CHI Express

CHI Express

Logica Infotech Services
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About

Give your team the tools to increase customer happiness. Set questions - Schedule Survey - Get Feedback by SMS, Email - NPS Dashboards Captures customer satisfaction information directly from your website, mobile apps, or by SMS or by Email notifications. Review real-time CSAT & NPS metrics to improve customer experience. Automating routine tasks like sending reminders, payment information, making communication by digital mediums, enhancing engagement and retain relationships with customers, vendors and employees. Create your online survey in minutes. Reach your audience on every device. View survey results graphically and in real-time. Configure survey questions, schedule survey, get feedback by SMS, Email, mobile devices, review CSAT & NPS in real-time dashboards. CHI® Express empowers you to measure CX, CSAT & NPS metrics in real-time. Convert your ideas to survey questions. Realize what kind of data you would like, and choose the appropriate question type text.

About

Elvan is a customer feedback and insights platform that helps SaaS and ecommerce teams capture high-signal feedback and turn it into clear, actionable insights. Teams can collect NPS, CSAT, CES, and targeted microsurveys at key moments such as post-checkout, in-app actions, or via email. Elvan uses AI to analyze qualitative responses, identify themes, highlight churn risks, and surface growth opportunities without manual tagging or spreadsheet work. With a lightweight setup, flexible survey triggers, and real-time dashboards, Opin helps teams understand why customers behave the way they do and act faster on what matters most. It is built for teams that want clarity, not vanity metrics.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies and businesses seeking a solution to increase customer happiness

Audience

SaaS startups, product-led growth teams, ecommerce brands, founders, product managers, customer experience leaders, and marketing teams who want to understand customer sentiment, reduce churn, and drive revenue growth using actionable feedback.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$49/month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 4.5 / 5
ease 5.0 / 5
features 4.5 / 5
design 4.5 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Opin makes it incredibly easy to stay close to customer sentiment. Setting up surveys takes minutes, and the insights are presented in a way that’s clear and immediately actionable. Instead of reading through long responses, we quickly see patterns that help guide decisions that benefit the company.
  • It is very simple to set up, the surveys take less than a minute to create. And the UI is simple enough for anyone to be able to use it. The AI summaries let's me know exactly what the customers feel, so we can act on it quicker instead of digging through the responses. That has been great for our overall growth.

Cons

  • Customization is intentionally limited to keep things simple, which may not suit every workflow.
  • It is fairly new so some features are still evolving but the team ships out improvements regularly. And it is less bells and whistles than some huge enterprise platforms. So depends on what you need.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Logica Infotech Services
Founded: 2010
India
www.chiexpress.net

Company Information

Elvan
Founded: 2025
India
www.elvan.ai

Alternatives

Alternatives

Delighted

Delighted

Qualtrics
Delighted

Delighted

Qualtrics
Simplesat

Simplesat

Pronto Holdings

Categories

Categories

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback Features

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Survey Features

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Integrations

Slack
Zendesk

Integrations

Slack
Zendesk
Claim CHI Express and update features and information
Claim CHI Express and update features and information
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Claim Elvan and update features and information