WebFirst

WebFirst

RTI Software
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About

Enhancing business performance by simplifying the identification and resolution of high-priority incidents. The WatchTower Platform is an observability solution that simplifies incident resolution in mainframe environments by integrating and correlating events, data flows, and metrics across IT silos. It offers a unified, user-friendly experience for operations teams to streamline workflows. Built on familiar AIOps solutions, WatchTower detects potential issues early, facilitating proactive avoidance. It also uses OpenTelemetry to stream mainframe data and insights to observability tools, enabling enterprise SREs to identify bottlenecks and enhance operational efficiency. WatchTower augments alerts with pertinent context, eliminating the need for multiple tool logins to collect critical information. WatchTower workflows expedite problem identification, investigation, and incident resolution, and simplify problem handover and escalation.

About

WebFirst is RTI's eCRM module for use by customers and partners. This web interface enables your customers to access a knowledgebase of resolutions to common problems, check the status of open incidents, and report new incidents to support. It facilitates communication, expedites reporting, and provides access to information and help during both business and non business hours without the expense of hiring additional personnel. Appropriate permissions allow authorized customers controlled access to a subset of the information that is available to internal personnel. You can control what they can view and update. Display their own open and recently closed incidents to review their status and optionally enter an activity or message regarding the incident. Download documents, files, fixes, etc that you have made accessible through the File Download Manager feature of CustomerFirst.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

IT operations teams seeking a tool to enhance mainframe observability and streamline incident resolution

Audience

Companies searching for a solution to facilitate communication

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Not Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Broadcom
United States
www.broadcom.com/products/mainframe/watchtower-observability

Company Information

RTI Software
www.rti-software.com/webfirst.html

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Categories

Categories

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Not Supported
Collaboration Not Supported
Content Management Not Supported
Decision Tree Supported
Discussion Boards Not Supported
Full Text Search Not Supported
Knowledge Base Management Supported
Self Service Portal Not Supported

Integrations

OpenTelemetry Supported
SYSVIEW Performance Management Supported

Integrations

OpenTelemetry Not Supported
SYSVIEW Performance Management Not Supported
Claim Broadcom WatchTower Platform and update features and information
Claim Broadcom WatchTower Platform and update features and information
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Claim WebFirst and update features and information