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About

Bugzilla is server software designed to help you manage software development. Optimized database structure for increased performance and scalability. Excellent security to protect confidentiality. Advanced query tool that can remember your searches. Integrated email capabilities. Editable user profiles and comprehensive email preferences. Comprehensive permissions system. Proven under fire as Mozilla's bug tracking system. A large number of companies, organizations, and projects use Bugzilla. This page showcases a few particularly high-profile or otherwise interesting installations, and also contains a list of public Bugzillas. Includes bug fixes and performance improvements only. No new features or large scale performance improvements. No database schema changes. May contain documentation changes. No changes to templates that aren't part of bug fix, other than typos or grammatical fixes.

About

For over 20 years, Issuetrak has provided the best customer support and the most value per free end user of any issue tracking or help desk software available. You can choose whether to take advantage of our Cloud SaaS environment or host Issuetrak yourself on-premises - an option we remain committed to with new releases and software updates every 45 days on average. Let your powerful free end users have up to 50 permissions set by your administrator, or simply give them omnichannel submission options with no training needed (not even a login!). Perfect for teams of any size, and multiple industries including government entities, manufacturing, finance, healthcare, consumer products, education, and more. - Connect to over 5,000 business apps with Zapier and our API - Use Active Directory, AD Federation Services, Azure AD, and third-party OAuth for Identity Management - and much more!

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Anyone seeking a server software designed to help them manage software development

Audience

Our customers are a diverse group, coming from organizations and departments of all sizes and a wide range of industries including education, finance, healthcare, manufacturing, technology, and transportation.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$27/month per agent
Agent-only Team plans or Unlimited Free User Support Plans. Cloud or On-Premises deployment. Monthly fee, Annual subscription, or one-time billing. Our powerful free users have 50 optional permissions set by your administrator. Find out how affordable Issuetrak is for your team with a free personalized quote, trial or demo by one of our Product Experts!
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 3.0 / 5

Reviews/Ratings

Overall 4.7 / 5
ease 4.8 / 5
features 4.9 / 5
design 4.8 / 5
support 4.8 / 5

Pros & Cons from Real Users

Pros

  • A complete bug tracking solution for both software and hardware related products. All this functionality in an open source software. The latest versions also have the best in class security built in. Cannot expect more!

Cons

  • Bugzilla doesn't really offer any customisation mechanisms to remove the clutter. You're more or less stuck with the default UI.

Pros & Cons from Real Users

Pros

  • It collects support requests from different channels and centralizes every complaint on one page. It also helps to understand the representative ability and performance. Its knowledge base feature is great. It automates the tracking of requests and tickets. Gives a notification when a new ticket is generated.
  • Issuetrak is a platform that allows customers to have the help they need, and this increases the level of engagement through the scheduled appointments. Besides, the tool contains of email management, a formal way of engaging different persons. Finally, Issuetrak has a solid knowledge base, that allows business users to have the quality content to share with their stakeholders.
  • The feature I like the most is all things are categorized and its easy to use. You can see almost all issues here.
  • We use it every day to work, I love it. Information can be tracked and is very easy to access when you need to go back and check your ticket.
  • Very customizable. Like the ability to extract raw data sets on whatever we need.Easy to use, easy to install. I'm all for it.

Cons

  • The user interface of its dashboard is complicated.
  • Issuetrak is highly competitive, and there is absolute help from the customer help persons without requesting extra costs.
  • The one thing I think they can improve is their user interface. Other than this there are not many cons.
  • It would be great if all the information was available on one scrollable page.
  • Not enough time and money invested, not integrated with finance or third party software.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Bugzilla
www.bugzilla.org

Company Information

Issuetrak
Founded: 1992
United States
www.issuetrak.com

Alternatives

Alternatives

Everest 7

Everest 7

Lynk Software
FogBugz

FogBugz

Fog Creek Software
Web Tracks

Web Tracks

Gritware

Categories

Categories

Bug Tracking Features

Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management

Bug Tracking Features

Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management

Complaint Management Features

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

ITSM Features

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Issue Tracking Features

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Integrations

Asana
Bountysource
Bugsnag
Google Analytics
HackerOne
Lyftrondata
Migrateq
OAuth
OpenText Static Application Security Testing
Peaka
Planview Viz
Salesforce
Slack
StarfishETL
Testuff
The GlobalSolutions
Windward Hub
Yethi Tenjin
vREST

Integrations

Asana
Bountysource
Bugsnag
Google Analytics
HackerOne
Lyftrondata
Migrateq
OAuth
OpenText Static Application Security Testing
Peaka
Planview Viz
Salesforce
Slack
StarfishETL
Testuff
The GlobalSolutions
Windward Hub
Yethi Tenjin
vREST
Claim Bugzilla and update features and information
Claim Bugzilla and update features and information
Claim Issuetrak and update features and information
Claim Issuetrak and update features and information