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About

BotPenguin is a generative no-code AI agent platform that automates customer engagement across 6+ channels like WhatsApp, Instagram, Telegram, Facebook, websites, and SMS. It offers multilingual AI agents, chatbots, and voice bots, with live-agent handoff and a unified inbox to manage real-time conversations. Designed to understand intent, BotPenguin triggers business actions automatically, helping teams reduce manual work and improve response times. With 80+ integrations across CRMs, calendars, payment systems, and AI tools, it fits easily into existing workflows. Certified for GDPR, HIPAA, CCPA, and ISO, BotPenguin ensures strong compliance and enterprise-grade security across all customer touchpoints. BotPenguin supports scalable, AI-driven communication for businesses of all sizes and also offers whitelabel opportunities for agencies and partners worldwide. Socially responsible, every subscription supports global animal welfare.

About

Embedded live video chat with mobile support and recording, fully customizable to meet your contact center's needs. Advanced & secure web chat with dynamic canned messages, real-time translation, PCI compliance, and message preview. Secure browsing and screen sharing for embedded customer support and sales. Live voice calls, web callbacks, and PSTN capabilities for real-time communication. Conversational chatbot with seamless live-agent transfer, available on your website, app, and over social media and WhatsApp. Manage WhatsApp and social media messaging with image support capabilities for smarter customer engagement. Businesses of all sizes use Talkative to accelerate sales, drive customer engagement, and reduce operational costs. Bring the in-store experience online with live video chat to increase sales and deliver personalized customer service. Offer convenient customer contact across channels to boost service and support digital funnels.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies of all sizes looking for a AI solution

Audience

Businesses searching for a solution to improve their services and increase sales

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$0
Messages: 1000

Conversations: 100

Chatbots: 5

Agents: 5
Free Version Supported
Free Trial Supported

Pricing

No information available.
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.8 / 5
design 4.9 / 5
support 4.9 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • I think it is about the openness and very supportive approach. No one pushed for any ready-made solutions. It was more a joint discussion and agreeing together the best approach to proceed.
  • The company is highly regarded for its exemplary practices in communication, showcasing a commendable commitment to fostering positive interactions. One notable aspect that contributes to this positive perception is the seamless accessibility for connection at any time. This level of availability not only underscores their dedication to effective communication but also elevates the overall experience, solidifying their reputation as a standout company in this regard.
  • BotPenguin stands out as an exceptional client chat platform, fostering seamless communication between businesses and their clients. This versatile application is accessible across multiple platforms, ensuring a wide-reaching and inclusive user experience. Not only does it enhance existing relationships, but it also plays a pivotal role in cultivating new customer connections. With its cross-platform availability, BotPenguin emerges as a powerful tool for businesses aiming to expand their reach and establish meaningful interactions with both existing and prospective clients. Elevate your customer engagement with BotPenguin – where communication meets innovation.
  • BotPenguin simplifies communication with your website visitors effortlessly. It allows you to configure alerts, triggering conversations when visitors take specific actions. Additionally, its integration with Zoho CRM facilitates the seamless conversion of visitors into potential sales leads.
  • BotPenguin is a versatile solution for website visitor engagement. It offers both bot-based and live agent-based chat options. Some of the special capabilities that BotPenguin offers enable us to keep one step ahead of our rivals. The features include: - Bot for after-hours chat - Supports chat with actual agents - Tracking a visitor's path across a website - Recognizing new and returning consumers

Cons

  • There was no problem using their services. BotPenguin are the real deal
  • The backend they provided was only an Excel sheet. We have spoken with them and they told us they would create a different and very easy admin for us at the end of this month. This may help us. The current admin panel is easier than before but it’s only a spreadsheet.
  • The software BotPenguin is worthwhile. Never experienced any issues utilizing its functions.
  • Between when a person pings a conversation and when the mobile app really rings on your phone, there is a significant wait.
  • BotPenguin is a highly useful tool for facilitating positive user engagement and gaining deeper information about visitor behavior.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

BotPenguin
Founded: 2016
United States
botpenguin.com

Company Information

Talkative
Founded: 2015
United Kingdom
talkative.uk

Alternatives

Alternatives

Live Assist for Microsoft Dynamics 365

Live Assist for Microsoft Dynamics 365

Communication Business Avenue
PenguinData

PenguinData

PenguinData Workforce Management
CoSurfing

CoSurfing

CoSurfing.net

Categories

Chatbot Supported
Conversational AI Supported
Lead Generation Supported
Live Chat Supported

Categories

Co-Browsing Supported
Live Chat Supported

Live Chat Features

Canned Responses Not Supported
Customizable Branding Supported
Geo Targeting Not Supported
Offline Form Not Supported
Proactive Chat Supported
Screen Sharing Not Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Not Supported

Chatbot Features

Call to Action Supported
Context and Coherence Not Supported
Human Takeover Supported
Inline Media / Videos Not Supported
Machine Learning Supported
Natural Language Processing Supported
Payment Integration Supported
Prediction Not Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Sentiment Analysis Supported
Social Media Integration Supported

Conversational AI Features

Code-free Development Supported
Contextual Guidance Not Supported
For Developers Not Supported
Intent Recognition Not Supported
Multi-Languages Supported
Omni-Channel Supported
On-Screen Chats Supported
Pre-configured Bot Supported
Reusable Components Not Supported
Sentiment Analysis Supported
Speech Recognition Supported
Speech Synthesis Supported
Virtual Assistant Supported

Customer Engagement Features

Analytics Supported
Churn Management Supported
Communication Management Supported
Community Management Not Supported
Content Syndication Not Supported
Feedback Collection Supported
Gamification Not Supported
Live Chat Supported
Video Content Not Supported

Lead Generation Features

Contact Discovery Not Supported
Contact Import/Export Supported
Lead Capture Supported
Lead Database Integration Supported
Lead Nurturing Supported
Lead Scoring Supported
Lead Segmentation Supported
Pipeline Management Not Supported
Prospecting Tools Supported
Visitor Identification Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Not Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Integrations

ChatGPT Supported
Facebook Supported
Google Analytics Not Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Instagram Supported
Microsoft Teams Supported
Pabbly Connect Supported
Salesforce Agentforce Service Not Supported
Shopify Supported
Telegram Supported
WhatsApp Supported

Integrations

ChatGPT Not Supported
Facebook Not Supported
Google Analytics Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Instagram Not Supported
Microsoft Teams Not Supported
Pabbly Connect Not Supported
Salesforce Agentforce Service Supported
Shopify Not Supported
Telegram Not Supported
WhatsApp Not Supported
Claim BotPenguin and update features and information
Claim BotPenguin and update features and information
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Claim Talkative and update features and information