Bynry SMART360 vs. Utilmate Comparison


Bynry SMART360 Bynry INC	Utilmate	+	+
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About SMART360 is a cloud-native, all-in-one utility management platform built by Bynry for water, electric, and gas utilities serving roughly 3,000 to 100,000 connections. It replaces the common "five separate systems" stack (billing, CIS, meter data, work orders, assets, analytics) with a single platform on a single database, so every function shares the same data in real time. It is delivered as multi-tenant SaaS, vendor-hosted, with continuous automatic updates and no on-premise servers to maintain. Pricing is per meter/connection, with unlimited users and all modules included. It is a cloud-native, multi-tenant, single codebase, microservices, built for the cloud from day one, not a legacy engine hosted on cloud VMs. Configuration replaces custom code, and upgrades are continuous and included rather than periodic paid projects. Single shared database across all modules, so a change one team makes is visible to every other team immediately.	About Utilmate is a cloud-based utility billing and customer management platform that helps utility providers automate the entire meter-to-cash process. Designed for electricity, water, gas, hot water, wastewater, and other utility services, Utilmate streamlines meter data management, billing, payments, collections, customer communications, and reporting—all from a single, scalable platform. Trusted by utility providers, embedded networks, body corporates, residents' associations, property managers, and billing agents across Australia, New Zealand, North America, and the United Kingdom, Utilmate reduces manual administration, improves billing accuracy, and delivers a better customer experience. With flexible pricing, seamless integrations, customer self-service, and powerful automation, Utilmate enables organisations to scale efficiently while remaining compliant with evolving industry requirements.
Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Water, electric, and gas utilities in the 3,000–100,000 connection range, including municipal utilities, cooperatives, investor-owned utilities, and smaller water districts and service corporations, primarily in the US.	Audience Energy Companies, Utility Billing, Property Management, Billing Agents, HOA and Community Associations, Body Corporates
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing We have 3 package: 1. Smart Billing 2. Smart Workforce 3.Smart Utility Free Version Not Supported Free Trial Not Supported	Pricing $0.60 Utilmate offers flexible, usage-based pricing with Starter, Pro, and Premium plans designed to support utility providers at every stage of growth. Every plan includes a 60-day free trial, with the flexibility to upgrade as your business expands and only pay for the features and capacity you need. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros The help me with my company utilities I really appreciate there efforts in bill management and utilities Bynry provides an all-in-one utility management system with excellent features like automated meter reading, billing, and real-time customer communication. The mobile-friendly interface is a huge plus, allowing field teams to work efficiently on the go. Integration with third-party tools is seamless, making it easier to scale operations. This is an amazing technology that brings efficiency to small and medium size utility operations. These systems need this critical technology the most since they are minimally staffed and do not have the capability to deploy higher cost, complex solutions. SMART360's cloud-based, multi-tenant, and multi-utility architecture supports efficient management of multiple utilities on a single platform. The platform is highly user-friendly, enabling seamless adoption across diverse user groups. Exceptional compatibility with both manual and smart meters, with a meter reading app capable of processing 5000 readings in under two minutes. Integration with multiple OEM smart meters ensures seamless operations. Digital service orders with tracking enhance issue resolution efficiency, while the consumer mobile app provides easy access to bill payments and complaint tracking. Cons There is nothing I could think about them they are very compliant Some advanced reporting features could be improved for better customization. Additionally, occasional minor lags in the dashboard experience can be noticed when dealing with high data loads. It would be helpful to have more adoption so that the utilities can help each other and the company can expand the current capabilities of the technology. The integration with multiple OEM smart meters is impressive, but expanding the range of compatible devices could increase the platform’s versatility for even more diverse utilities.
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Not Supported In Person Supported
Company Information Bynry INC Founded: 2022 United States www.bynry.com	Company Information Utilmate Founded: 2018 New Zealand www.utilmate.com
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Categories Meter Data Management Supported Smart Utilities Supported Utility Billing Supported Utility Customer Information Systems (CIS) Supported Utility Management Systems Supported	Categories Utility Billing Supported
Utility Billing Features Account Management Supported ACH Payment Processing Not Supported Billing & Invoicing Supported Cable Not Supported Collections Management Supported Customer Management Supported Electricity Supported Meter Management Supported Metered Billing Supported Move In / Move Out Supported Natural Gas Supported Non-Metered Billing Supported Online Payment Processing Supported Penalty / Cut-Off Processing Supported Rate Management Supported Service Call Management Supported Trash Not Supported Water Supported Work Order Management Supported Show More Features Utility Management Systems Features Billing & Invoicing Supported Cable Not Supported Customer Management Supported Demand Planning Not Supported Electricity Supported Natural Gas Supported Plant Management Supported Service Call Management Supported Trash Not Supported Water Supported Work Order Management Supported Workforce Management Supported	Utility Billing Features Account Management Not Supported ACH Payment Processing Supported Billing & Invoicing Supported Cable Not Supported Collections Management Supported Customer Management Supported Electricity Supported Meter Management Supported Metered Billing Supported Move In / Move Out Supported Natural Gas Supported Non-Metered Billing Supported Online Payment Processing Supported Penalty / Cut-Off Processing Supported Rate Management Supported Service Call Management Supported Trash Not Supported Water Supported Work Order Management Supported
Integrations Stripe Supported Amazon Web Services (AWS) Supported ArcGIS Supported Buildium Not Supported Ezidebit Not Supported GoCardless Not Supported Paymentus Supported Square Payments Not Supported Xero Not Supported Zendesk Not Supported View All 4 Integrations	Integrations Stripe Supported Amazon Web Services (AWS) Not Supported ArcGIS Not Supported Buildium Supported Ezidebit Supported GoCardless Supported Paymentus Not Supported Square Payments Supported Xero Supported Zendesk Supported View All 7 Integrations
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