Broadcom WatchTower PlatformBroadcom
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WebFirstRTI Software
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Related Products
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About
Enhancing business performance by simplifying the identification and resolution of high-priority incidents. The WatchTower Platform is an observability solution that simplifies incident resolution in mainframe environments by integrating and correlating events, data flows, and metrics across IT silos. It offers a unified, user-friendly experience for operations teams to streamline workflows. Built on familiar AIOps solutions, WatchTower detects potential issues early, facilitating proactive avoidance. It also uses OpenTelemetry to stream mainframe data and insights to observability tools, enabling enterprise SREs to identify bottlenecks and enhance operational efficiency. WatchTower augments alerts with pertinent context, eliminating the need for multiple tool logins to collect critical information. WatchTower workflows expedite problem identification, investigation, and incident resolution, and simplify problem handover and escalation.
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About
WebFirst is RTI's eCRM module for use by customers and partners. This web interface enables your customers to access a knowledgebase of resolutions to common problems, check the status of open incidents, and report new incidents to support. It facilitates communication, expedites reporting, and provides access to information and help during both business and non business hours without the expense of hiring additional personnel. Appropriate permissions allow authorized customers controlled access to a subset of the information that is available to internal personnel. You can control what they can view and update. Display their own open and recently closed incidents to review their status and optionally enter an activity or message regarding the incident. Download documents, files, fixes, etc that you have made accessible through the File Download Manager feature of CustomerFirst.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Not Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
IT operations teams seeking a tool to enhance mainframe observability and streamline incident resolution
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Audience
Companies searching for a solution to facilitate communication
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Not Supported
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API
Offers API
Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationBroadcom
United States
www.broadcom.com/products/mainframe/watchtower-observability
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Company InformationRTI Software
www.rti-software.com/webfirst.html
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Alternatives |
Alternatives |
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Categories |
Categories |
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Knowledge Management Features
Artificial Intelligence (AI)
Not Supported
Cataloging / Categorization
Not Supported
Collaboration
Not Supported
Content Management
Not Supported
Decision Tree
Supported
Discussion Boards
Not Supported
Full Text Search
Not Supported
Knowledge Base Management
Supported
Self Service Portal
Not Supported
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Integrations
OpenTelemetry
Supported
SYSVIEW Performance Management
Supported
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Integrations
OpenTelemetry
Not Supported
SYSVIEW Performance Management
Not Supported
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