysis Supported Surveys & Feedback Not Supported		CallView 360: Call Recording Features Archiving Supported Call Sharing Not Supported Distributed Call Recording Not Supported Event Triggered Recording Not Supported File Transfer Supported Instant Retrieval Supported On-Demand Recording Not Supported Recording Bookmarking Not Supported Scheduled Recording Not Supported Screen Activity Recording Not Supported Video Call Recording Not Supported
CTM: Integrations Acquisio Supported AgencyAnalytics Supported Easyflow Supported Gong Supported Google Ads Supported Google Analytics Supported HubSpot Customer Platform Supported Lightning Step Supported Microsoft Advertising Supported Mixpanel Supported Nekton.ai Supported Optimizely One Supported Ours Privacy Supported Rank Ranger Supported Sunwave Supported Switchbird Supported Unbounce Supported Wix Supported Zoho CRM Supported Show More Integrations View All 47 Integrations		CallView 360: Integrations Acquisio Not Supported AgencyAnalytics Not Supported Easyflow Not Supported Gong Not Supported Google Ads Not Supported Google Analytics Not Supported HubSpot Customer Platform Not Supported Lightning Step Not Supported Microsoft Advertising Not Supported Mixpanel Not Supported Nekton.ai Not Supported Optimizely One Not Supported Ours Privacy Not Supported Rank Ranger Not Supported Sunwave Not Supported Switchbird Not Supported Unbounce Not Supported Wix Not Supported Zoho CRM Not Supported Show More Integrations
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