ICTCRM

ICTCRM

ICTVision
+
+

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About

CSP Control Center is an end-to-end Microsoft CSP billing and cloud management platform built to help CSP partners streamline and scale operations across multi-tenant environments. It unifies subscription management, license provisioning, automated billing, renewals, invoicing, and analytics into a single system, eliminating manual workflows and disconnected tools. Designed for both Direct and Indirect CSPs, it enables efficient management of customers, pricing, and cloud services with full visibility. The platform supports recurring, usage-based, and hybrid billing, along with multi-currency, tax-compliant invoicing and real-time pricing. A white-labeled self-service marketplace allows customers to manage subscriptions independently. With advanced reporting and integrations like Microsoft Partner Center, QuickBooks, and Xero, it helps optimize pricing, reduce revenue leakage, and scale efficiently.

About

ICTCRM is the modern unified communications integrated Customer Relationship management (CRM) software system for running any type of Business. ICTCRM is multitenant, turn key, and white label software solution for all type of business especially internet services providers, Carriers and telecommunications operators.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Microsoft Cloud Solution Providers (CSPs), Managed Service Providers (MSPs)

Audience

Internet service provider, carriers, telecommunication operators

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$349/month
CSP Control Center offers transparent, scalable pricing starting at $349/month, designed for Microsoft CSP partners to automate billing, provisioning, and subscription management. Plans include a white-labeled marketplace, automated invoicing, multi-currency billing, and reporting, with optional add-ons for advanced integrations and analytics. Flexible monthly or annual subscriptions with no long-term commitment.
Free Version
Free Trial

Pricing

$199
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 4.8 / 5
features 4.8 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • ICTCRM impresses from moment one because it’s basically CRM + contact center fused into one powerful solution. It’s built on SuiteCRM, giving you all the proven tools for customer relationship management, and then layers on ICTContact so you get voice, messaging, IVR, real-time surveys, broadcasting — all in one dashboard. The fact that it’s multi-tenant and white-label makes it ideal if you want to serve multiple brands or clients. Dashboards are clean and user-friendly, and all communications flow nicely: no more switching tools just to handle complaints, follow-ups, or campaigns. The security and permissions features are solid too, which gives peace of mind when working with teams or sensitive customer data.
  • With ICTCRM, our business has transformed significantly. It seamlessly integrates communication tools, enabling real-time surveys, notifications, and customer engagement.
  • Employing the ICTCRM software has led to a remarkable metamorphosis in our business operations. This cutting-edge platform seamlessly amalgamates communication tools such as voice calls and text messaging, empowering us to carry out real-time surveys, dispatch crucial notifications, and interact with customers in inventive manners. Hence, I find this software, ICTCRM, exceptionally beneficial for my rapidly evolving business due to its robust routing system and myriad other features that facilitate smooth workflow.
  • With ICTCRM, our business operations have undergone a remarkable transformation.
  • Utilizing ICTCRM has revolutionized our business operations. It's an advanced, cohesive communications-integrated CRM platform that has completely reshaped how we interact with our customers and streamline our workflows. Through its smooth incorporation of communication technologies such as voice calls and text messaging, we can carry out instantaneous surveys, dispatch crucial notifications, and interact with our customers in unprecedented ways.

Cons

  • The amount of features means there's a bit of setup work up front — policies, permissions, workflows, and integration need careful config. But once that initial setup is done, it runs quite smoothly.
  • No major issues with ICTCRM; work is easy and satisfying.
  • The incorporation of ICTCRM has greatly improved our business operations, facilitating smooth communication and inventive customer engagement via real-time surveys and notifications. Consequently, there are no major concerns, and I feel confident in our security measures.
  • No major issues with ICTCRM; it's streamlined my business operations effectively.
  • I haven't faced any significant challenges with ICTCRM!

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

CSP Control Center
Founded: 2016
United States
cspcontrolcenter.com

Company Information

ICTVision
Founded: 2006
Australia
www.ictcrm.com

Alternatives

Alternatives

SMSEagle

SMSEagle

Proximus Sp. z o.o.
Systemhaus.One

Systemhaus.One

neumeier AG
PortaBilling

PortaBilling

PortaOne
Solve CRM

Solve CRM

Norada

Categories

Categories

CRM

Integrations

Authorize.Net
Autotask PSA
Bill & Pay
ConnectWise PSA
Ezidebit
ICTBroadcast
Stripe
Xero

Integrations

Authorize.Net
Autotask PSA
Bill & Pay
ConnectWise PSA
Ezidebit
ICTBroadcast
Stripe
Xero
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