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About

Deliver great customer service with our live chat tools for multiple agents. Build and integrate with our chat, CRM and social media tools using our APIs. Run the model that best fits your needs, 100% bots, 100% live-chat or a hybrid solution to maximize results. We develop our own AI engine with Natural Language Processing (NLP). We use it to better understand user intentions in common business contexts. Our engine works with text and voice messaging and can be complemented with third-party AI tools. Our AI uses cognitive models, machine learning and natural language processing. The platform is robust and allows for customization of your bot behaviors. Use the Botmaker API to integrate your platforms of choice for one or several functions like CRM, live chat, reporting, specific AI processing, pipeline management and more. We can help you build and integrate for custom projects.

About

Hyro is the world’s first adaptive communications platform. Featuring plug & play conversational AI and natural language automation, Hyro empowers enterprises to flex their processes and messaging across their most valuable platforms, services, and channels—including contact centers, chat solutions, SMS, and more. Say goodbye to rigid chatbots and voice assistants running on intent-based flows that constantly break. With the adaptive advantage for enterprise, Hyro is ushering in a new age of conversational technologies that are quick to deploy, easy to maintain, and simple to scale—conserving vital resources while generating better conversations, more conversions, and revenue-driving insights.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Sales agents and businesses looking for a live chat tool to optimize their customer service

Audience

Organizations interested in a powerful conversational AI platform

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$149 per month
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • * Best customer service + customer success * Uses a knowledge graph instead of the usual 'tree' structure so maintenance is almost zero * It seems like they always improve the product and listening to any customer concern very carefully.

Cons

  • * Still in its early stages so there's a lot of work to be done.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Botmaker
Founded: 2016
Argentina
botmaker.com/en/services/

Company Information

Hyro
United States
www.hyro.ai/

Alternatives

Alternatives

ChattiLive

ChattiLive

ConversionIQ.ai

Categories

Chatbot Supported
Conversational AI Supported

Categories

AI Real Estate Supported
AI Voice Agents Supported
Chatbot Supported
Conversational AI Supported

Chatbot Features

Call to Action Not Supported
Context and Coherence Supported
Human Takeover Supported
Inline Media / Videos Not Supported
Machine Learning Supported
Natural Language Processing Supported
Payment Integration Not Supported
Prediction Not Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Sentiment Analysis Supported
Social Media Integration Not Supported

Conversational AI Features

Code-free Development Supported
Contextual Guidance Supported
For Developers Not Supported
Intent Recognition Supported
Multi-Languages Not Supported
Omni-Channel Supported
On-Screen Chats Supported
Pre-configured Bot Supported
Reusable Components Supported
Sentiment Analysis Supported
Speech Recognition Supported
Speech Synthesis Supported
Virtual Assistant Supported

Integrations

Alexa Supported
EpicCare EMR Not Supported
Facebook Supported
Facebook Messenger Supported
Google Assistant Supported
Google Workspace Supported
Instagram Supported
Mercado Libre Supported
Salesforce Supported
Skype Supported
Slack Supported
Telegram Supported
WhatsApp Supported
X (Twitter) Supported
Zendesk Supported
Zoho Connect Supported

Integrations

Alexa Not Supported
EpicCare EMR Supported
Facebook Not Supported
Facebook Messenger Not Supported
Google Assistant Not Supported
Google Workspace Not Supported
Instagram Not Supported
Mercado Libre Not Supported
Salesforce Not Supported
Skype Not Supported
Slack Not Supported
Telegram Not Supported
WhatsApp Not Supported
X (Twitter) Not Supported
Zendesk Not Supported
Zoho Connect Not Supported
Claim Botmaker and update features and information
Claim Botmaker and update features and information
Claim Hyro and update features and information
Claim Hyro and update features and information