Userback

Userback

4.9 out of 5 stars
Bucket Userback

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Bucket:

About

Feature flagging that’s purpose-built for B2B. B2B engineers deserve better feature flags. Bucket is focusing on what you need to build and release better features in B2B SaaS. Here's how Bucket is different: 🏢 Companies over users: In B2B, you mostly target customer accounts, not individual users. 📍 Purpose-built: Bucket is built for the B2B use case, which makes everything simpler for you. 😍 Quality and craft: We're sweating the details so you can focus on releasing better features. 🥷 Product engineering: We've made it easy to get feedback and adoption metrics on new releases. 💰 Entitlements: Easily manage feature access based on customer SaaS subscription.
Userback:

About

Userback is the leading user feedback and bug tracking solution for software teams looking to understand users and build better products. With Userback, you can collect metadata-enriched visual feedback and gain deep insights into your user's sentiment and behavior with in-app surveys like NPS, CES, and CSAT metrics. Add deep context to any piece of feedback via full session replay features. Create user segments and track every user from the moment they log in. Survey only the cohorts that are important to you and understand your user experiences throughout the entire lifecycle from trial to churn. Wrap it all up with branded feature portals, and public roadmaps, and a centralized location for all your feedback to reduce feedback overhead by 70% and increase feedback closure times by 10X. No code? No problem. Start instantly with a code-free browser extension, perfect for internal QA and bug tracking.
Bucket:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Userback:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Bucket:

Audience

B2B SaaS
Userback:

Audience

Product Managers, SaaS Companies, Web Developers, QA Testers, Website Owners, CX Managers
Bucket:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
Userback:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Bucket:

API

Offers API Not Supported
Userback:

API

Offers API Supported
Bucket:

Screenshots and Videos

Userback:

Screenshots and Videos

Bucket:

Pricing

Free
Starter: $0/month
Pro: $100/month
Enterprise: Custom
Free Version Supported
Free Trial Supported
Userback:

Pricing

$39 per month
Team: $39/month. For growing teams managing feedback more effectively.

Business: $89/month. For scaling teams needing more advanced tools.

Business Plus: $159/month. For larger teams requiring extra control and support.
Free Version Supported
Free Trial Not Supported
Bucket:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Userback:

Reviews/Ratings

Overall 4.9 / 5
ease 4.8 / 5
features 4.7 / 5
design 4.8 / 5
support 4.8 / 5
Userback:

Pros & Cons from Real Users

Pros

  • - It is easy to install and set up. - All the feedback gets shown on the main dashboard. - The learning curve of the tool is quite low. - The load time is really low.
  • Good tool for working on web projects and communicating what needs to be done between team mates and clients.
  • -- Ease of Use -- Customizable -- Integrations -- Can be white labeled -- Ability to attach screen events and logs -- Automatic screenshot inclusion
  • It's super easy to use for clients and our internal team. We use it to demo web designs as well as creatives for our clients.
  • The tool is simple to use and easy to implement on a site. We like that anyone can provide feedback on the site.

Cons

  • Userback provides what it claims, there can be some improvement in the UI, but other than that everything is good.
  • It's a bit of learning curve. You have to put some code into the site but it works.
  • -- Would be great to have chat functionality. The button can be moved to a different part of the page, but we don't want to clutter the page with too many buttons, so we had to choose between Userback and a chatbot/Intercom/Drift. We use the feedback function but it's not interactive so it's not quite the same.
  • There aren't currently any cons that I can think of. Userback is indispensable for us to manage client projects.
  • We don't have any real concerns with how the tool works.
Bucket:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
Userback:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
Bucket:

Company Information

Bucket
Founded: 2022
Denmark
bucket.co
Userback:

Company Information

Userback
Founded: 2016
Australia
www.userback.io
Bucket:

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Userback:

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Userback:
Bucket:

Categories

Userback:

Categories

Bug Tracking Supported
Customer Feedback Supported
Customer Success Supported
Design Feedback Supported
Feature Management Supported
Issue Tracking Supported
Product Management Supported
Session Replay Supported
Usability Testing Supported
User Research Supported
UX Supported
Visual Feedback Supported
Bucket:

Feature Management Features

A/B Testing Not Supported
Entitlement Management Supported
Feature Alerts Not Supported
Feature Flag / Toggle Supported
Feature Rollout Management Supported
Kill Switch Supported
KPI Monitoring Supported
Multivariate Testing Not Supported
Product Experimentation Not Supported
Whitelist Creation Not Supported

Application Development Features

Access Controls/Permissions Supported
Code Assistance Not Supported
Code Refactoring Not Supported
Collaboration Tools Not Supported
Compatibility Testing Not Supported
Data Modeling Not Supported
Debugging Not Supported
Deployment Management Supported
Graphical User Interface Not Supported
Mobile Development Not Supported
No-Code Supported
Reporting/Analytics Supported
Software Development Supported
Source Control Not Supported
Testing Management Supported
Version Control Not Supported
Web App Development Supported
Userback:

Bug Tracking Features

Backlog Management Supported
Filtering Supported
Issue Tracking Supported
Release Management Not Supported
Task Management Supported
Ticket Management Supported
Workflow Management Supported

Complaint Management Features

Case Management Not Supported
Complaint Classification Supported
Corrective Actions (CAPA) Not Supported
Customer Complaint Tracking Supported
Feedback Management Supported
Forms Management Not Supported
Issue Tracking Supported
Quality Assurance Management Supported
Routing Supported
Self Service Portal Not Supported
Social Media Monitoring Not Supported
Survey Management Supported

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported

Customer Feedback Features

Alerts / Notifications Supported
Behavior Analytics Supported
Bug Reports Supported
Community Feedback Tools Supported
Live Chat Not Supported
Negative Feedback Management Supported
Net Promoter Score (NPS) Supported
Screenshot / Screen Capture Supported
Surveys Supported
User Testing Tools Supported
Video Feedback Supported
Visual Feedback Tools Supported
Voice of the Customer (VoC) Supported
Website Feedback Supported

Customer Success Features

Account Alerts Not Supported
Account Management Not Supported
Communication Management Supported
Customer Engagement Supported
Customer Lifecycle Management Not Supported
Health Score Not Supported
Onboarding Not Supported
Revenue Management Not Supported
Usage Tracking / Analytics Supported
Win / Loss Analysis Not Supported

Digital Experience Platforms (DXP) Features

Alerts / Notifications Supported
Auto-Tagging Supported
Blogs Not Supported
Calendar Not Supported
Content Modeling Not Supported
Digital Asset Management Not Supported
File Sharing Not Supported
Form Builder Not Supported
Forums / Message Boards Not Supported
Headless CMS Not Supported
Knowledge Base Not Supported
Performance Monitoring Not Supported
Personalization / Segmentation Not Supported
Reporting / Analytics Supported
Surveys / Polls Supported
Templates Supported
User Management / Permissions Supported
Version Control Not Supported
Wiki Not Supported
Workflow Management Supported

Issue Tracking Features

Assignment Management Supported
Dashboard Supported
Escalation Management Supported
Issue Auditing Not Supported
Issue Scheduling Supported
Knowledge Base Not Supported
Project Management Supported
Recurring Issues Not Supported
Scheduling Not Supported
Task Management Supported

Product Management Features

Collaboration Supported
Feedback Collection Supported
Idea Management Supported
Milestone Tracking Not Supported
Prioritization Supported
Product Roadmapping Supported
Release Management Not Supported
Requirements Management Not Supported
Resource Management Not Supported
Workflow Management Supported

Session Replay Features

Eye Tracking Not Supported
Form Analytics Not Supported
Heatmaps Not Supported
Mouse Tracking Supported
Optimization Tools Not Supported
Session Recording Supported
Surveys Supported
User Experience Analysis Supported
User Feedback Supported
Visitor Segmentation Supported

UX Features

Animation Not Supported
For Mobile Supported
For Websites Supported
Heatmaps Not Supported
Prototyping Not Supported
Screen Activity Recording Supported
Unmoderated Testing Supported
Usability Testing Supported
User Journeys Supported
User Research Supported

Usability Testing Features

A/B Testing Not Supported
Annotations Supported
Audience Targeting Supported
Heatmaps Not Supported
Impression Testing Not Supported
Mobile Testing Supported
Moderated Usability Testing Not Supported
Prototype Testing Not Supported
Quantitative Metrics Not Supported
Remote User Testing Supported
Reporting / Analytics Supported
Surveys and Feeback Supported
Video Recording / Transcription Supported
Bucket:

Integrations

Slack Supported
Amazon S3 Supported
Asana Not Supported
ChatGPT Not Supported
Claude Duet Not Supported
ClickUp Not Supported
GitHub Not Supported
Integrately Not Supported
Intercom Not Supported
Jira Not Supported
Jira Work Management Not Supported
Linear Not Supported
Microsoft Teams Not Supported
Segment Supported
Shopify Not Supported
Teamwork.com Not Supported
Trello Not Supported
WordPress Not Supported
Wrike Not Supported
monday AI work platform Not Supported
Userback:

Integrations

Slack Supported
Amazon S3 Not Supported
Asana Supported
ChatGPT Supported
Claude Duet Supported
ClickUp Supported
GitHub Supported
Integrately Supported
Intercom Supported
Jira Supported
Jira Work Management Supported
Linear Supported
Microsoft Teams Supported
Segment Not Supported
Shopify Supported
Teamwork.com Supported
Trello Supported
WordPress Supported
Wrike Supported
monday AI work platform Supported
Bucket:
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Userback:
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