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About

Manage and reply to conversations wherever they’re happening from a unified inbox. Deliver powerful customer experiences with a seamless Live Chat integration. AI-powered chatbots help engage with your visitors and answer all recurring questions instantly, 24/7 - even when you're away from your desk. Chatbots collect data and analyze your audience, so you can make smarter decisions and achieve better results. Tailor a better approach to customers using all the data gathered about their spending, business types, and more. Track performance, monitor trends, and see how you stack up with powerful reporting. Process orders, send cart reminders, manage inventory and more. Launch your bot in a minute through our pre-built templates. Do programing right within the flow to build rich features for your bot. Build a chatbot and use it on multiple channels. Save time & effort.

About

ngDesk includes support, sales, asset management, marketing and pager in an all-in-one application that is ready to go and easy to use. ngDesk offers a complete solution for customer support, marketing, sales and allows to easily automate your processes. Everything you could ever need all in one location. Chatbots: No code required. Let our easy to make chatbots engage with your customers. Ticketing: With custom views, shared inboxes you can easily collaborate to solve tickets faster. Forms: Use custom forms to get the information you care about.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies or businesses looking to increment customer expirience with a Chatbot

Audience

Organizations in a variety of verticals

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$15 per month
Free Version
Free Trial

Pricing

$4 per user per month
ngDesk Cloud: Free
ngDesk On-Premise: $4 per user per month
ngDesk Compliance: $7 per user per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 3.0 / 5
ease 3.2 / 5
features 3.0 / 5
design 2.8 / 5
support 2.8 / 5

Pros & Cons from Real Users

Pros

  • Easy to configure, Ready to go. All in one at one place. Significantly helps in reducing the support time for vetting connected and managing tickets.
  • The finest aspect of utilising ngDesk is that it supports multiple channels. For a free version, we are able to customize most of the features to fit my business requirements.
  • Junk software that isn't very reliable to use. They haven't done enough to create a good product.
  • It is an easy application to understand. good features for helpdesk and ticketing. It has great potential but many flaws.

Cons

  • Will happy to see more integration options which are missing as of now.
  • ngDesk is a good platform. And I hope they keep on adding new features.
  • This software is not very developed and doesn't work very well either.
  • The app crashes too often leaving everyone without access. The support stops giving answers because they do not know how to solve the problems. Users are constantly broken and cannot login again. Lots of functionality issues.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

BotStar
Founded: 2017
Vietnam
botstar.com

Company Information

ngDesk
Founded: 2017
United States
www.ngdesk.com

Alternatives

Alternatives

WP-Chatbot

WP-Chatbot

Wordpress
Aimylogic

Aimylogic

Just AI
LiveAgent

LiveAgent

Quality Unit

Categories

Categories

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Integrations

Zapier
ActiveCampaign
Copper
Dialogflow
Easyflow
Freshsales
Google Sheets
HubSpot CRM
HubSpot Customer Platform
Hyperise
KonnectzIT
Mailchimp
Pabbly Connect
Pipedrive
Quickwork
Shopify
Webflow
WordPress
Wufoo
Zoho CRM

Integrations

Zapier
ActiveCampaign
Copper
Dialogflow
Easyflow
Freshsales
Google Sheets
HubSpot CRM
HubSpot Customer Platform
Hyperise
KonnectzIT
Mailchimp
Pabbly Connect
Pipedrive
Quickwork
Shopify
Webflow
WordPress
Wufoo
Zoho CRM
Claim BotStar and update features and information
Claim BotStar and update features and information
Claim ngDesk and update features and information
Claim ngDesk and update features and information