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About

Manage your social media CRM operation with teams and tickets gathered on just one platform. Prioritise messages and comments using tickets, enabling your analysts to focus on the most important cases first, configure alerts for critical situations, and create teams and FAQs to simplify and improve customer service. Use Buzzmonitor’s Smart Replies to obtain automatic replies on all social media platforms, facilitating the work of your human resources and providing your customer service team with real-time information. In addition to managing your entire social media customer service operation, you can also manage and reply to emails. This means that if your brand or your client’s brand responds to customers via email, you can keep track of your team’s performance using the same customer service reports and SLA provided by Buzzmonitor for social media.

About

Definio Reply™ is an integrated platform capable of addressing the needs of management, analysis, reporting and logging of financial assets. The target customers of the Definio Reply™ solution have as their objective the active management and monitoring of​ financial portfolios.​ The integration of the financial database with the asset database makes Definio Reply™ a viable and complete alternative to vertical portals. Definio Re​ply™ platform combines a ful set of advanced features like a centralised financial database and a common infrastructure for analysis, reporting and communication. Moreover the platform is composed by specialised modules for portfolio, risk and performance management and support of consultancy services​​. Definio Reply™​ has a fully adaptable configuration adaptable to the needs of your organisation.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

SMEs looking for a Social CRM platform to respond to their clients on multiple channels

Audience

Organizations searching for a financial platform helping them analyse, report and logging financial assets

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

BuzzMonitor
Founded: 2004
Spain
getbuzzmonitor.com/en/social-crm/

Company Information

Definio Reply
Founded: 1996
Italy
www.reply.com/definio-reply/en/

Alternatives

Alternatives

PackHedge™

PackHedge™

FinLab Solutions SA

Categories

Categories

Integrations

Facebook
Facebook Messenger
Instagram
LinkedIn
WhatsApp
X (Twitter)
YouTube

Integrations

Facebook
Facebook Messenger
Instagram
LinkedIn
WhatsApp
X (Twitter)
YouTube
Claim BuzzMonitor and update features and information
Claim BuzzMonitor and update features and information
Claim Definio Reply and update features and information
Claim Definio Reply and update features and information