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About

Deliver great customer service with our live chat tools for multiple agents. Build and integrate with our chat, CRM and social media tools using our APIs. Run the model that best fits your needs, 100% bots, 100% live-chat or a hybrid solution to maximize results. We develop our own AI engine with Natural Language Processing (NLP). We use it to better understand user intentions in common business contexts. Our engine works with text and voice messaging and can be complemented with third-party AI tools. Our AI uses cognitive models, machine learning and natural language processing. The platform is robust and allows for customization of your bot behaviors. Use the Botmaker API to integrate your platforms of choice for one or several functions like CRM, live chat, reporting, specific AI processing, pipeline management and more. We can help you build and integrate for custom projects.

About

Chatlayer by Sinch is an advanced conversational AI platform that enables businesses to create sophisticated chatbots capable of understanding and communicating in over 100 languages across various channels. Its intuitive, no-code interface allows for seamless integration with major CRM, ticketing systems, knowledge bases, and contact center solutions through APIs, facilitating the automation of complex customer interactions. With features like in-house Natural Language Processing (NLP), multilingual support, and ChatGPT integration, Chatlayer empowers companies to enhance customer engagement, streamline support processes, and deliver personalized experiences at scale. Recognized in the Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, Chatlayer stands out for its robust capabilities and user-friendly design.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Sales agents and businesses looking for a live chat tool to optimize their customer service

Audience

Companies requiring an omnichannel conversational AI platform to service their customers

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$149 per month
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Company Information

Botmaker
Founded: 2016
Argentina
botmaker.com/en/services/

Company Information

Sinch
Founded: 2008
Sweden
engage.sinch.com

Alternatives

Alternatives

Amazon Lex

Amazon Lex

Amazon
ChattiLive

ChattiLive

ConversionIQ.ai

Categories

Chatbot Supported
Conversational AI Supported

Categories

AI Voice Agents Supported
Chatbot Supported
Conversational AI Supported
Voice Bot Supported

Integrations

Facebook Supported
Google Assistant Supported
Salesforce Supported
WhatsApp Supported
Zendesk Supported
Airtable Not Supported
Alexa Supported
Alexa Smart Properties Not Supported
EAZY CRM Not Supported
Facebook Messenger Supported
Genesys Cloud CX Not Supported
Google Cloud Platform Not Supported
Google Workspace Supported
Instagram Supported
RingCentral Automatic Call Recording Not Supported
Sinch Not Supported
Skype Supported
Slack Supported
Telegram Supported
X (Twitter) Supported

Integrations

Facebook Supported
Google Assistant Supported
Salesforce Supported
WhatsApp Supported
Zendesk Supported
Airtable Supported
Alexa Not Supported
Alexa Smart Properties Supported
EAZY CRM Supported
Facebook Messenger Not Supported
Genesys Cloud CX Supported
Google Cloud Platform Supported
Google Workspace Not Supported
Instagram Not Supported
RingCentral Automatic Call Recording Supported
Sinch Supported
Skype Not Supported
Slack Not Supported
Telegram Not Supported
X (Twitter) Not Supported
Claim Botmaker and update features and information
Claim Botmaker and update features and information
Claim Chatlayer by Sinch and update features and information
Claim Chatlayer by Sinch and update features and information