CSS IMPACTCSS, Inc
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CWXCollectionWorks
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Related Products
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About
CSS IMPACT is a leading provider of Next-Gen Financial Ecosystems & Omnichannel Engagement cloud platforms. Featuring HD 2.0 | Ai - an Agent-less “Ai” (Artificial Intelligence) Digital Consumer or Debtor Engagement bot for credit, billing, collections & revenue cycle management. This “Digital & Voice First Ai" servicing technology can answer common questions, accept payments, & negotiate accounts with a frictionless positive experience without changing the consumer's behavior by using new IoT channels of communications, such as Google Assistant, Google Ai Voice (phone), Text, Chat, Email, Online smart portals, as well as traditional call center technologies - Dialers, Click-to-dial, IVR & Telephones.
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About
Complete client management with all features necessary to manage client base including all trust accounting. Complete client management with all features necessary to manage client base including all trust accounting. Complete debtor management features with all necessary functionality to allow for proper queuing of accounts to follow up, changing account status, setting promises, tracking promises, scheduling payments, ordering letters, documenting permanent notes, etc. Document imaging module allowing images to be scanned into the system and attached to an account. Ability to load delinquent accounts to web dialer by any criteria for either inbound call acceptance or message dispatch to debtor and then update debtor records from dialer results file electronically. Unlimited ability to add clients, debtors, employees, letters, statuses, etc.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Companies of all sizes
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Audience
Debt Collection software for companies
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and VideosNo images available
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Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Company InformationCSS, Inc
Founded: 2004
United States
www.cssimpact.com
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Company InformationCollectionWorks
www.collectionworks.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Debt Collection Features
Agency Management
Supported
Auto Dialer
Supported
Automated Notices
Supported
Callback Scheduling
Supported
Client Management
Supported
Commission Management
Supported
Compliance Management
Supported
Contact Management
Supported
Credit Bureau Reporting
Supported
In-House Collections
Supported
Payment Plans
Supported
Transaction Management
Supported
Accounts Payable Features
Approval Process Control
Supported
Bank Reconciliation
Supported
Cash Management
Supported
Check Writing
Supported
Duplicate Payment Alert
Supported
Fraud Detection
Supported
General Ledger Entry
Supported
Vendor Management
Supported
Accounts Receivable Features
ACH Payment Processing
Supported
Billing & Invoicing
Supported
Check Processing
Supported
Collections Management
Supported
Online Payment Processing
Supported
Overpayment Processing
Supported
Partial Payments
Supported
Receivables Ledger
Supported
Recurring Billing
Supported
Artificial Intelligence Features
Chatbot
Supported
For eCommerce
Supported
For Healthcare
Supported
For Sales
Supported
Image Recognition
Supported
Machine Learning
Supported
Multi-Language
Not Supported
Natural Language Processing
Supported
Predictive Analytics
Supported
Process/Workflow Automation
Supported
Rules-Based Automation
Supported
Virtual Personal Assistant (VPA)
Supported
Conversational AI Features
Code-free Development
Supported
Contextual Guidance
Supported
For Developers
Supported
Intent Recognition
Supported
Multi-Languages
Not Supported
Omni-Channel
Supported
On-Screen Chats
Supported
Pre-configured Bot
Supported
Reusable Components
Supported
Sentiment Analysis
Not Supported
Speech Recognition
Supported
Speech Synthesis
Not Supported
Virtual Assistant
Supported
Corporate Tax Features
Compliance Management
Supported
Data Import / Export
Supported
Data Verification
Supported
Electronic Filing
Supported
Exception Notification
Supported
For Nonprofits
Supported
For Partnerships
Supported
K-1 Reporting
Supported
Payroll & Employer Forms
Supported
Status Tracking
Supported
Tax Planning
Not Supported
Sales Tax Features
Address Validation
Supported
Audit Trail
Supported
Consumer Use Tax
Supported
Exemption Management
Supported
Tax Calculator
Supported
Tax Filing
Supported
Taxability Verification
Supported
Transaction Tracking
Supported
Value Added Tax (VAT)
Supported
Tax Practice Management Features
Approval Process Control
Supported
Billing & Invoicing
Supported
Client Management
Supported
Client Portal
Supported
Document Management
Supported
Due Date Tracking
Supported
Scenario Planning
Supported
Tax Filing
Supported
Tax Forms
Supported
Workflow Management
Supported
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Debt Collection Features
Agency Management
Not Supported
Auto Dialer
Not Supported
Automated Notices
Not Supported
Callback Scheduling
Not Supported
Client Management
Supported
Commission Management
Not Supported
Compliance Management
Not Supported
Contact Management
Not Supported
Credit Bureau Reporting
Supported
In-House Collections
Supported
Payment Plans
Supported
Transaction Management
Not Supported
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Integrations
BillingTree
Supported
DELECO
Supported
Nuvei
Supported
Payscout
Supported
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Integrations
BillingTree
Not Supported
DELECO
Not Supported
Nuvei
Not Supported
Payscout
Not Supported
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