About
Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and today are delivering an
architecture for the future with an advanced cloud-first approach.
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About
CallHub is a digital organizing platform empowering political campaigns, nonprofits, advocacy groups, unions, and businesses with scalable outreach via calling, texting, email, and automation.
The platform offers Predictive Dialer for high-volume campaigns, Power Dialer for personalized calls, and Auto Dialer. AI-powered Smart Insights categorize call sentiments. Dynamic Caller ID, Spam Shield, and SHAKEN/STIR compliance maximize answer rates.
Text capabilities include Peer-to-Peer Texting, Text Broadcasts, and Text-to-Join with SMS/MMS support, URL tracking, and automated responses.
Workflows automation enables multi-channel campaigns. The mobile app allows volunteers join campaigns from smartphones. CRM integrations with NationBuilder, NGP VAN, Salesforce, and Blackbaud ensure seamless sync.
CallHub is SOC 2, ISO 27001, GDPR, and TCPA compliant. Trusted by 200,000+ campaigns, it has facilitated 1 billion calls and 750 million texts.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Innovative companies looking to add digital channels, omnichannel communications, omnichannel quality management, and artificial intelligence.
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Audience
Political campaigns, nonprofits, advocacy groups, unions, educational institutions, churches, and businesses needing scalable outreach for voter engagement, fundraising, mobilization.
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
$0
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationBright Pattern
Founded: 2010
United States
www.brightpattern.com
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Company InformationCallHub
Founded: 2013
United States
callhub.io
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Alternatives |
Alternatives |
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Categories |
CategoriesReach 10,000 contacts in minutes with our Mass Texting Service! Send bulk SMS and MMS to all your contacts with CallHub’s automated mass texting service. Share updates, invites, fundraising appeals, and more instantly. Set up in less just 5 minutes! A Call Center Platform that makes ten times more calls at a fraction of the costs! Put an end to wasting time on manual work, busy tones, and voicemails. Make calls more efficient, scalable, and reliable with CallHub. Our call center software makes it easy for you. Powerful All-in-One Platform for Political Campaigns. CallHub offers the most comprehensive digital organizing platform for fundraising, voter registration, canvassing, distributed organizing, and get out the vote operations. Mobilize volunteers and voters with powerful calling, texting, and email campaigns, all on one platform with automation and integrations baked in. Make 3X more calls per hour with predictive dialing. Agents will spend maximum time talking to contacts. 1. Connect agents only to answered calls. Skip busy, bad, and unanswered calls. 2. Automatically adjusts dialing speed to reduce call drop rate. 3. Drop a voicemail for answering machines. 4. Dynamic branching scripts to guide conversations better. 5. Available for agents on Mobile App and Web App. Send voice blasts to thousands effortlessly. Craft high-impact contact lists and nurture support with engaging voice campaigns! |
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Call Center Features
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Predictive Dialer Features
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management
Customer Service Features
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
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Call Center Features
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Predictive Dialer Features
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management
Call Recording Features
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Political Campaign Features
Campaign Analysis
Conservative
Contact Management
Contribution Tracking
Demographic Data
Donor Targeting
Email Marketing
Event Calendar
Fundraising Management
Mapping
Non-Partisan
Online Payment Processing
Progressive
Staff Management
Volunteer Management
Voter Database
SMS Marketing Features
2-Way Messaging
Artificial Intelligence
Contact Management
Mass Texting
Message Personalization
MMS
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win
Telephony Features
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration
VoIP
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Integrations
Salesforce
Amazon EC2
Blackbaud CRM
CallFinder
CiviCRM
Gmail
Google Analytics
Google Calendar
IBM Watson
Ivanti Neurons
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Integrations
Salesforce
Amazon EC2
Blackbaud CRM
CallFinder
CiviCRM
Gmail
Google Analytics
Google Calendar
IBM Watson
Ivanti Neurons
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