CTM vs. CallBricks Comparison


CTM CallTrackingMetrics	CallBricks	+	+
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About CTM, formerly known as CallTrackingMetrics, is a conversation intelligence and call tracking platform that helps businesses measure marketing performance, manage customer communications, and improve sales conversions. The software tracks phone calls, text messages, website forms, and chats to identify the advertising campaigns and channels that generate customer inquiries. Its AI-powered conversation analytics provide call transcription, summarization, sentiment analysis, and lead scoring. CTM also offers intelligent call routing, automated follow-ups, AI voice agents, and contact center management tools. Reporting dashboards help organizations analyze marketing attribution, advertising return on investment, customer interactions, and sales team performance. The platform integrates with Google Ads, Google Analytics, HubSpot, Salesforce, and other business applications to connect marketing data with customer conversations and revenue outcomes.		About CallBricks is an AI sales call intelligence platform built for B2B founders, agency owners, and sales managers running teams of 1–5 reps. Connect Zoom, HubSpot, or GoHighLevel with one click (or upload audio/video directly), and CallBricks automatically transcribes every call with speaker labels, categorizes objections across six types, extracts ICP signals, flags stalled deals and missing decision-makers, and pushes structured summaries back into your CRM. Unlike AI notetakers like Fathom or Fireflies that stop at per-call notes, CallBricks aggregates patterns across your entire call library. Unlike Gong ($50K+/year, 50+ rep minimum), CallBricks is self-serve at $29/month per user, live in under 60 seconds.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported		Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Mid-market B2B and B2C brands, plus agencies, consultancies, and performance marketers (lead resellers) serving industries relying on critical communication channels such as addiction treatment, law, healthcare, home services, multi-location franchises and enterprise-level call centers.		Audience B2B SaaS founders (founder-led sales), agency owners and sales teams, sales managers coaching small teams, sales coaches, recruiters, fractional sales operators, and anyone selling via 30-minute video calls on Zoom, Google Meet, or Microsoft Teams.
Support Phone Support Supported 24/7 Live Support Supported Online Supported		Support Phone Support Not Supported 24/7 Live Support Supported Online Not Supported
API Offers API Supported		API Offers API Not Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $79 per month All plans include unlimited users at no extra cost, while Marketing Pro and Sales Engage plans also include sub-accounts perfect for agencies and multi-location businesses. Discounts up to 20% off for annual agreements. Free Version Not Supported Free Trial Supported		Pricing $29/month Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 4.8 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.4 / 5 support 4.8 / 5 Read all reviews		Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
Pros from Real Users Pros This has helped with training and retention of patients. Texting is amazing, reports are amazing and super important. The ability to record and monitor an employee's calls efficiently, and the ability to make calls with little-to-no technical issues. In addition, there are a multitude of features that allow you to run reports and pull calls on a specific criteria. Great integration with Google and other platforms. The chat widget is also great for our websites! Our team members wouldn't need to log in to different platforms to get the work done. It's such a benefit to our company to use call tracking metrics to track our client's calls because it helps us determine what marketing services are producing results and what needs improvement. CallTrackingMetrics provides power to our call centre. Automates the call flow. Our service, marketing and sales team use this software to manage their communications. Easily integrates with Salesforce, Google Ads, Zendesk, Facebook and many more. Marketing tool kit is awesome.		Pros & Cons from Real Users Pros - Easy couching by referencing exact clips - Flags voicemails and silent segments - Clearly helps spot stalled deals within 24 hours - Great overviews! I like how everything is in one place and summarized at different levels of abstraction. Unlike standard notetakers, CallBricks identifies actual patterns across my ENTIRE library. Especially there's the Objections toggle which gives you all the objections of prospects from all your calls. That's what helped us in prepping for all the objections beforehand. Cons I spotted a bug during onboarding and reported it. It was swiftly fixed though. Currently integrates with Hubspot, Zoom, GHL. Would want one with salesforce.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported		Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information CallTrackingMetrics Founded: 2012 United States www.ctm.com		Company Information CallBricks Founded: 2026 United States callbricks.com
Alternatives Phonexa		Alternatives Nimitai REN AI Technologies Private Limited
CloudTalk		Fireflies.ai Fireflies
CallFinder		Fathom Fathom.ai
JustCall JustCall.io		Airspeed
Aircall View All		Retellio View All
Categories AI Phone Answering Agents Supported AI Receptionists Supported AI Voice Agents Supported Call Center Supported Call Monitoring Supported Call Recording Supported Call Tracking Supported Contact Center Quality Assurance Supported Conversation Intelligence Supported IVR Supported Marketing Attribution Supported Performance Marketing Supported Softphone Supported Speech Analytics Supported		Categories Conversation Intelligence Supported
Conversation Intelligence Features Account Health Alerts Not Supported AI Insights Supported Call Analytics Supported Call Recording Supported Call Recording Cloud Storage Supported Call Snippets Supported Call Transcription Supported Call/Meeting Sharing Not Supported Sales Coaching Supported Topic Tags Not Supported Topic-Based Analytics Not Supported Video Conferencing Analytics Not Supported Win/Loss Analysis Not Supported Show More Features Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Not Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Not Supported Progressive Dialer Not Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported Call Recording Features Archiving Supported Call Sharing Supported Distributed Call Recording Not Supported Event Triggered Recording Supported File Transfer Not Supported Instant Retrieval Not Supported On-Demand Recording Not Supported Recording Bookmarking Not Supported Scheduled Recording Not Supported Screen Activity Recording Not Supported Video Call Recording Not Supported Call Tracking Features Call Log Supported Call Recording Supported Call Routing Supported Caller Identification Supported Campaign Management Supported Conversion Tracking Supported CRM Supported IVR / Voice Recognition Supported Keyword Tracking Supported IVR Features Call Center Supported Call Logging Supported Call Recording Supported Call Routing Supported Multiple Scripts Supported Phone Key Input Supported Survey Management Not Supported Text to Speech Supported Voice Customization Supported Voice Mail Supported Marketing Attribution Features Attribution Modeling Not Supported Audience Segmentation Not Supported Conversion Tracking Supported Cross-Channel Attribution Supported Customer Journey Mapping Not Supported Multi-Touch Attribution Supported Predictive Analytics Not Supported ROI Tracking Supported Softphone Features Audio / Video Conferencing Supported Call Logging Supported Call Recording Supported Call Transfer Supported Caller Identification Supported Chat / Messaging Supported Contact Management Supported Fax Management Supported Speech Analytics Features Automatic Transcription Supported Call Center Management Not Supported Call Recording Supported Customer Experience Management Not Supported Data Security Not Supported Natural Language Processing Supported Predictive Analytics Not Supported Self-Service Search Not Supported Sentiment Analysis Supported Surveys & Feedback Not Supported
Integrations HubSpot CRM Supported Adobe Marketo Engage Supported Adobe Marketo Measure Supported AgencyPlatform Supported CA Flowdock Supported Easyflow Supported Kissmetrics Supported Lightning Step Supported Marin Software Supported Microsoft Advertising Supported Mixpanel Supported Ours Privacy Supported Rank Ranger Supported Slack Supported Stripe Supported Switchbird Supported Unbounce Supported VWO Testing Supported Zapier Supported Zoho CRM Supported Show More Integrations View All 47 Integrations		Integrations HubSpot CRM Supported Adobe Marketo Engage Not Supported Adobe Marketo Measure Not Supported AgencyPlatform Not Supported CA Flowdock Not Supported Easyflow Not Supported Kissmetrics Not Supported Lightning Step Not Supported Marin Software Not Supported Microsoft Advertising Not Supported Mixpanel Not Supported Ours Privacy Not Supported Rank Ranger Not Supported Slack Not Supported Stripe Not Supported Switchbird Not Supported Unbounce Not Supported VWO Testing Not Supported Zapier Not Supported Zoho CRM Not Supported Show More Integrations View All 3 Integrations
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