BIGContacts

BIGContacts

ProProfs
+
+

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About

BIGContacts by ProProfs is an industry-leading CRM software that goes above and beyond to suffice your business needs. BIGContacts helps you capture more leads, convert more opportunities and retain more customers. It offers a wide range of features, such as contact management, email marketing, task management, calendar integration, and reporting. BIGContacts is a highly acclaimed tool in the marketplace due to its ease of use, robust functionality, and exceptional customer service. Its comprehensive features and affordable pricing make it a sought-after choice for businesses of all sizes. We're unlocking the potential of every small business with an affordable and easy-to-use solution. Plans starting at only $5 per user - per month!

About

We offer a single solution for sales, marketing, and customer service teams, with a focus on the entire customer experience. Our mission is to provide equal opportunities for growth for all types of businesses and help them achieve greater output. Leverage growth marketing and scale your business with Growth Hacking. Convert your prospects into potential customers with Email & SMS Marketing. Never miss a potential lead by capturing them with customizable Pop-ups & Forms. Drive leads to a successful close with our Kanban-style boards in the Sales Pipeline. Coordinate and manage all your customer interactions in the Contact Management. Identify qualified leads and increase sales effectiveness with Lead Scoring. Stay in sync with your customers and staff through Team Inbox. Connect with your customers in continuous omnichannel with Messenger. Educate both your customers and staff with Knowledge Base.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Audience

Built exclusively for small businesses

Audience

Companies of all sizes seeking a tool to manage sales, marketing, and customer service

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Free
Forever free plan for startups with 100 contacts. Paid starts at $9.99/user/month with a 15-day free trial.
Free Version Supported
Free Trial Supported

Pricing

$20/month
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.5 / 5
design 5.0 / 5
support 4.5 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • BIGContacts has completely changed how I manage my contacts. Having all the details—names, emails, and past interactions—in one place makes it easy to stay organized and pick up conversations seamlessly, even after a long time. The custom fields feature is quite helpful for tracking specific information. The email marketing tools are also excellent. Automating campaigns saved me so much time, and the ability to personalize emails and segment contacts for targeted messages really boosted engagement.
  • BIGContacts CRM has taken our email marketing and workflow automation to new heights, making our business operations more streamlined and efficient. We can segment our contacts based on various criteria, ensuring that our messages reach the right audience at the right time. Additionally, we can assign follow-up tasks, send automated reminders, and triggering specific actions based on customer behavior.

Cons

  • It would be great if BIGContacts offered a downloadable or on-premise version for businesses that prefer offline access or have specific security needs. However, the cloud-based setup works well for flexibility and convenience, so it’s not a major drawback.
  • We would like to see more advanced search and filtering options in the upcoming versions of the application.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

ProProfs
Founded: 2006
United States
www.bigcontacts.com

Company Information

erxes
Founded: 2017
United States
erxes.io

Alternatives

Alternatives

HubSpot CRM

HubSpot CRM

HubSpot
ProProfs Polls

ProProfs Polls

ProProfs

Categories

Contact Management Supported
CRM Supported

Categories

Contact Management Supported
CRM Supported
Customer Service Supported
Sales Intelligence Supported

CRM Features

Calendar/Reminder System Supported
Call Logging Not Supported
Document Storage Not Supported
Email Marketing Supported
Internal Chat Integration Not Supported
Lead Scoring Not Supported
Marketing Automation Integration Supported
Mobile Access Not Supported
Quotes / Proposals Not Supported
Segmentation Not Supported
Social Media Integration Not Supported
Task Management Supported
Territory Management Not Supported

Contact Management Features

Activity Management Supported
Appointment Management Supported
Contact Database Supported
Contact History Supported
Contact Import/Export Supported
Customer Pipeline Supported
Email Marketing Supported
Group Management Supported
Interaction Tracking Supported
Lead Management Supported
Prospecting Tools Supported
Sales Pipeline Management Supported
Search / Filter Supported
Segmentation Supported
Shared Contacts Supported
Social Media Integration Not Supported

CRM Features

Calendar/Reminder System Not Supported
Call Logging Supported
Document Storage Not Supported
Email Marketing Supported
Internal Chat Integration Supported
Lead Scoring Not Supported
Marketing Automation Integration Not Supported
Mobile Access Not Supported
Quotes / Proposals Not Supported
Segmentation Supported
Social Media Integration Supported
Task Management Supported
Territory Management Not Supported

Contact Management Features

Activity Management Supported
Appointment Management Not Supported
Contact Database Supported
Contact History Supported
Contact Import/Export Supported
Customer Pipeline Supported
Email Marketing Not Supported
Group Management Not Supported
Interaction Tracking Supported
Lead Management Supported
Prospecting Tools Not Supported
Sales Pipeline Management Supported
Search / Filter Not Supported
Segmentation Supported
Shared Contacts Not Supported
Social Media Integration Not Supported

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Not Supported
Self Service Portal Not Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Marketing Automation Features

A/B Testing Not Supported
Analytics / ROI Tracking Not Supported
Artificial Intelligence Not Supported
Content / Blogging Platform Not Supported
Customizable CTAs Supported
Drip Campaigns Not Supported
Dynamic Content Not Supported
Landing Pages / Web Forms Supported
Lead Scoring Supported
Sales Intelligence Not Supported
Search Marketing Not Supported
Segmentation Supported
Social Marketing Not Supported
Website Visitor Tracking Supported

Sales Intelligence Features

CRM Integration Not Supported
Data Cleaning Not Supported
Data Enrichment Not Supported
Data Import/Export Supported
Data Mining Not Supported
Data Verification Not Supported
Email Integration Not Supported
Lead Scoring Not Supported
List Building Not Supported
Performance Management Not Supported
Pipeline Management Supported
Predictive Modeling/Analytics Not Supported
Prospecting Tools Not Supported
Reporting/Analytics Supported
Sales Forecasting Not Supported

Integrations

X (Twitter) Supported
ActiveCampaign Supported
Campaign Monitor Supported
Constant Contact Supported
Easyflow Not Supported
Facebook Not Supported
Google Calendar Supported
HubSpot Customer Platform Supported
HubSpot Marketing Hub Supported
Integrately Not Supported
LinkedIn Supported
Mailchimp Supported
Microsoft Outlook Supported
Skype Supported
Telegram Not Supported
Twilio Not Supported
Viber Not Supported
WeChat Not Supported
WhatsApp Not Supported
Zendesk Supported

Integrations

X (Twitter) Supported
ActiveCampaign Not Supported
Campaign Monitor Not Supported
Constant Contact Not Supported
Easyflow Supported
Facebook Supported
Google Calendar Not Supported
HubSpot Customer Platform Not Supported
HubSpot Marketing Hub Not Supported
Integrately Supported
LinkedIn Not Supported
Mailchimp Not Supported
Microsoft Outlook Not Supported
Skype Not Supported
Telegram Supported
Twilio Supported
Viber Supported
WeChat Supported
WhatsApp Supported
Zendesk Not Supported
Claim BIGContacts and update features and information
Claim BIGContacts and update features and information
Claim erxes and update features and information
Claim erxes and update features and information