BugHost

BugHost

Variad Corporation
Usersnap

Usersnap

5.0 out of 5 stars
BugHost Usersnap

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BugHost:

About

BugHost has been providing bug tracking solutions to thousands of customers worldwide, in all major industry sectors. Whether your team is big or small, you will be able to find just the right service to meet your team's needs. BugHost has just the right balance of features and licensing for most any size business. However, in cases where large companies need high-volume licensing, we have developed special pricing to keep your costs low and maximize your features. For larger companies with these special pricing needs, please visit our enterprise pricing page or contact a BugHost representative for additional help. BugHost maintains history for every defect in every project. If a user inadvertently makes changes, you can always look back at the audit trail to restore a bug to its previous state.
Usersnap:

About

Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops. Companies such as Red Hat, Erste Bank, Lego, and Harvard University excel in their enterprise growth and operations with Usersnap. Product teams strive for user-centric processes and rely on Usersnap to gain clarity for product decisions. Grow in confidence with a scalable user feedback software as your partner. Usersnap is right for you if want to: ✔️ Create a user-centered and welcoming feedback culture ✔️ Streamline all product feedback to identify top roadmap contenders ✔️ Save time on communicating technical and design improvements ✔️ Conduct more in-product user research and unleash UX insights ✔️ Have a constant stream of new user feedback to stay on top of the voice of customers.
BugHost:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Usersnap:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
BugHost:

Audience

Organizations looking for a bug tracking and project management system
Usersnap:

Audience

Product Managers, CX Managers, CS Managers, Marketers, UX Researchers, UX Designers, Software Developers, QA Managers, Project Managers, Software Companies, e-Commerce Companies, Web Design Agencies, Digital Agencies
BugHost:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Usersnap:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
BugHost:

API

Offers API Not Supported
Usersnap:

API

Offers API Supported
BugHost:

Screenshots and Videos

Usersnap:

Screenshots and Videos

BugHost:

Pricing

$10 project per month
Free Version Not Supported
Free Trial Supported
Usersnap:

Pricing

$69.00/month
Startup - $69/mo. Start Free Trial. 10 team members. 5 projects. Unlimited feedback.

Company - $129/mo. Start Free Trial. 15 team members. 10 projects. Unlimited feedback.

Enterprise - Let's talk! Unlimited team members. Unlimited projects. SSO, webhooks, REST API.
Free Version Not Supported
Free Trial Supported
BugHost:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Usersnap:

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.7 / 5
design 4.7 / 5
support 5.0 / 5
Usersnap:

Pros & Cons from Real Users

Pros

  • Easily customizable, ease of installation, and integrations with many platforms. Group plans and billing options. Excellent support.
  • Easy screenshotting for our users, no complex form. It was easy to install and maintain. Great customer service. Modern design of the UI. Made our QA process quite faster and smoother.
  • It provides great customizations to design using its pre but templates. It's very easy to deploy on any website. No coding required to design or deploy. Helps to gather customer feedback on a business website.

Cons

  • The only thing I can think of is that they can more customization options- and maybe a chat feature?
  • Would love to have an MS teams integration. We want to scale our usage of more feedback types of Usersnap, but we need a folder structure which is on the roadmap but not there yet.
  • Overall it's an outstanding tool. Never faced any issues.
BugHost:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
Usersnap:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
BugHost:

Company Information

Variad Corporation
Founded: 2001
www.bughost.com
Usersnap:

Company Information

Usersnap
Founded: 2013
Austria
usersnap.com/
BugHost:

Alternatives

Usersnap:

Alternatives

BugHost:
GenieTracker

GenieTracker

Geniesys
Usersnap:
Ruttl

Ruttl

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4.9 out of 5 stars
BugHost:
Seagence

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Usersnap:
Userback

Userback

4.9 out of 5 stars
BugHost:
BugZap

BugZap

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Usersnap:
BugHerd

BugHerd

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4.5 out of 5 stars
BugHost:
Usersnap:
Hotjar

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BugHost:

Categories

Bug Tracking Supported
Usersnap:

Categories

Bug Tracking Supported
Customer Feedback Supported
Customer Service Supported
Customer Success Supported
Design Feedback Supported
Issue Tracking Supported
Product Management Supported
Quality Management Supported
Usability Testing Supported
User Research Supported
UX Supported
Visual Feedback Supported
BugHost:

Bug Tracking Features

Backlog Management Not Supported
Filtering Not Supported
Issue Tracking Not Supported
Release Management Not Supported
Task Management Not Supported
Ticket Management Not Supported
Workflow Management Supported
Usersnap:

Bug Tracking Features

Backlog Management Supported
Filtering Supported
Issue Tracking Supported
Release Management Not Supported
Task Management Not Supported
Ticket Management Supported
Workflow Management Supported

Complaint Management Features

Case Management Not Supported
Complaint Classification Supported
Corrective Actions (CAPA) Not Supported
Customer Complaint Tracking Supported
Feedback Management Supported
Forms Management Supported
Issue Tracking Supported
Quality Assurance Management Supported
Routing Supported
Self Service Portal Not Supported
Social Media Monitoring Not Supported
Survey Management Supported

Customer Experience Features

Action Management Supported
Analytics Not Supported
Customer Segmentation Not Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Not Supported
Live Chat Not Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Not Supported
Social Media Integration Supported
Surveys & Feedback Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Customer Success Features

Account Alerts Not Supported
Account Management Not Supported
Communication Management Supported
Customer Engagement Not Supported
Customer Lifecycle Management Not Supported
Health Score Not Supported
Onboarding Not Supported
Revenue Management Not Supported
Usage Tracking / Analytics Not Supported
Win / Loss Analysis Not Supported

Digital Experience Platforms (DXP) Features

Alerts / Notifications Supported
Auto-Tagging Supported
Blogs Not Supported
Calendar Not Supported
Content Modeling Not Supported
Digital Asset Management Not Supported
File Sharing Not Supported
Form Builder Supported
Forums / Message Boards Not Supported
Headless CMS Not Supported
Knowledge Base Supported
Performance Monitoring Not Supported
Personalization / Segmentation Not Supported
Reporting / Analytics Supported
Surveys / Polls Supported
Templates Not Supported
User Management / Permissions Supported
Version Control Not Supported
Wiki Not Supported
Workflow Management Not Supported

Issue Tracking Features

Assignment Management Not Supported
Dashboard Supported
Escalation Management Not Supported
Issue Auditing Not Supported
Issue Scheduling Supported
Knowledge Base Not Supported
Project Management Supported
Recurring Issues Not Supported
Scheduling Not Supported
Task Management Supported

Product Management Features

Collaboration Supported
Feedback Collection Supported
Idea Management Supported
Milestone Tracking Not Supported
Prioritization Supported
Product Roadmapping Not Supported
Release Management Not Supported
Requirements Management Not Supported
Resource Management Not Supported
Workflow Management Not Supported

Quality Management Features

Audit Management Not Supported
Complaint Management Supported
Compliance Management Not Supported
Corrective and Preventive Actions (CAPA) Supported
Defect Tracking Supported
Document Control Supported
Equipment Management Supported
ISO Standards Management Not Supported
Maintenance Management Not Supported
Risk Management Not Supported
Supplier Quality Control Not Supported
Training Management Not Supported

UX Features

Animation Not Supported
For Mobile Supported
For Websites Supported
Heatmaps Not Supported
Prototyping Not Supported
Screen Activity Recording Not Supported
Unmoderated Testing Not Supported
Usability Testing Supported
User Journeys Supported
User Research Supported
BugHost:

Integrations

Axosoft Not Supported
Basecamp Not Supported
Basecamp Scout Not Supported
Desktop.com Supported
Drupal Not Supported
GitHub Not Supported
Intercom Not Supported
Jira Not Supported
Jira Service Management Not Supported
Jira Work Management Not Supported
Joomla! Not Supported
Planio Not Supported
Redbooth Not Supported
Stackreaction Not Supported
TYPO3 Not Supported
Teamwork.com Not Supported
Todoist Not Supported
Zendesk Not Supported
Usersnap:

Integrations

Axosoft Supported
Basecamp Supported
Basecamp Scout Supported
Desktop.com Not Supported
Drupal Supported
GitHub Supported
Intercom Supported
Jira Supported
Jira Service Management Supported
Jira Work Management Supported
Joomla! Supported
Planio Supported
Redbooth Supported
Stackreaction Supported
TYPO3 Supported
Teamwork.com Supported
Todoist Supported
Zendesk Supported
BugHost:
Claim BugHost and update features and information
Claim BugHost and update features and information
Usersnap:
Claim Usersnap and update features and information
Claim Usersnap and update features and information