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About

BigChange is the complete Job Management Platform that’s helping field service businesses across the UK to win more work, take control of their operations and deliver winning customer experiences. Bringing customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management and business intelligence into one simple to use and easy to integrate platform, BigChange liberates you from inefficient paper-based processes and the complexity of multiple different technology systems that hold your business back. Loved by office and field teams alike, our customers are achieving industry-leading results and return on investment. The BigChange team is committed to customer success and no matter your sector or whether you have a mobile workforce of 10 or 100, we’re here to make a big difference to the way you work and to help your business grow stronger.

About

Are you a commercial contractor in the HVAC / Mechanical, Refrigeration, Electrical, or Plumbing industry? Get the #1 all-in-one Field Service Management Software for commercial MEP contractors. Streamline your dispatch, quoting/invoicing, service, projects, and reports. - All your metrics can be reported from one place - Monitor field tech success, identify trends, and make data-backed decisions - Attach photos, videos and PDFs easily to invoices and quotes. - From service to projects and everything in between Automate the flow of work orders and customer data, as well as invoices, from the office to the field and back again. Your office staff can see the status of each technician, their skill set, availability, and more with BuildOps. This makes planning, from emergency service to months ahead, as simple as "drag-and-drop". BuildOps boosts your revenue, maximizes profits, and improves communication between field and back-office.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Service Industry with field-based teams, including construction, maintenance and environmental businesses.

Audience

Commercial HVAC / Mechanical, Electrical, Plumbing, and Refrigeration contractors

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

£69.95 per user per month
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.4 / 5
ease 4.4 / 5
features 4.4 / 5
design 4.4 / 5
support 4.5 / 5

Reviews/Ratings

Overall 4.9 / 5
ease 4.3 / 5
features 4.8 / 5
design 4.6 / 5
support 4.8 / 5

Pros & Cons from Real Users

Pros

  • Nothing that other systems cant deliver despite the promises at the start by the salesman, typical pressure tactics to get you to sign up on that day should have raised alarm bells.
  • Tracking feature is fantastic. Allows you to monitor the teams location to in turn keep the client updated. The teams live speed and driving habits are also shown on the tracking feature. You can run a wide range of reports. Very friendly technicians who are always there to help.
  • Being able to manage the business flow from client lead to invoice within one system. - CRM - Plan Schedule Dispatch - Road Crew Support - Alerting
  • Very easy to change over to from our old time taking system to BigChange! Made all our jobs easier in the back office and also made my company more efficient.
  • The BigChange system is how we run the whole company. We send jobs, track jobs, track timing, engineers, send invoices, track finances etc. etc.

Cons

  • Big Change, BIG promises that they fail to deliver, no help with transition from an existing system and no help at all (unless you pay extra of course) with the bespoke elements of the system that they claim during the sales and onboarding process will be no problem to integrate. As soon as you sign up and the pro-forma and direct debits have been arranged you struggle to hear from anyone. This system has cost my company a fortune and we are going back to our original system as its was far more user friendly and efficient, I will ask all of my staff members to provide an honest non -biased review of Big Change where it relates to their particular user experiences in their various roles, this has been a Big Mistake for a VERY EXPENSIVE system that fails to deliver.
  • I have not come across anything that I don't like.
  • Improvement can be made within the stock movements.
  • I wish we had this system in earlier knowing now how much it would benefit our company.
  • The ergonomics of the system can be improved slightly, but this is the only thing I can see wrong with it.

Pros & Cons from Real Users

Pros

  • We are grateful to BuildOps for revolutionizing the way we handle dispatch and scheduling of our teams. Their technology has propelled us forward in leaps and bounds.
  • We are thoroughly satisfied with the value we have received from this platform. The offerings are great and the pricing is just right. The customer service team was especially helpful in getting us up and running. Really like mobile capabilities for our technicians in the field.
  • BuildOps provides great customer support to help customers run their business more efficiently. The platform offers a variety of functions to help streamline operations and increase productivity.
  • I’ve used other construction management software in the past, but BuildOps has been the easiest to use by far. Their customer service team is always available to help with any issues you may have, which is great. It’s obvious that they really care about their clients and providing them with the best tools possible.
  • BuildOps has been an invaluable asset to my business, allowing me to present a professional image to my clients. As a one-man operation, I am always looking for effective and efficient ways to manage my workload. BuildOps has been integral in this, automating tasks that would have taken me much longer to complete. My customers appreciate the automated reminders and notifications, ensuring that all tasks are completed on time and that communication between us remains clear. Thanks to BuildOps, I have saved time and energy in running my business, and I'm immensely grateful for their support.

Cons

  • Allow for an additional two weeks in the crew training planning timeline.
  • This product provides excellent MEP functionality, although it may be a bit expensive for small companies in the field.
  • From time to time, all platforms require some form of adjustment and BuildOps is no different. With their suite of apps and integrations, the team at BuildOps provides customers with the best possible experience. Their customer support team is always available to help with any issue, no matter how small. They strive to ensure that all customers feel heard and appreciated.
  • It's too early to make a definitive statement, but in the few months that we've been using BuildOps, we've been really pleased.
  • I have a small business, and BuildOps has been perfect for my needs. It performs exactly as I require, i heard that larger businesses may not get the full range of features they're looking for.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

BigChange
Founded: 2013
United Kingdom
www.bigchange.com

Company Information

BuildOps
Founded: 2018
United States
buildops.com

Alternatives

Alternatives

ConnectFSM

ConnectFSM

CherryTree Technology

Categories

CMMS Supported
Garage Door Supported
Handyman Supported
HVAC Supported
Inspection Supported
Pest Control Supported
Plumbing Supported
Public Works Supported
Scheduling Supported
Service Dispatch Supported
Work Order Supported

Categories

Electrical Contractor Features

Billing & Invoicing Supported
Commercial / Industrial Supported
Contract Management Supported
Customer Database Supported
Electronic Signature Supported
Mobile Access Supported
Quotes / Estimates Supported
Scheduling Supported
Time Tracking Supported
Work Order Management Supported

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Supported
Inventory Management Supported
Mobile Access Supported
Payment Collection in the Field Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Supported

HVAC Features

Billing & Invoicing Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Supported
Job Management Supported
Maintenance Scheduling Supported
Mobile Access Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Plumbing Features

Billing & Invoicing Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Supported
Job Management Supported
Mobile Access Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Service Dispatch Features

Billing & Invoicing Supported
Call Center Management Supported
Contract Management Supported
Customer Database Supported
Inventory Control Supported
Job Management Supported
Job Tracking Supported
Mobile Access Supported
Routing Supported
Scheduling Supported
Self Service Portal Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Tradesman Job Management Features

Contract Management Supported
Customer Database Supported
Dispatch Management Supported
For Builders Supported
For Electricians Supported
For Field Service Businesses Supported
For HVAC Supported
For Plumbers Supported
For Roofers Supported
Invoicing Supported
Job Tracking Supported
Payments Supported
Quoting Supported
Reporting Supported
Scheduling Supported
Time Tracking Supported

Work Order Features

Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Supported
Job Management Supported
Preventive Maintenance Supported
Quotes / Estimates Supported
Recurring Appointments Supported
Routing Supported
Scheduling Supported
Task Management Supported

Building Maintenance Features

Asset Tracking Supported
Commercial Properties Supported
Customer Database Supported
Dispatch Management Supported
Inventory Management Supported
Job Costing Supported
Job Management Supported
Maintenance Scheduling Supported
Residential Properties Supported
Routing Supported
Scheduling Supported
Work Order Management Supported

CMMS Features

Asset Tracking Supported
Calibration Management Supported
Inventory Control Supported
Key & Lock Management Supported
Mobile Access Supported
Preventive Maintenance Supported
Purchasing Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Delivery Management Features

Customer Portal Supported
Dispatch Management Supported
Driver ETA Supported
Driver Management Supported
For Courier Services Supported
For Freight Supported
For Restaurants Supported
Order Tracking Supported
Routing Supported
Scheduling Supported
Signature Capture Supported
Surveys & Feedback Supported

Equipment Maintenance Features

Customer Database Supported
Dispatch Management Supported
Equipment Tracking Supported
Inventory Control Supported
Job Management Supported
Maintenance Scheduling Supported
Warranty Tracking Supported
Work Order Management Supported

Facility Management Features

Asset Management Not Supported
Commercial Properties Supported
Equipment Management Supported
Facility Scheduling Not Supported
Incident Management Supported
Inspection Management Supported
Inventory Control Supported
Maintenance Tracking Not Supported
Preventive Maintenance Supported
Residential Properties Supported
Room Scheduling Not Supported
Schools Not Supported
Space Planning Not Supported
Vendor Management Supported
Visitor Management Not Supported
Work Order Management Supported

Garage Door Features

Billing & Invoicing Supported
Contract Management Supported
Customer Management Supported
Dispatch Management Supported
Equipment Tracking Supported
Inventory Management Supported
Job Costing Supported
Scheduling Supported
Warranty Tracking Supported

Handyman Features

Billing & Invoicing Supported
Dispatch Management Supported
Electronic Signature Supported
Inventory Management Supported
Mobile Payments Supported
Payment Processing Supported
Quotes / Estimates Supported
Time Tracking Supported
Work Order Management Supported

Inspection Features

Appointment Management Supported
Customer Database Supported
Dispatch Management Supported
Equipment Tracking Supported
Photos In Reports Supported
Print on Site Supported
Report Templates Supported
Speech Recognition Not Supported
Subcontractor Management Supported

Maintenance Management Features

Asset Tracking Supported
Billing & Invoicing Supported
Calibration Management Supported
Dispatch Management Supported
Inventory Control Supported
Inventory Management Not Supported
Key & Lock Management Supported
Mobile Access Supported
Planning Calendar Supported
Predictive Maintenance Supported
Preventive Maintenance Supported
Purchasing Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Pest Control Features

Billing & Invoicing Supported
Customer Service History Supported
Dispatch Management Supported
Fleet Management Supported
Inventory Control Supported
Mobile Access Supported
Pest Activity Tracking Supported
Pesticide Usage Tracking Supported
Property Layouts Supported
Quotes / Estimates Supported
Scheduling Supported

Preventive Maintenance Features

Condition Monitoring Supported
Inspection Management Supported
Maintenance Scheduling Supported
Mobile Access Supported
Predictive Maintenance Supported
Purchasing Supported
Reminders Supported
To-Do List Supported
Vendor Management Supported
Work Order Management Supported

Public Works Features

Billing & Invoicing Supported
Compliance Management Supported
Contract Management Supported
Customer Database Supported
Document Management Supported
Equipment Maintenance Supported
Fixed Asset Management Not Supported
Job Costing Supported
Project Management Supported
Service Request Management Supported
Work Order Management Supported

Scheduling Features

Alerts/Notifications Supported
Appointment Scheduling Supported
Automated Scheduling Supported
Calendar Management Not Supported
Class Scheduling Not Supported
Employee Scheduling Supported
Facility Scheduling Not Supported
Group Scheduling Supported
Interview Scheduling Not Supported
Meeting Room Booking Not Supported
Multi-Location Supported
Online Scheduling Not Supported
Payment Processing Not Supported
Real-time Scheduling Supported
Reservations Not Supported
Resource Scheduling Supported
Room Booking Management Not Supported

Security System Installer Features

Billing & Invoicing Supported
Customer Management Supported
Document Imaging Supported
Inventory Management Supported
Job Costing Supported
Lead Management Supported
Quotes / Estimates Supported
Scheduling Supported
Work Order Management Supported

Workforce Management Features

Budgeting & Forecasting Supported
Contractor Management Supported
Employee Lifecycle Management Supported
Labor Projection Not Supported
Performance Appraisal Supported
Recruiting Management Not Supported
Scheduling Supported
Skills Tracking Supported
Time & Attendance Supported
Variable Workforce Supported

Electrical Contractor Features

Billing & Invoicing Supported
Commercial / Industrial Supported
Contract Management Supported
Customer Database Supported
Electronic Signature Supported
Mobile Access Supported
Quotes / Estimates Supported
Scheduling Supported
Time Tracking Supported
Work Order Management Supported

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Supported
Inventory Management Supported
Mobile Access Supported
Payment Collection in the Field Not Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Supported

HVAC Features

Billing & Invoicing Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Supported
Job Management Supported
Maintenance Scheduling Supported
Mobile Access Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Plumbing Features

Billing & Invoicing Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Supported
Job Management Supported
Mobile Access Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Tradesman Job Management Features

Contract Management Supported
Customer Database Supported
Dispatch Management Supported
For Builders Supported
For Electricians Supported
For Field Service Businesses Supported
For HVAC Supported
For Plumbers Supported
For Roofers Supported
Invoicing Supported
Job Tracking Supported
Payments Not Supported
Quoting Supported
Reporting Supported
Scheduling Supported
Time Tracking Supported

Work Order Features

Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Supported
Job Management Supported
Preventive Maintenance Supported
Quotes / Estimates Supported
Recurring Appointments Supported
Routing Not Supported
Scheduling Supported
Task Management Supported

Construction CRM Features

Client Tracking Supported
Contract Management Supported
Forecasting Supported
Project Management Supported
Quote Management Supported
Sales Management Supported
Scheduling Supported
Time Management Supported

Construction Management Features

Accounting Integration Supported
Budget Tracking/Job Costing Supported
Change Orders Supported
Commercial Supported
Contract Management Supported
Contractors Supported
CRM Supported
Equipment Tracking Supported
Estimating Supported
Incident Reporting Supported
Mobile Access Supported
Offline Access Supported
Residential Not Supported
RFI & Submittals Supported
Subcontractor Management Supported
Timesheets Supported

Construction Scheduling Features

Bid Management Supported
Change Orders Supported
Gantt Charts Not Supported
Job Scheduling Supported
Project Scheduling Supported
Rescheduling Supported
Staff Calendar Supported
Task Management Supported

Fixed Asset Management Features

Asset Budgeting Supported
Asset Lifecycle Management Supported
Audit Trail Supported
Barcoding / RFID Supported
Depreciation Management Supported
Disposal Management Supported
Document Management Supported
Inventory Tracking Supported
Tax Management Supported

Integrations

QuickBooks Online Supported
QuickBooks Online Advanced Supported
DataXchange Not Supported
Google Maps Supported
Microsoft Dynamics 365 Supported
Miter Not Supported
Pelles AI Not Supported
SAP Business One Supported
Sage Accounting Supported
Sage Intacct Not Supported
Viewpoint Spectrum Not Supported
Viewpoint Vista Not Supported
Xero Supported
hh2 Not Supported

Integrations

QuickBooks Online Supported
QuickBooks Online Advanced Supported
DataXchange Supported
Google Maps Not Supported
Microsoft Dynamics 365 Not Supported
Miter Supported
Pelles AI Supported
SAP Business One Not Supported
Sage Accounting Not Supported
Sage Intacct Supported
Viewpoint Spectrum Supported
Viewpoint Vista Supported
Xero Not Supported
hh2 Supported
Claim BigChange and update features and information
Claim BigChange and update features and information
Claim BuildOps and update features and information
Claim BuildOps and update features and information