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About

Manage your social media CRM operation with teams and tickets gathered on just one platform. Prioritise messages and comments using tickets, enabling your analysts to focus on the most important cases first, configure alerts for critical situations, and create teams and FAQs to simplify and improve customer service. Use Buzzmonitor’s Smart Replies to obtain automatic replies on all social media platforms, facilitating the work of your human resources and providing your customer service team with real-time information. In addition to managing your entire social media customer service operation, you can also manage and reply to emails. This means that if your brand or your client’s brand responds to customers via email, you can keep track of your team’s performance using the same customer service reports and SLA provided by Buzzmonitor for social media.

About

DM Tracker is a purpose-built CRM for teams that sell through Instagram DMs. It turns a messy inbox into a clear pipeline: every conversation becomes a tracked contact with full outreach history, so no lead goes cold. Customizable follow-up boards (1, 3, 7, and 30+ day stages) show exactly who needs a reply today. Analytics break down reply rates by script and by objection, and built-in A/B testing lets you compare DM openers to find what actually converts. Team leaderboards keep setters and closers accountable, while real-time alerts surface hot leads the moment they respond. DM Tracker connects with ManyChat, so automated conversations flow into a system built to track, follow up, and close them. Built for coaches, consultants, course creators, agencies, and high-ticket sales teams running outreach at volume.

Platforms Supported

Windows Not Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

SMEs looking for a Social CRM platform to respond to their clients on multiple channels

Audience

Coaches, consultants, course creators, and social media / marketing agencies (SMMA), plus high-ticket sales teams (setters and closers) who generate and close leads through Instagram DMs.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

$39/month/user
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

BuzzMonitor
Founded: 2004
Spain
getbuzzmonitor.com/en/social-crm/

Company Information

DM Tracker
Founded: 2025
Cyprus
dmtracker.ai/

Alternatives

Alternatives

Instasilo

Instasilo

Symalite

Categories

Social CRM Supported

Categories

Social CRM Supported

Integrations

Instagram Supported
Facebook Supported
Facebook Messenger Supported
LinkedIn Supported
WhatsApp Supported
X (Twitter) Supported
YouTube Supported

Integrations

Instagram Supported
Facebook Not Supported
Facebook Messenger Not Supported
LinkedIn Not Supported
WhatsApp Not Supported
X (Twitter) Not Supported
YouTube Not Supported
Claim BuzzMonitor and update features and information
Claim BuzzMonitor and update features and information
Claim DM Tracker and update features and information
Claim DM Tracker and update features and information