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About

Business relationships are based on the expectation of value between suppliers, buyers, and other stakeholders. One-to-one relationships expand to ecosystems as the efforts from many businesses are required to innovate across a value chain. Businesses are constantly looking to create new value. Innovation requires working collaboratively with many other businesses and aligning these relationships on the outcomes each company is contributing to creating value. The challenge is that current enterprise software is focused on the internal workflows of a single company. These disconnected, siloed systems get in the way of creating the alignment needed across many stakeholders to create value. By collaborating in a persistent digital space, companies are able to maintain continuous alignment with other businesses in their ecosystem—customers, vendors, and other stakeholders—to manage the expected value from these relationships.

About

Elevio is a knowledge platform that helps companies capture, deliver, measure and evolve their product knowledge. We help growing teams reduce their support loads and enterprise teams better manage their knowledge requirements. Deliver contextual answers to customers or give your support agents the right info as they need it. Reduce support loads, increase customer success and create custom knowledge experiences for your product. Is your team utilising Knowledge Centred Service (KCS)? With Hub, your whole team can collaborate to make sure your docs are up to date, accurate, and as detailed as they need to be. Based on user feedback and data analysis, it's the backbone of continuous user education.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies looking for a platform to increase their customer relationships

Audience

Software, B2B, SaaS. Support teams small to enterprise. Product teams. Content Creators.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$99.00
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.9 / 5
ease 5.0 / 5
features 4.7 / 5
design 4.7 / 5
support 5.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

MetaCX
Founded: 2018
United States
www.bolstra.com

Company Information

elevio
Founded: 2015
Australia
elev.io

Alternatives

Alternatives

Hippo

Hippo

JungleWorks

Categories

Categories

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Success Features

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Success Features

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Content Management Features

Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Review Management Features

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Integrations

Dixa
Drift
Freshchat
Freshdesk
Freshpaint
Groove
Help Scout
Intercom
Klaus
MagicBox
Maven AGI
Motileo
Olark
Salesforce
Slack
SnapEngage
Statuspage
Teamwork Desk
UserVoice
Zapier

Integrations

Dixa
Drift
Freshchat
Freshdesk
Freshpaint
Groove
Help Scout
Intercom
Klaus
MagicBox
Maven AGI
Motileo
Olark
Salesforce
Slack
SnapEngage
Statuspage
Teamwork Desk
UserVoice
Zapier
Claim MetaCX and update features and information
Claim MetaCX and update features and information
Claim elevio and update features and information
Claim elevio and update features and information