BlueMail

BlueMail

Blix
2.6 out of 5 stars
Helpwise

Helpwise

5.0 out of 5 stars
BlueMail Helpwise

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BlueMail:

About

BlueMail by Blix a free, beautifully designed, universal email app, capable of managing an unlimited number of mail accounts from various providers, allowing for smart push notifications and group emailing while enabling personalization across multiple email accounts. The BlueMail app connects directly to your mail server and is the perfect replacement for your stock email app. With a wide range of visual and technical customizations, swipe actions and menus, action bars and buttons, colors and themes – BlueMail delivers powerful capabilities for your Team. Whether you go Pink or Blue. Go BlueMail. Available on Windows, Mac, Linux, Android, iOS, and Amazon. With the people-centric mailbox, you can focus your attention on emails from only people at the flip of a switch by using People Mode. BlueMail’s navigation picker helps you access any account: IMAP, Exchange or POP3 in a breeze. Each account can be identified by a service provider avatar.
Helpwise:

About

Shared Inbox for your Team Email, SMS & WhatsApp accounts. Sharing email account login among team members is not scalable. Helpwise is an easy to use shared inbox for your team email accounts like help@, sales@, jobs@ etc. As business grows, it becomes a struggle to manage customer, sales or internal emails (billing, hiring) across the company. And, then we make a blunder by sharing email logins among team members. We understand the chaos that it creates because we have been through the same pain during our previous gigs & businesses. So, this is exactly why we built Helpwise - the shared inbox that really works! We all love Gmail, Outlook & other awesome email clients. So, we have made sure that Helpwise feels as easy as these common email services. Basically, you won't miss them here. Every team member will get own separate login to access same email address. So, no more password sharing. Better security with higher productivity!
BlueMail:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
Helpwise:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
BlueMail:

Audience

Anyone who wants a better email client experience as an alternative to Outlook or Apple Mail
Helpwise:

Audience

Teams that want a shared inbox solution for email, SMS, and WhatsApp
BlueMail:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
Helpwise:

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported
BlueMail:

API

Offers API Not Supported
Helpwise:

API

Offers API Not Supported
BlueMail:

Screenshots and Videos

Helpwise:

Screenshots and Videos

BlueMail:

Pricing

$5.99 per user per month
Free Version Supported
Free Trial Not Supported
Helpwise:

Pricing

No information available.
Free Version Not Supported
Free Trial Supported
BlueMail:

Reviews/Ratings

Overall 2.6 / 5
ease 3.2 / 5
features 3.2 / 5
design 2.4 / 5
support 3.0 / 5
Helpwise:

Reviews/Ratings

Overall 5.0 / 5
ease 4.5 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
BlueMail:

Pros & Cons from Real Users

Pros

  • It sometimes works well.
  • With the snap package its impossible to attach any files as all you see is small square boxes, no names at all. I have contacted support a couple of times and they were no help at all. The program is also extremely slow at everything, will be trying a different email client from now on.
  • It was ok, it worked well enough in general.
  • I've tried a lot of email apps and this is far and away my favorite. That's why our whole team switched to BlueMail from outlook. 1. Very clean interface across all phones and computers 2. Includes calendar and zero inbox with a kanban board! 3. The new GEM AI feature is superb, especially for replying, it's just amazing! 4. Very logical Settings menu. 5. Easy to preview and delete emails including the clusters which is perfect. 6, Configured to download and sync emails for offline viewing for 2 weeks by default but can be changed. 7. Use volume control buttons to move forwards and backwards through emails (or disable this feature). Many customizable features. 8. Automatic dark mode according to my device mode
  • It is easy to install and setup. It is also fairly easy to setup folders and sub folders to organize your mail. It is also free.

Cons

  • They have a habit of issuing "updates" that make the software completely unusable. The latest adventure: Following an update last week, every time you try to open an email, a completely random different email pops up instead of the one you selected. The good: They instantly responded to email, acknowledged the issue, and said they were prioritizing a fix. The bad: They've aggressively made it impossible to roll back to the last version, so until they get around to that fix, email is essentially unusable.
  • Inability to attach any files all I can see is squares. its a common issue with snap programs.
  • Message window does not open in it's own window like you would expect. This is a single window product so using with multiple monitors is not an option. That was how it worked when I tried it, maybe they've changed that, I did complain about it to them.
  • The only thing I'm lacking at the moment is the ability to sort the inbox by reverse order. I know not many users use it, but I find it useful sometimes. However, with the BlueMail clusters, I am able to use a similar workflow.
  • I have found a few things that could be improved. If I leave my computer running over night and BlueMail open the next day the whole computer is pretty much brought to a stand still. A reboot is needed to solve the speed problem. It does not have its own spelling checker. Some functions are extremely slow, such as moving an email from inbox to a specific folder. Trying to get your pointer on the small sidebar to move your folders up and down is VERY difficult.
Helpwise:

Pros & Cons from Real Users

Pros

  • Easy way to manage multiple inboxes for a team in one dashboard. Can assign messages to each other as well.
  • Love how easy it is to add inboxes for an entire team to manage and collaborate within. Streamlines support.

Cons

  • There are not any cons that I can think of for now.
  • It's a little tricky to set up and UI/ux could be updated to simplify.
BlueMail:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
Helpwise:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
BlueMail:

Company Information

Blix
United States
www.bluemail.me/
Helpwise:

Company Information

Helpwise
Founded: 2019
United States
helpwise.io
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BlueMail:

Categories

Email Clients Supported
Email Management Supported
Helpwise:

Categories

Email Clients Supported
Email Management Supported
Help Desk Supported
Helpwise:

Email Management Features

Data Recovery Not Supported
Email Archiving Supported
Email Deletion Not Supported
Email Discovery Not Supported
Email Monitoring Supported
Email Recall Not Supported
Queue Manager Not Supported
Response Management Supported
Routing Supported
Shared Inboxes Supported
Signature Management Supported
Spam Blocker Supported
Whitelisting / Blacklisting Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Supported
Customizable Branding Supported
Document Storage Not Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Not Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Not Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Not Supported
Ticket Management Supported
BlueMail:

Integrations

Gmail Supported
Copper Not Supported
Dialpad Support Not Supported
Dropbox Not Supported
HubSpot CRM Not Supported
HubSpot Marketing Hub Not Supported
Integrately Not Supported
JustCall Not Supported
KonnectzIT Not Supported
Microsoft Exchange Supported
Pabbly Connect Not Supported
Pipedrive Not Supported
Retail Express Supported
Salesflare Not Supported
Shopify Not Supported
Stackreaction Not Supported
Stripe Not Supported
WhatsApp Not Supported
Zendesk Sell Not Supported
Zoho CRM Not Supported
Helpwise:

Integrations

Gmail Supported
Copper Supported
Dialpad Support Supported
Dropbox Supported
HubSpot CRM Supported
HubSpot Marketing Hub Supported
Integrately Supported
JustCall Supported
KonnectzIT Supported
Microsoft Exchange Not Supported
Pabbly Connect Supported
Pipedrive Supported
Retail Express Not Supported
Salesflare Supported
Shopify Supported
Stackreaction Supported
Stripe Supported
WhatsApp Supported
Zendesk Sell Supported
Zoho CRM Supported
BlueMail:
Claim BlueMail and update features and information
Claim BlueMail and update features and information
Helpwise:
Claim Helpwise and update features and information
Claim Helpwise and update features and information