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About

Box helps growing businesses manage and get more value from their content on one secure AI-powered platform. Combining file sharing, document management, workflow automation, e-signature, and AI tools in one place, Box empowers teams to reduce tool sprawl and improve visibility across all their files. Organizations use Box for secure internal and external collaboration, knowledge management, contract lifecycle management, onboarding, controlled documents, and audit-ready archiving. For teams adopting AI, Box is designed to connect AI to business content with permissions, governance, and auditability in one file system. The platform also supports compliance and security needs with features such as access controls, retention, classification, and protections for regulated environments, including support for requirements such as HIPAA and FINRA.

About

Docusign is a cutting-edge cloud-based electronic signature solution that empowers companies of all sizes to send, sign, and manage agreements anytime, anywhere, and on any device. Trusted by more than 250,000 companies in 188 countries, Docusign enables users to sign various types of documents such as school permission slips, business contracts, agreements, and approvals. Docusign also enables users to send and sign documents in multiple languages and provides a mobile application for Android, iOS, and Windows devices. If your organization executes notarial acts, Docusign eNotary makes the notarization process fully digital for all parties involved: senders, signers, and notaries. It enables a Notary Public to act as an in-person witness to electronic signing of documents.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Organizations of all kinds and sizes that are interested in a secure, intelligent content platform.

Audience

Docusign supports individuals and organizations of all sizes, geographies, and industries by making every agreement 100% digital to help lessen costs and improve customer satisfaction.

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$5 per month
Individuals and Teams:

Individual: Free
Personal Pro: $14/month if billed monthly, $10/month if billed annually
Business Starter: $7/user/month if billed monthly, $5/user/month if billed annually

Businesses:

Business: $20/user/month if billed monthly, $15/user/month if billed annually
Business Plus: $33/user/month if billed monthly, $25/user/month if billed annually
Enterprise: $47/user/month if billed monthly, $35/user/month if billed annually
Enterprise Plus: $50/user/month billed annually
Enterprise Advanced: Contact for pricing
Free Version Supported
Free Trial Not Supported

Pricing

$10.00/month/user
Offers 30-day free trial. Pricing starts at $10 per user per month (Personal plan), $25 per user per month (Standard plan), and $40 per user per month (Business Pro plan). For advanced solutions, call 1-877-720-2040.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 4.6 / 5
ease 4.8 / 5
features 4.5 / 5
design 4.7 / 5
support 4.7 / 5

Reviews/Ratings

Overall 4.3 / 5
ease 4.7 / 5
features 4.2 / 5
design 4.6 / 5
support 4.5 / 5

Pros & Cons from Real Users

Pros

  • Box is a platform that makes it its priority to be highly secure when uploading files in it and sharing it with others inside and outside of the platform, and I like that I am able to encrypt all files for more security. When working on files inside of the software, I can easily control the security when collaborating with other members and choose what type of access everyone has. Aside from this security aspect, I also like that it's able to integrate with other well-known security tools like Cisco to ensure a better experience in terms of safety. The best functionality of Box, in my opinion, is in its collaboration features, the digital whiteboard is one of them, because it's very easy to annotate things in different manners during a meeting and build ideas with other team members where there is a big creative process going on. There is a space specifically made for creating and working together on projects and I really love that it's possible to access it on a variety of platforms without the files getting altered, the way the mobile application is designed makes it easier to work on it compared to other solutions. In addition to that, the notes feature is such a great tool to obtain a quick overview of what we'll eventually be working on in a certain project.
  • The best i like about Box is how it provides very high security for our sensitive documents. Permission management is an outstanding and fantastic feature which allows us to control who has access to what information.
  • Box makes it extremely easy to manage important and sensitive documents safely and securely in the cloud. It had a simple and user friendly interface which makes it easy to use. It's a cloud-based solution thus making it very easy to access from anywhere anytime.
  • I use Box daily and it's a brilliant and exceptional tool that allows me to easily and safely manage my documents. It has a very clean and intuitive interface making it easy to use. It provides very high security for my files and i highly recommend it.
  • I like how its advanced encryption ensures that our sensitive data is protected during storage and transfer. In addition, permissions management is another outstanding feature, as it allows us to control who has access to what information, minimizing the risk of data leaks. Box also offers flexibility in collaboration that allows teams to work together efficiently.

Cons

  • I don't have a lot of negative things to say about Box, it's a software that does what it promises, although I do have a few things that I would like to point out. Firstly, I dislike that it takes a long time to upload files to the platform, this has never happened with any other tool that requires uploading files to work on the cloud, but for some reason, it happens with Box, we usually do file back-ups from time to time and it takes so long that it becomes inconvenient at some point. Secondly, I don't like that some formats are not supported by Box and some formats are supported but the viewer makes it hard to actually work on the file. If they improve these two aspects, I feel like Box could be a top-tier tool for collaboration on the cloud.
  • There is nothing to mention as a dislike about Box. It's a brilliant and exceptional tool for document management.
  • I use Box daily and till today i haven't experienced any challenges so nothing negative to mention about it.
  • I have been using Box for years now and i can't remember anything that disappointed me so nothing to dislike.
  • While Box is a powerful tool, we have experienced that syncing large files is sometimes slow, which can affect operational efficiency.

Pros & Cons from Real Users

Pros

  • I was a Docusign customer since 2019.
  • 1- It has connectivity and integration with any type of document management platform, this helps a lot, since it is not necessary to import the document into this platform to be able to use the digital signature, just by making the corresponding integration, you will be able to use your digital signature in any document almost instantly. 2- The platform stores any number of digital signatures you want, there are no limits on the digital signatures you can store within it, which allows both you and your employees to store their digital signatures without any limit. 3- It has international regulations, which helps ensure that all the digital signatures you use in your documents are valid in any country in the world. 4- Impossible to tamper with, each of the digital signatures is impossible to tamper with by any user, which guarantees that your digital signature is totally secure in any document you sign.
  • One pro that I found in this platform and that made me stay is the ease of use, both for me and for my clients when signing, since the last thing I wanted was to confuse my clients when using these electronic signature tools, especially when it comes to business. So, from my point of view, I have opted for the best platform to make my business processes as transparent and simple as possible, so its intuitive interface design helps a lot in this process, which requires great accessibility for any type of client. Another feature that I find useful in DocuSign is the ease and convenience of being able to send documents to be signed by email and request the corresponding signatures and filling in of client data. In addition, the client can access the documents sent by both mobile phones and desktop computers, making document approval even easier. I also want to highlight the way DocuSign indicates where the user must sign and where they must fill in their data, so clients will not feel lost when making approvals or business transactions.
  • As an employee who frequently uses DocuSign for work, I can confidently say that this platform has revolutionized the way I handle document management and signatures. With its user-friendly interface and mobile app, DocuSign has made it incredibly easy for me to create, send, and track documents for signature, even while on the go. One of the things I love most about DocuSign is its versatility and range of features. With its robust set of tools, I can customize and automate my document workflows to fit my business needs perfectly. The platform offers a range of options, from templates and conditional logic to reminders and bulk sending, which make my job easier and more efficient. Additionally, with its integration capabilities, DocuSign seamlessly integrates with the other popular business apps I use, such as Salesforce, Google Workspace, Dropbox, Smartsheet, and Procore. When it comes to the security and compliance of the documents I'm handling, I have complete peace of mind with DocuSign. The platform employs a variety of measures to protect the data and identity of the signers, including encryption, authentication, audit trails, and digital certificates. Moreover, DocuSign adheres to a variety of industry standards and regulations, including GDPR, HIPAA, eIDAS, UETA, and ESIGN, which assures me that my documents are always legally valid and safe. Using DocuSign has positively impacted the efficiency and productivity of my business processes. By eliminating the need for paper, printing, scanning, mailing, and storing documents, DocuSign saves me time and money. Furthermore, the platform's automated and streamlined workflow reduces errors and delays, allowing me to close deals faster and improve customer satisfaction. The superior signing experience provided by DocuSign adds to my customers' positive experience, which is key to my business's success. DocuSign is a platform that has proven to be reliable, user-friendly, versatile, and secure. With its robust set of features and integrations, it has become an essential tool in my daily work routine. It has helped me save time and money while improving my business processes' efficiency and customer satisfaction. I would highly recommend DocuSign to anyone looking for a digital document management and signature solution.
  • The integrations that are presented with DocuSign are very solid since they can be carried out more easily since it allows integrating electronic signatures with many platforms without having to use DocuSign separately, but simply in any contract it is already included in any platform connected with DocuSign. For example, with Microsoft integration, you can add the sections where customers are going to sign directly to the documents without having to go through the whole process of uploading the document to DocuSign and then adding the fields where people are going to add their signatures or add some required information. The integration of DocuSign with Stripe has also helped me since it makes it easier for me to make sales by linking the signatures and documents with the payments made, it has also helped me to synchronize the customer data of the payments that are automatically generated in the documents to be signed or authorized to make payments through Stripe. The mobile application has been considerably improved, it is much more fluid and more so when the fields where users have to fill in the documents are added. I can also easily place myself by the signatory and I have several options to be able to fill in the fields very easily without having to add them again in each signature that I have to perform, so it seems intuitive to me that everything is done by drag and drop. Another functionality that I loved about the mobile application is the ability to scan printed documents which is practical for me because I can send documentation to sign a photograph with my smartphone and add the fields on the image where the data has to be placed. In addition, I have the possibility to send by mail or the same DocuSign application will inform clients when a document has to be reviewed and signed, similar to this I always receive the status of various documents that I have waiting for signature by a client or some document that I have to sign.

Cons

  • They cheated me out of $300.
  • The platform in general behaves excellently, it has no type of failure in its operation and the digital signature that can be implemented and inserted in any document, does not contain any type of error, I must admit that the general operation of this platform is perfect and does not have any type of failure, or at least it has not had any type of failure during use. Within my company, it has been fantastic.
  • Although I don't find many flaws in this platform, as its functions and tools have improved over time, I still can't understand why it doesn't have an automatic save when exiting a draft. It's annoying to have to go back and do what I've already done, especially when I haven't saved manually. So I would be grateful if you add that feature so I can exit a document more quickly and not have to manually save changes every time I exit. Another feature I would like to see included is the history of changes made within a document when it is prepared for the assignment of places where digital signatures will be placed. This would be beneficial since there are times when changes need to be reversed and it's easier with a history than having to do everything again. The documentation for this platform is a bit outdated. I have to wait a long time to find out how to use certain new features, since it seems that the team in charge of the documentation is a bit behind in that aspect. This is a big disadvantage, even if it's about using the API of this platform to automate processes.
  • While DocuSign is a powerful and versatile digital document management and signature platform, there are some disadvantages that must be taken into account. One of the most significant drawbacks is its pricing structure, which can be expensive for small businesses or individuals who do not need all the features or integrations that DocuSign offers. With different pricing plans based on the number of users, envelopes, and features, it can be challenging to find the right plan for your needs. The cheapest plan, which includes one user and five envelopes, costs $10 per month, while the most expensive plan, which includes unlimited envelopes and advanced features, costs $40 per month per user. Additionally, there are extra fees for enhanced plans or API access, which can further add to the overall cost. Another disadvantage of DocuSign is that it can be tricky or confusing to set up or use in some cases. For example, creating complex rules or routing for multiple signers or recipients can be challenging, and changing or correcting envelopes once they are sent or signed can be a cumbersome process. Moreover, some signers may not be familiar with DocuSign or may encounter technical issues when signing documents online, which can slow down the process and cause delays. This platform can be affected by external factors that are beyond its control or responsibility. For example, if there is a network outage or a browser compatibility issue, the platform may not work properly, which can lead to missed deadlines or lost opportunities. Moreover, it may face legal disputes or challenges from other parties who do not accept or recognize electronic signatures, which can be a significant barrier to its adoption in certain industries or countries. while DocuSign is a powerful and useful platform for digital document management and signatures, it has some drawbacks that must be taken into account. Its pricing structure can be expensive, and it can be tricky to set up or use in some cases. Additionally, external factors beyond its control or responsibility can affect its reliability and legality. Despite these limitations, DocuSign remains a top choice for many businesses and individuals looking for a secure and efficient way to handle their documents and signatures.
  • It seems that there is an internal problem with the technical support of this company because whenever I present a problem, I have to do it several times before being attended to, in addition to the fact that they do not keep track of the problems, as if it were an internal disorder where No customer information is shared about their joint tickets to submitted issues. I found it unprofessional on the part of the DocuSign team since I don't feel there is a responsibility to offer correct help and have better technical assistance. Sometimes I feel lost in certain functions and need help, but it is more than what I have found on the internet than what I have received from the technical service of this company. So, I'm not happy with the customer service I've received since I started using this platform to make contracts. It can take time to fill in fields when the document is very long, so there is no possibility of them being filled automatically with previous answers or some configuration where you have the personal data stored so that they are filled automatically. Unless I have the customer, data and link them from other platforms with that data and send the agreements with filled in fields, I will be able to make the process of filling out the forms easier. However, there are many times that this does not happen like that and even I have had to do the whole process manually, the good thing is that from the mobile application I can do it by dragging and dropping. So having a centralized database for customer management would not be bad, it also helps to link Salesforce with DocuSign which would allow the synchronization of customer information in the agreements when a document is sent for signature.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Box
Founded: 2005
United States
www.box.com

Company Information

Docusign
Founded: 2004
United States
www.docusign.com

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Categories

Categories

Digital Signature Supported
E-Notary Supported
eSignature APIs Supported
Remote Work Supported

Digital Signature Features

Audit Trail Supported
Authentication Supported
Auto Reminders Supported
Customizable Templates Supported
Document Analytics Supported
Mobile Signature Supported
Multi-Party Signing Supported
Progress Tracking Supported
Task Progress Tracking Supported

Remote Work Features

Collaboration Supported
Credential Management Not Supported
Electronic Signature Supported
Employee Monitoring Not Supported
Live Chat Not Supported
Meeting Management Not Supported
Project Management Not Supported
Remote Access Not Supported
Remote Support Not Supported
Screen Sharing Not Supported
Softphone Not Supported
Task Management Not Supported
Time Zone Tracking Not Supported
Video Chat Not Supported
Web Conferencing Not Supported

Cloud Storage Features

Access Control Supported
Archiving & Retention Supported
Backup Supported
Data Migration Supported
Data Synchronization Supported
Encryption Supported
File Sharing Supported
Version Control Supported

Collaboration Features

Brainstorming Supported
Calendar Management Supported
Chat / Messaging Supported
Contact Management Supported
Content Management Supported
Document Management Supported
Project Management Not Supported
Real Time Editing Supported
Task Management Not Supported
Version Control Supported
Video Conferencing Supported

Content Collaboration Features

Client Portal Supported
Cloud Storage Supported
Digital Asset Management Supported
Document Creation / Editing Supported
Document Management Supported
Electronic Signature Supported
Feedback Management Supported
File Sharing Supported
Messaging / Discussion Supported
Real-Time / Interactive Editing Supported
Roles / Permissions Supported
Search Supported
Version Control Supported
Video / Image Editing Supported
Workflow / Approval Process Supported

Content Management Features

Audio Content Supported
Customizable Templates Supported
Document Indexing Supported
E-forms Supported
Full Text Search Supported
Image Editor Supported
SEO Management Supported
Text Editor Supported
Version Control Supported
Video Content Supported
Website Management Supported

Digital Asset Management Features

Asset Categorization Supported
Asset Library Supported
Asset Sharing Supported
Brand Control Not Supported
Customizable Branding Supported
File Conversion Not Supported
Metadata Management Supported
Mobile App Not Supported
Reporting/Analytics Supported
Search Within Document Supported
Search/Filter Supported
Version Control Supported
Watermarking Supported
Workflow Management Supported

Document Collaboration Features

Access Control / Permissions Supported
Autosave Supported
Chat / Messaging Not Supported
Cloud Storage Supported
Comments / Annotations Supported
Edit / Change Tracking Supported
Electronic Signature Supported
Multiple File Formats Supported
Pre-made Templates Supported
Search Supported
User Tagging Supported
Version Control Supported
Workflow / Approval Process Supported

Document Management Features

Access Controls Supported
Archiving & Retention Supported
Collaboration Tools Supported
Compliance Tracking Supported
Document Archiving Supported
Document Assembly Supported
Document Capture Not Supported
Document Conversion Supported
Document Delivery Supported
Document Indexing Supported
Document Retention Supported
Electronic Signature Supported
Email Management Supported
File Recovery Supported
File Type Conversion Supported
Forms Management Not Supported
Full Text Search Supported
Offline Access Supported
Optical Character Recognition Supported
Print Management Supported
Version Control Supported

Enterprise Content Management (ECM) Features

Archiving & Retention Supported
Collaboration Tools Supported
Content Lifecycle Management Supported
Digital Asset Management Supported
Document Management Supported
Electronic Signature Supported
Information Governance Supported
Mobile Access Supported
Search Supported
Version Control Supported
Workflow Management Supported

File Sharing Features

Audit Trail Supported
Chat / Messaging Supported
Collaboration Supported
Document Management Supported
Drag & Drop Supported
Electronic Signature Supported
Encryption Supported
File Synchronization Supported
Search Supported
User Management Supported
Version Control Supported
Workflow Management Supported

Knowledge Management Features

Artificial Intelligence (AI) Supported
Cataloging / Categorization Supported
Collaboration Supported
Content Management Supported
Decision Tree Supported
Discussion Boards Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported

Virtual Data Room Features

Anonymity Management Supported
Audit Trail Supported
Collaboration Supported
Data Protection Supported
Data Storage Management Supported
Document Tagging Supported
Due Diligence Management Supported
Procurement Management Supported
Project Management Supported
Role-Based Permissions Supported
Secure Preview Supported

Digital Signature Features

Audit Trail Supported
Authentication Supported
Auto Reminders Supported
Customizable Templates Supported
Document Analytics Supported
Mobile Signature Supported
Multi-Party Signing Supported
Progress Tracking Supported
Task Progress Tracking Supported

Remote Work Features

Collaboration Not Supported
Credential Management Not Supported
Electronic Signature Supported
Employee Monitoring Not Supported
Live Chat Not Supported
Meeting Management Not Supported
Project Management Not Supported
Remote Access Not Supported
Remote Support Not Supported
Screen Sharing Not Supported
Softphone Not Supported
Task Management Not Supported
Time Zone Tracking Not Supported
Video Chat Not Supported
Web Conferencing Not Supported

Integrations

Autodesk Construction Cloud Supported
Azure Marketplace Supported
COZYROC SSIS+ Suite Supported
CloudEagle.ai Supported
Desktop.com Supported
Envoy Supported
Floify Supported
Hyland IDP Supported
Integry Supported
LeadMaster Supported
Lexion Supported
Nintex Process Platform Supported
Quickwork Supported
Scrypt AI Supported
Stackreaction Supported
Trelica Supported
Workbooks Web Insights Supported
Wufoo Supported
Zendoc Supported
envivo Supported

Integrations

Autodesk Construction Cloud Supported
Azure Marketplace Supported
COZYROC SSIS+ Suite Supported
CloudEagle.ai Supported
Desktop.com Supported
Envoy Supported
Floify Supported
Hyland IDP Supported
Integry Supported
LeadMaster Supported
Lexion Supported
Nintex Process Platform Supported
Quickwork Supported
Scrypt AI Supported
Stackreaction Supported
Trelica Supported
Workbooks Web Insights Supported
Wufoo Supported
Zendoc Supported
envivo Supported
Claim Box and update features and information
Claim Box and update features and information
Claim Docusign and update features and information
Claim Docusign and update features and information