Intellecta AIIntellecta
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Related Products
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About
Manage your social media CRM operation with teams and tickets gathered on just one platform. Prioritise messages and comments using tickets, enabling your analysts to focus on the most important cases first, configure alerts for critical situations, and create teams and FAQs to simplify and improve customer service. Use Buzzmonitor’s Smart Replies to obtain automatic replies on all social media platforms, facilitating the work of your human resources and providing your customer service team with real-time information. In addition to managing your entire social media customer service operation, you can also manage and reply to emails. This means that if your brand or your client’s brand responds to customers via email, you can keep track of your team’s performance using the same customer service reports and SLA provided by Buzzmonitor for social media.
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About
Intellecta is trained on your company's data and uses GPT models to respond to customer inquiries across various platforms, such as chat, social media, and email. Intellecta enhances your social media presence by automatically liking, replying to comments and DMs, and moderating by flagging and removing negative comments to protect your brand's reputation and ad spend. Extract real-time insights from your social networks, email, and chat to understand customer interactions with your brand. This enables you to spot trends and identify problems early, staying ahead in customer engagement. Intellecta enables manual input, allowing users to upload documents or input data directly for precise knowledge integration and customer support enhancement.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
SMEs looking for a Social CRM platform to respond to their clients on multiple channels
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Audience
Businesses requiring a solution to instantly responds to customers via chat, social media, or email
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
$99 per month
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationBuzzMonitor
Founded: 2004
Spain
getbuzzmonitor.com/en/social-crm/
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Company InformationIntellecta
Portugal
intellecta.io
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Categories |
Categories |
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Integrations
Facebook
Instagram
Facebook Messenger
Gorgias
LinkedIn
Shopify
WhatsApp
X (Twitter)
YouTube
Zendesk
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Integrations
Facebook
Instagram
Facebook Messenger
Gorgias
LinkedIn
Shopify
WhatsApp
X (Twitter)
YouTube
Zendesk
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