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About

The most intuitive practice management and client-centric EHR software for mental health and substance abuse treatment professionals, BirchNotes is built to help you grow and manage your practice with ease. An EHR is designed with a behavioral health therapist in mind. Features and tools chosen and tailored for both substance abuse and mental health professionals. Your EHR, billing, insurance, scheduling, and telehealth are all in one integrated solution. No need for multiple log-ins, systems, or additional tools! No matter your practice setting or size, BirchNotes offers the flexibility and scalability to meet your needs. Our workflows are insights are configured to best suit your practice. Easily manage your practice with our smart workflows, automation, and customizable settings to help save you time and focus more on what matters to you. A better solution for better outcomes. Group, telehealth, and recurring appointments are fully supported, plus customizable calendar views.

About

Headway handles all the admin work, so you can focus on your clients. Get access to Headway’s enhanced reimbursement rates. Get paid automatically twice per month. No more rejected claims or delayed payments. Headway is paid by insurance companies, so it’s free for you to use. Speak with one of our practice consultants to see if your practice is a good fit for Headway. Complete an online form to give us the basic information we need to get you up and running. Within 4-8 weeks, you can officially use Headway to see clients and offload your billing and admin work. Thousands of therapists and psychiatrists already use Headway for their practice. If you’re interested in joining, fill out the contact form and one of our practice consultants will reach out within 24 hours.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Mental health and substance abuse treatment professionals seeking a solution to manage their practice and improve their services

Audience

Anyone searching for a mental healthcare system

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 1.0 / 5
ease 1.3 / 5
features 1.6 / 5
design 1.6 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • Nothing - there is no support. It is bots or condescending people who say, “we are sorry you are frustrated…”
  • I can't really say anything good based on my last experience and I'm not going to use it again. Things need to change with this website! Headway does not care about their customers and no compassion!
  • Good therapist that I'm working with. It's the only pro.
  • - Able to search for provider based on what I need - Easy to use filter - Specialty providers offered
  • Pays every 2 weeks. They will get you credentialed with different companies. You are able to verify benefits easily through the portal, but they could be wrong.

Cons

  • Absolutely horrible! Headway sent me an email stating that they owed me $600 for overpayments that they took out of my account over two years ago! They’re only just finding this now and will refund the money in three days. Weeks go by and I get no refund. I tried contacting them through their website, but you repeatedly have to go through a bot which gives you an answer that has nothing to do with the question you asked. After finally finding a human being, I repeatedly get emails with the condescending, “we are so sorry you are frustrated…“ They insist the only way they can refund my money is back to the original payment source, which is an HSA that was closed over 18 months ago. I was then told that it was my problem and the only way I would get my money back is if I went back to the closed HSA and demanded they write me a check. I have been going on and on with this for months and they very clearly do not care.
  • My therapist ghosted me, you get charged $75 if you miss a therapy session or even if you're a few minutes late and then if you look at your calendar to look at when you want to make an appointment you get cut off. Also Headway is very slow to respond and it should have been a red flag when I just now realized that they didn't even have a phone number.
  • It's been 4 months and they have not submitted any of my claims. They have given me 3 reasons why and none of them make any sense. I have met my deductible but they don't know this since they haven't submitted claims. I had to submit my own claims and I'm waiting for them to be processed. I'm not paying them extra and they are threatening to cut me off from therapy even though I've over paid already and they aren't submitting claims. This is a TERRIBLE company to work with. There's no communication. You can't talk to anyone on the phone to resolve anything even though they can't give a straight answer as to what's wrong. RUN from this company
  • - Unprofessional providers - No customer service number/human to chat with - No response from providers - Promises a service that it doesn't deliver - No reviews or ratings on provider page
  • There is no phone number! What reliable company does not have a phone number. I am a provider with Headway. I do accept clients that Headway sends me, but I WOULD NEVER subject my clients to the dysfunction at Headway. When a provider has a problem, the provider sends an email in to a generic email at Headway. The provider could possibly expect to get a response in a couple of weeks, but it doesn't go anywhere. They ask you to explain the problem over and over again. Even clients that have come to me from Headway have begun to express disdain/distrust towards them because of their billing errors. I would stay away from them. There are definitely more reliable sites out there.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

BirchNotes
United States
www.birchnotes.com

Company Information

Headway
Founded: 2017
United States
headway.co/for-providers/accepting-insurance

Alternatives

Alternatives

AccuMed EHR

AccuMed EHR

Accumedic Computer Systems
Synergy

Synergy

Total Synergy
Digitate ignio

Digitate ignio

Digitate

Categories

Categories

Mental Health Features

Appointment Reminders
Appointment Scheduling
Assessment & Treatment Plans
Billing & Invoicing
Claims Management
E-Prescribing
EDI
EMR / EHR
HIPAA Compliant
Inpatient / Residential
Multi-Provider Practice
Patient Portal
Personnel Management
Progress Notes
Single Provider Practice

Claims Processing Features

Adjustor Management
Case Management
Claim Resolution Tracking
Co-Pay & Deductible Tracking
Compliance Management
Customer Management
Electronic Claims
Forms Management
Paper-Based Claims
Payor Management
Policy Administration

Electronic Medical Records (EMR) Features

Appointment Management
Charting
Compliance Tracking
E-Prescribing
E/M Coding
Handwriting Recognition
HIPAA Compliant
Integrated Telehealth
Meaningful Use Certified
MIPS Certified
ONC-ATCB Certified
Patient Portal
Self Service Portal
Voice Recognition

Medical Practice Management Features

Claims Management
E-Prescribing
EMR / EHR
HIPAA Compliant
Insurance Eligibility Verification
Inventory Management
Multi-Office
Multi-Physician
Patient Billing
Patient Portal
Patient Records
Patient Registration
Patient Scheduling
Physician Scheduling

Telemedicine Features

Appointment Reminders
Appointment Scheduling
Chat / Messaging
E-Prescribing
For Medical Purposes
HIPAA Compliant
Multi-Provider Practice
Online Forms
Patient Queue Management
Practice Management
Remote Treatment Plans
Teleradiology
Video Conferencing

Integrations

AccessOwl
Clinically AI

Integrations

AccessOwl
Clinically AI
Claim BirchNotes and update features and information
Claim BirchNotes and update features and information
Claim Headway and update features and information
Claim Headway and update features and information