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About

Burq is a cloud delivery orchestration platform for retailers, grocers, convenience businesses, distributors, and teams managing orders across locations, carriers, and in-house fleets. It connects with existing order and logistics systems through an API, webhooks, or dashboard. For each order, Burq evaluates provider and fleet options against the delivery promise, availability, and operating rules, then supports dispatch, tracking, rerouting, customer updates, and exception handling. Its Decision Graph records the options, selected action, and reasoning for each order. Teams can use manual, shadow, review, or autonomous decision modes, with human oversight and rules controlling execution. The platform includes provider-network management, driver workflows, delivery performance analysis, billing reconciliation, and QR-based in-store checkout. Burq maintains SOC 2 Type II and ISO 27001 security credentials and has moved more than half a billion dollars in orders across the US and Canada.

About

WeSupply Labs helps merchants provide the best post-purchase customer experience when selling online with their integrated services designed to assure a smooth post-purchase experience for end-users. Features Summary: ✓Proactive Notifications of delivery status ✓Package Tracking ✓Returns & RMA ✓Store Locator with complete SEO schema and Social Integration ✓In Store Pickup & Curbside for connecting Ecommerce, ERP and POS ✓Delivery Estimate Algorithm based on historical processing & delivery ✓Customer Satisfaction Score survey and Net Promoter Score ✓Analytics & Statistics for data-driven decisions ✓Branded Tracking Page for a premium self-service tracking experience Integrations: 🔗Magento 2 - Full integration from Order Tracking to Returns and Store Pickup 🔗Shopify - Full integration from Order Tracking and Returns 🔗BigCommerce - Full integration from Order Tracking via Zapier App 🔗Netsuite - Full integration via Celigo

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Multi-store retailers, grocery and convenience, big-and-bulky sellers, and B2B distributors delivering to job sites that move orders across stores, DCs, and delivery providers.

Audience

eCommerce companies

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$0.03/shipment
Find a plan that’s right for your business!
Not sure about which plan to go for? Talk to our sales expert today: https://wesupplylabs.com/pricing/
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 4.0 / 5
features 5.0 / 5
design 4.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • I like that my customers always stay informed about where their order is automatically. Usually you have to send customers to the courier page with links and other stuff but now there are automatic emails that go out with tracking details from the courier so my customers escape all the hassle.

Cons

  • The estimates feature is a bit finicky sometimes, especially if you have a custom theme because it can conflict. Not a big deal cause i had my developer fix it but it would be useful if it were a bit more universal. Thank god for developers. Setting up a return flow for the first time can be a but difficult but its easy once you get the hang of it.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Burq
Founded: 2021
United States
burq.ai/

Company Information

WeSupply Labs
Founded: 2008
United States
bit.ly/2YUJ06y

Alternatives

Alternatives

Kentro

Kentro

Kentro.io
Dragonfly OS

Dragonfly OS

Dragonfly Tech, Inc.

Categories

Categories

B2B eCommerce Supported
Order Fulfillment Supported
Order Management Supported
Returns Management Supported
Shipment Tracking Supported
Shipping Supported
Shopping Cart Supported

Delivery Management Features

Customer Portal Supported
Dispatch Management Not Supported
Driver ETA Not Supported
Driver Management Not Supported
For Courier Services Not Supported
For Freight Not Supported
For Restaurants Not Supported
Order Tracking Supported
Routing Not Supported
Scheduling Not Supported
Signature Capture Not Supported
Surveys & Feedback Not Supported

Order Fulfillment Features

Choose Shipping Service Not Supported
eCommerce Integration Supported
Global Shipping Supported
Inventory Management Supported
Multi-Channel Support Supported
Order Management Supported
Production Logistics Supported
Recycling Not Supported
Returns Management Supported
Supply Chain Management Supported

Order Management Features

Back Order Management Supported
Catalog Management Not Supported
Inventory Management Not Supported
Order Entry Not Supported
Order Fulfillment Supported
Order Tracking Supported
Recurring Orders Supported
Returns Management Supported
Shipping Management Supported
Special Order Management Supported

Returns Management Features

3PL / ERP Integration Not Supported
Automated Exchanges Not Supported
Branded Experience Supported
Custom Return Policy Supported
Inventory Management Not Supported
One-Click Returns Processing Supported
Returns Analytics Supported
Shopper Self-Service Supported
Smart Data Collection Supported

Shipment Tracking Features

Alerts/Notifications Supported
Delivery Estimate Supported
For eCommerce Supported
For Freight Not Supported
Status Tracking Supported
Website Integration Supported

Shipping Features

Air Shipping Not Supported
Bills of Lading Not Supported
Container Shipping Not Supported
Freight Shipping Not Supported
Ground Shipping Supported
Import / Export Not Supported
Ocean Shipping Not Supported
Parcel Shipping Supported
Quotes / Estimates Supported
Shipment Tracking Supported
Warehouse Management Not Supported

Shopping Cart Features

Abandoned Cart Saver Not Supported
Catalog Management Not Supported
Credit Card Processing Not Supported
Discount / Coupon Management Not Supported
Inventory Control Not Supported
Product Configurator Supported
Product Ratings / Reviews Supported
Refund Management Supported
Returns Management Supported
Shipping Management Supported
Tax Management Not Supported

Integrations

Axis LMS Not Supported
BigCommerce Not Supported
Celigo Not Supported
DoorDash Supported
Grubhub Supported
Klaviyo Not Supported
Magento Not Supported
Model Context Protocol (MCP) Supported
NetSuite Not Supported
Roadie Supported
Shipt Supported
Shopify Not Supported
Uber Supported
Zapier Not Supported

Integrations

Axis LMS Supported
BigCommerce Supported
Celigo Supported
DoorDash Not Supported
Grubhub Not Supported
Klaviyo Supported
Magento Supported
Model Context Protocol (MCP) Not Supported
NetSuite Supported
Roadie Not Supported
Shipt Not Supported
Shopify Supported
Uber Not Supported
Zapier Supported
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