+
+

Related Products

  • LM-Kit.NET
    28 Ratings
    Visit Website
  • Forethought
    167 Ratings
    Visit Website
  • Assembled
    254 Ratings
    Visit Website
  • Jotform
    8,206 Ratings
    Visit Website
  • Google Cloud BigQuery
    2,018 Ratings
    Visit Website
  • Viktor
    17 Ratings
    Visit Website
  • Teradata VantageCloud
    1,107 Ratings
    Visit Website
  • Snowflake
    1,417 Ratings
    Visit Website
  • RunPod
    206 Ratings
    Visit Website
  • Qloo
    23 Ratings
    Visit Website

About

Botmind is a SaaS solution that helps companies deliver a better customer experience by automating responses to frequent requests through hybrid agents, combining artificial intelligence and human intervention on the same channel. Order tracking, appointment scheduling... Botmind allows to improve customer relationships and plugs directly into existing tools (Zendesk, Front, Intercom...). The objective is to maximize your return on investment: - The ROI in terms of customer experience: Answer faster and always right (+26% satisfaction). - The ROI in terms of employee experience: No more dealing with non-value added issues. - The financial ROI: Reduce the cost of customer support processing between 50% and 90%. Advantages of Botmind - 90 pre-recorded responses - Reduces the cost of the support by 90%. - Answer your customers in less than a second

About

A airtual assistant is a lifelike, conversational chatbot providing a unique, interactive, and personal way for users to get answers and assistance on your website, 24 hours a day, 7 days a week. A customer simply chats with the virtual assistant (also called VA, virtual agent, or chatbot), like they would with any human agent. The chat bot not only understands the words but also the intent, thanks to a portfolio of AI technologies that include machine learning and reasoning. eGain’s chatbot provides the frontline support so your customer service staff can concentrate on more complex tasks. The VA acts like a guide, helping customers navigate the website and taking them to the relevant place. The virtual assistant provides answers to any queries, even helping in shopping decisions. At any point, and if the need arises, it can seamlessly escalate to agent-assisted channels like chat.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

eCommerce

Audience

Brands and businesses requiring a digital customer engagement solution to improve customer experience

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Botmind
Founded: 2018
France
www.botmind.io/en/

Company Information

eGain
Founded: 1997
United States
www.egain.com/products/chatbot-virtual-assistant-software/

Alternatives

Alternatives

ChatGPT Pro

ChatGPT Pro

OpenAI
Inforobo

Inforobo

Brainasoft
ChatGPT

ChatGPT

OpenAI
XpertRule

XpertRule

XpertRule Software
eGain Messaging Hub

eGain Messaging Hub

eGain Corporation

Categories

Categories

Artificial Intelligence Features

Chatbot
For eCommerce
For Healthcare
For Sales
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Machine Learning Features

Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization

Natural Language Generation Features

Business Intelligence
Chatbot
CRM Data Analysis and Reports
Email Marketing
Financial Reporting
Multiple Language Support
SEO
Web Content

Integrations

Amazon Connect
Apple Business Chat
Avaya Experience Platform
Freshchat
Google Business Messages
Intercom
Magento
Microsoft Dynamics 365
PrestaShop
RingCentral RingCX
Salesforce
Shopify
Slack
Zendesk Chat

Integrations

Amazon Connect
Apple Business Chat
Avaya Experience Platform
Freshchat
Google Business Messages
Intercom
Magento
Microsoft Dynamics 365
PrestaShop
RingCentral RingCX
Salesforce
Shopify
Slack
Zendesk Chat
Claim Botmind and update features and information
Claim Botmind and update features and information
Claim eGain Virtual Assistant and update features and information
Claim eGain Virtual Assistant and update features and information