BotSailor vs. Heyy Comparison


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About BotSailor is an AI-powered multi-channel chatbot automation platform designed to help businesses automate conversations, increase engagement, and drive sales. It supports WhatsApp, Facebook Messenger, Telegram, Instagram and Web Chat from a single dashboard. BotSailor enables businesses to manage marketing and customer support seamlessly. Built for eCommerce brands, agencies, and SaaS companies, BotSailor offers a no-code visual flow builder and white-label reseller system, making it easy to scale messaging automation while staying compliant with Meta policies. It's great for: WhatsApp Cloud API & marketing campaigns COD order & Abandoned Cart notifications AI Agent & Assistant Integrations Appointment Booking Reminders Event/ Sale Promotion Campaigns Customer Support Automation Webhook Workflow Automation Advanced Broadcasting & Shared Inbox White Label Reseller System	About Heyy is an AI-powered customer messaging and automation platform that helps businesses manage and scale conversations, sales, support, and marketing across channels like WhatsApp, Instagram, Facebook Messenger, and website chat from one unified interface. Users create customizable “AI Employees” that can chat with customers, answer FAQs, qualify leads, automate sales funnels, route messages, and integrate with CRMs, ecommerce systems, ticketing tools, and backend workflows without coding required. It includes features such as multi-agent inboxes, automated workflows, lead qualification and tagging, targeted marketing broadcasts, and simple integrations via APIs or webhooks to turn live chat into measurable business outcomes; its AI can also escalate complex queries to humans while handling routine tasks to save teams time and provide consistent 24/7 engagement.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience eCommerce Brands, Digital Marketing Agencies, SaaS Businesses, Educational Platforms, Healthcare Providers, Logistics Companies, Service-based Business, Entrepreneurs Building Chatbot SaaS	Audience Businesses of any size that want to automate and personalize customer communication and support across multiple channels using AI agents
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Supported Online Supported
API Offers API Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $10.99 Basic - Free Premium - Starting from $10.99 Monthly Reseller - Starting from $70.99 Monthly Pay as you Go - Whitelabel Reseller Package - $499 (One time) Free Version Supported Free Trial Supported	Pricing $49 per month Free Version Supported Free Trial Not Supported
Reviews/Ratings Overall 4.7 / 5 ease 5.0 / 5 features 5.0 / 5 design 4.3 / 5 support 4.7 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros - The support is friendly and efficient - The platform is under constant development . - It has many integrations. - The interface is easy to use. BotSailor makes it easy to manage all our messaging channels in one place. We mostly use it to automate WhatsApp and Facebook. The broadcast feature helps us run campaigns and follow up with customers, and the visual flow builder lets anyone on our team set up automation, even if they don't have technical skills. The white-label option is great for agencies or anyone reselling chatbot services. The shared inbox helps our support team reply faster since they don't have to switch between different platforms. Customer support has always replied quickly to our questions, especially when we were getting started. Basically, I am using it for social media posting and comment automation. And, the good thing is, it costs me nothing. Beyond this, I have used basic paid plan twice for WhatsApp broadcasting. What I felt that it was easy to set up and there were a lot of options for integrations. Cons Nothing, I'm really happy with the app, I recommend 100% is a game changer solution. The dashboard can feel a bit slow when working with large broadcast lists. I’d also like to see more third-party integrations in the future to help with complex workflows. 1. when someone posted any comment with emoji on my associated Facebook page, botsailor's auto reply failed. 2. In case of carousel posting, sometimes it delayed longer
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information BotSailor Founded: 2022 Bangladesh botsailor.com	Company Information Heyy Founded: 2024 United States heyy.io
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Categories Chatbot Supported	Categories AI Agents Supported AI Chatbots Supported AI CRM Supported AI Customer Service Supported AI Customer Support Agents Supported AI Employees Supported Chatbot Supported Conversational AI Supported Conversational Commerce Supported Conversational Marketing Supported Conversational Support Supported WhatsApp Marketing Supported
Chatbot Features Call to Action Not Supported Context and Coherence Not Supported Human Takeover Supported Inline Media / Videos Supported Machine Learning Supported Natural Language Processing Supported Payment Integration Supported Prediction Not Supported Ready-made Templates Not Supported Reporting / Analytics Supported Sentiment Analysis Not Supported Social Media Integration Supported
Integrations Instagram Supported WhatsApp Supported Calendly Not Supported ChatGPT Supported Facebook Supported Facebook Messenger Not Supported Gmail Not Supported Notion Not Supported Shopify Supported Slack Not Supported Telegram Supported WordPress Supported Zapier Not Supported monday AI work platform Not Supported Show More Integrations View All 7 Integrations	Integrations Instagram Supported WhatsApp Supported Calendly Supported ChatGPT Not Supported Facebook Not Supported Facebook Messenger Supported Gmail Supported Notion Supported Shopify Not Supported Slack Supported Telegram Not Supported WordPress Not Supported Zapier Supported monday AI work platform Supported Show More Integrations View All 9 Integrations
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