KnowledgeBase

KnowledgeBase

LiveChat Software
Botmaker KnowledgeBase

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Botmaker:

About

Deliver great customer service with our live chat tools for multiple agents. Build and integrate with our chat, CRM and social media tools using our APIs. Run the model that best fits your needs, 100% bots, 100% live-chat or a hybrid solution to maximize results. We develop our own AI engine with Natural Language Processing (NLP). We use it to better understand user intentions in common business contexts. Our engine works with text and voice messaging and can be complemented with third-party AI tools. Our AI uses cognitive models, machine learning and natural language processing. The platform is robust and allows for customization of your bot behaviors. Use the Botmaker API to integrate your platforms of choice for one or several functions like CRM, live chat, reporting, specific AI processing, pipeline management and more. We can help you build and integrate for custom projects.
KnowledgeBase:

About

Smart Knowledge Base to support your customers and agents. Help your LiveChat agents and website visitors at the same time. The Internal Widget makes it easy to access your team’s know-how right in the LiveChat app. The public Help Center provides round-the-clock self-service for your customers on the website. Scale your support with a customized, mobile friendly Help Center where customers can find answers on their own. Our AI will help answer your customers’ questions by suggesting relevant articles to insert into the chat. Click and done. Build a public Help Center in minutes and let customers find answers to common questions, on any device. Connect with LiveChat to provide agents with help resources when they are chatting with customers. Let us suggest you relevant articles based on the customer’s question for faster communication. Fulfill gaps in your content and Improve articles using customer feedback. Google Analytics included.
Botmaker:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
KnowledgeBase:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Botmaker:

Audience

Sales agents and businesses looking for a live chat tool to optimize their customer service
KnowledgeBase:

Audience

Companies of all sizes
Botmaker:

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported
KnowledgeBase:

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported
Botmaker:

API

Offers API Supported
KnowledgeBase:

API

Offers API Not Supported
Botmaker:

Screenshots and Videos

KnowledgeBase:

Screenshots and Videos

Botmaker:

Pricing

$149 per month
Free Version Not Supported
Free Trial Not Supported
KnowledgeBase:

Pricing

$39 per month
Unlimited users
Free Version Not Supported
Free Trial Supported
Botmaker:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
KnowledgeBase:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Botmaker:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported
KnowledgeBase:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
Botmaker:

Company Information

Botmaker
Founded: 2016
Argentina
botmaker.com/en/services/
KnowledgeBase:

Company Information

LiveChat Software
Founded: 2002
United States
knowledgebase.ai
Botmaker:

Alternatives

KnowledgeBase:

Alternatives

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Tidio

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5.0 out of 5 stars
KnowledgeBase:
Botmaker:
KnowledgeBase:
LiveChat

LiveChat

LiveChat Software
4.9 out of 5 stars
Botmaker:
KnowledgeBase:
Botmaker:

Categories

Chatbot Supported
Conversational AI Supported
KnowledgeBase:

Categories

KnowledgeBase:

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Supported
Collaboration Supported
Content Management Supported
Decision Tree Supported
Discussion Boards Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported
Botmaker:

Integrations

Alexa Supported
Facebook Supported
Facebook Messenger Supported
Google Assistant Supported
Google Workspace Supported
Instagram Supported
LiveChat Not Supported
Mercado Libre Supported
Salesforce Supported
Skype Supported
Slack Supported
Telegram Supported
WhatsApp Supported
X (Twitter) Supported
Zendesk Supported
Zoho Connect Supported
KnowledgeBase:

Integrations

Alexa Not Supported
Facebook Not Supported
Facebook Messenger Not Supported
Google Assistant Not Supported
Google Workspace Not Supported
Instagram Not Supported
LiveChat Supported
Mercado Libre Not Supported
Salesforce Not Supported
Skype Not Supported
Slack Not Supported
Telegram Not Supported
WhatsApp Not Supported
X (Twitter) Not Supported
Zendesk Not Supported
Zoho Connect Not Supported
Botmaker:
Claim Botmaker and update features and information
Claim Botmaker and update features and information
KnowledgeBase:
Claim KnowledgeBase and update features and information
Claim KnowledgeBase and update features and information