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About

Deliver great customer service with our live chat tools for multiple agents. Build and integrate with our chat, CRM and social media tools using our APIs. Run the model that best fits your needs, 100% bots, 100% live-chat or a hybrid solution to maximize results. We develop our own AI engine with Natural Language Processing (NLP). We use it to better understand user intentions in common business contexts. Our engine works with text and voice messaging and can be complemented with third-party AI tools. Our AI uses cognitive models, machine learning and natural language processing. The platform is robust and allows for customization of your bot behaviors. Use the Botmaker API to integrate your platforms of choice for one or several functions like CRM, live chat, reporting, specific AI processing, pipeline management and more. We can help you build and integrate for custom projects.

About

Graphlogic Conversational AI Platform consists on: Robotic Process Automation (RPA) and Conversational AI for enterprises, leveraging state-of-the-art Natural Language Understanding (NLU) technology to create advanced chatbots, voicebots, Automatic Speech Recognition (ASR), Text-to-Speech (TTS) solutions, and Retrieval Augmented Generation (RAG) pipelines with Large Language Models (LLMs). Key components: - Conversational AI Platform - Natural Language understanding - Retrieval augmented generation or RAG pipeline - Speech-to-Text Engine - Text-to-Speech Engine - Channels connectivity - API builder - Visual Flow Builder - Pro-active outreach conversations - Conversational Analytics - Deploy everywhere (SaaS / Private Cloud / On-Premises) - Single-tenancy / multi-tenancy - Multiple language AI

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Sales agents and businesses looking for a live chat tool to optimize their customer service

Audience

Contact center, BFSI, eCommerce, HealthCare, Logistics, Telecommunications

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$149 per month
Free Version
Free Trial

Pricing

$75/1250 MAU/month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 4.8 / 5
ease 4.8 / 5
features 4.2 / 5
design 4.2 / 5
support 4.5 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Botmaker
Founded: 2016
Argentina
botmaker.com/en/services/

Company Information

Graphlogic
Founded: 2023
Serbia
graphlogic.ai/

Alternatives

Alternatives

Amazon Lex

Amazon Lex

Amazon
Dialogflow

Dialogflow

Google
LM-Kit.NET

LM-Kit.NET

LM-Kit
InteliWISE

InteliWISE

Matrix42
NativeChat

NativeChat

Progress

Categories

Categories

Chatbot Features

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI Features

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Natural Language Processing Features

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

Integrations

Facebook
Instagram
Salesforce
Telegram
WhatsApp
Zendesk
AWS AI Services
Alexa
Facebook Messenger
GENESYS
Google
Google Workspace
LINE
Mercado Libre
Skype
Slack
Viber
WeChat
X (Twitter)
Zoho Connect

Integrations

Facebook
Instagram
Salesforce
Telegram
WhatsApp
Zendesk
AWS AI Services
Alexa
Facebook Messenger
GENESYS
Google
Google Workspace
LINE
Mercado Libre
Skype
Slack
Viber
WeChat
X (Twitter)
Zoho Connect
Claim Botmaker and update features and information
Claim Botmaker and update features and information
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