BillMaster

BillMaster

Data West
Bynry SMART360

Bynry SMART360

Bynry INC
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About

Custom rates, seasonal rates, variable tax charges, pro-ration formulas – no matter how complex your billing rate structure is, BillMaster can handle it! Email invoices to those utility customers who request it. Statements may also be posted on a secure, integrated Website where customers can view their current and prior bills, make payments and request various services from your customer service staff, including recurring ACH and credit card payments. Design your billing statements and invoices to look exactly the way you want with a variety of options for usage graphs, charts and notes. Streamline your operation and reduce overhead with BillMaster’s seamlessly integrated solution for outsourced printing, preparation and mailing of statements, newsletters and other forms. WebShare is Data West’s simple but powerful solution to online Bill Presentment and Payment.

About

SMART360 by Bynry is a cloud platform for North American water, electric and gas utilities of up to 40,000 accounts. It replaces the separate legacy systems many utilities still run with one platform on one database: customer accounts, billing, payments, meter data, work orders, assets, a customer portal and reporting. SMART360 ships with 25+ pre-built integrations covering payments, smart meters, GIS and accounting systems. It goes live in 20 to 24 weeks and runs on AWS with a 99.9% uptime commitment and SOC 2 Type II controls. Pricing is per meter, with unlimited users. Results from live customers: Ottumwa Water Works in Iowa (11,000 accounts) cut operating costs by 47% and billing errors by 92%. Island Water Authority (35,000 accounts) recovered $3.2M in revenue and reached 99% billing accuracy.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Utility billing software for businesses

Audience

North American water, electric and gas utilities of up to 40,000 accounts, including municipal utilities, cooperatives, investor-owned utilities, water districts and service corporations.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

We have 3 package:
1. Smart Billing
2. Smart Workforce
3.Smart Utility
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • The help me with my company utilities I really appreciate there efforts in bill management and utilities
  • Bynry provides an all-in-one utility management system with excellent features like automated meter reading, billing, and real-time customer communication. The mobile-friendly interface is a huge plus, allowing field teams to work efficiently on the go. Integration with third-party tools is seamless, making it easier to scale operations.
  • This is an amazing technology that brings efficiency to small and medium size utility operations. These systems need this critical technology the most since they are minimally staffed and do not have the capability to deploy higher cost, complex solutions.
  • SMART360's cloud-based, multi-tenant, and multi-utility architecture supports efficient management of multiple utilities on a single platform. The platform is highly user-friendly, enabling seamless adoption across diverse user groups. Exceptional compatibility with both manual and smart meters, with a meter reading app capable of processing 5000 readings in under two minutes. Integration with multiple OEM smart meters ensures seamless operations. Digital service orders with tracking enhance issue resolution efficiency, while the consumer mobile app provides easy access to bill payments and complaint tracking.

Cons

  • There is nothing I could think about them they are very compliant
  • Some advanced reporting features could be improved for better customization. Additionally, occasional minor lags in the dashboard experience can be noticed when dealing with high data loads.
  • It would be helpful to have more adoption so that the utilities can help each other and the company can expand the current capabilities of the technology.
  • The integration with multiple OEM smart meters is impressive, but expanding the range of compatible devices could increase the platform’s versatility for even more diverse utilities.

Training

Documentation Not Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Data West
Founded: 1975
United States
www.dwcorp.com

Company Information

Bynry INC
Founded: 2022
United States
www.bynry.com

Alternatives

IMS Utility Billing

IMS Utility Billing

Information Management Services

Alternatives

CUBIC

CUBIC

FREY Municipal Software
Diamond Billing Engine

Diamond Billing Engine

Diamond Concepts and Consulting
IMS Utility Billing

IMS Utility Billing

Information Management Services

Categories

Categories

Utility Billing Features

Account Management Supported
ACH Payment Processing Supported
Billing & Invoicing Supported
Cable Not Supported
Collections Management Supported
Customer Management Supported
Electricity Not Supported
Meter Management Supported
Metered Billing Supported
Move In / Move Out Not Supported
Natural Gas Not Supported
Non-Metered Billing Supported
Online Payment Processing Supported
Penalty / Cut-Off Processing Supported
Rate Management Supported
Service Call Management Not Supported
Trash Not Supported
Water Supported
Work Order Management Supported

Utility Billing Features

Account Management Supported
ACH Payment Processing Supported
Billing & Invoicing Supported
Cable Not Supported
Collections Management Supported
Customer Management Supported
Electricity Supported
Meter Management Supported
Metered Billing Supported
Move In / Move Out Supported
Natural Gas Supported
Non-Metered Billing Supported
Online Payment Processing Supported
Penalty / Cut-Off Processing Supported
Rate Management Supported
Service Call Management Supported
Trash Supported
Water Supported
Work Order Management Supported

Utility Management Systems Features

Billing & Invoicing Supported
Cable Not Supported
Customer Management Supported
Demand Planning Not Supported
Electricity Supported
Natural Gas Supported
Plant Management Supported
Service Call Management Supported
Trash Supported
Water Supported
Work Order Management Supported
Workforce Management Supported

Integrations

Amazon Web Services (AWS) Not Supported
ArcGIS Not Supported
Paymentus Not Supported
Stripe Not Supported

Integrations

Amazon Web Services (AWS) Supported
ArcGIS Supported
Paymentus Supported
Stripe Supported
Claim BillMaster and update features and information
Claim BillMaster and update features and information
Claim Bynry SMART360 and update features and information
Claim Bynry SMART360 and update features and information