Benchmark PM vs. Lobbie Comparison


Benchmark PM Benchmark Solutions	Lobbie	+	+
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About Benchmark PM enhances patient engagement from initial intake through final encounter with features such as patient onboarding, easy appointment scheduling, customizable reminders, robust reporting, and user-friendly dashboards. For billing, Benchmark PM simplifies filing, processing, and follow-up with integrated claims management, an integrated clearinghouse, electronic billing, insurance verification, and a versatile payment portal. Benchmark Solutions operates as healthcare practices’ one-stop management solution, comprising of Benchmark EHR software, Benchmark PM software, and Benchmark RCM services. Benchmark Solutions' offerings come together to form a comprehensive electronic toolset that can streamline daily internal operations and increase revenue earned all while improving the overall patient experience. Each piece of the Benchmark Solutions suite is modular so it can easily integrate with other technologies already in place.	About Lobbie is a modern, all-in-one healthcare SaaS platform that streamlines patient intake, scheduling, electronic health records, lab and prescription management, billing, and payments, aiming to simplify and modernize the administrative side of a clinic or medical practice. Lobbie replaces paper forms with mobile-optimized, HIPAA-compliant digital intake forms (over 2,000 ready-made templates, or custom-built if needed), which patients can fill out remotely before their visit, often on a smartphone, desktop, or tablet, with no need to create an account. It supports dynamic consent and e-signatures, pre-filled data and automation, and delivers high pre-visit completion rates (clients report up to ~91% of forms completed before arrival). Once intake is digital, Lobbie offers automated scheduling (self-scheduling for patients, staff scheduling for providers), reminders via email or SMS, telehealth support, and integrations with calendars or external systems.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience A variety of healthcare specialties and small to mid sized independent practices.	Audience Medical practices, clinics, and healthcare organizations in search of a tool to digitize administrative workflows
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 3.0 / 5 ease 3.0 / 5 features 3.0 / 5 design 5.0 / 5 support 3.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros We switched to Lobbie from another large, well-known EMR, and the difference has been night and day. The transition was incredibly smooth, and the Lobbie team made what could have been a difficult migration feel almost effortless. The platform itself is extremely intuitive and user-friendly, so our staff was able to get comfortable with it quickly without the learning curve we experienced with our previous EMR. We currently operate four clinic locations, and Lobbie has been fantastic from a multi-location management standpoint. Being able to easily see what is happening across our clinics, manage patients and operations, and access meaningful reporting in one platform has made our day-to-day significantly easier. The support is also exceptional. Their team is responsive, knowledgeable, and actually listens to feedback. It feels much more like having a technology partner than dealing with a massive EMR company where you are just another support ticket. As an owner/operator, I also love that Lobbie goes beyond traditional EMR functionality. The marketing and CRM capabilities, reporting, revenue visibility, and KPI dashboards have been a game changer. Having important operational and performance metrics readily available makes it much easier to understand how each location is performing and where we need to focus. None whatsoever and they are a sham. No contact by phone policy and no one should use them ever for any reason Cons Lobbie is continuing to grow and add new features, so there are occasionally tools or workflows that are still being expanded. That said, this has actually been a positive experience compared with other EMRs because their team is extremely receptive to feedback and moves quickly. When we have questions, requests, or ideas for improvements, we are able to communicate directly with a team that genuinely cares about making the platform better. ⭐ 1 out of 5 We run a multi-provider psychiatry and counseling practice, and choosing Lobbie has been one of our most frustrating vendor decisions. The software may look fine in a demo, but once you're a paying customer you learn the truth: Lobbie has a no-call policy, and support is essentially nonexistent. When something breaks in patient intake or scheduling, it isn't a minor inconvenience. Patients are standing at the front desk, forms aren't coming through, and staff are stuck. In that moment you need to reach a human being. With Lobbie you can't. There is no phone number to call and no one to escalate to. You're left submitting requests into a void and waiting, while your front desk scrambles and your patients wait with you. A healthcare software company that refuses to take phone calls from the healthcare providers who pay it is making a statement about how it values its customers. Lobbie markets itself as a platform that reduces front desk workload. In our experience it added to it, because every problem became ours to solve alone. Practices evaluating patient intake or scheduling software should ask one question before signing: "If this goes down during clinic hours, who do I call?" With Lobbie, the answer is no one. We would not recommend Lobbie to any practice that needs dependable support. — Eileen de Oliveira, Owner, Psych 4 U
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information Benchmark Solutions Founded: 1978 United States www.benchmarksystems.com	Company Information Lobbie Founded: 2020 United States www.lobbie.com
Alternatives Benchmark EHR Benchmark Solutions	Alternatives NextPatient
DrChrono	AdvancedMD
DoctorConnect Adtel International	Hello Patient
Sevocity EHR Sevocity	Zebra Doctor
Speedy Claims SpeedySoft View All	Tebra View All
Categories Ambulatory Supported Anesthesiology Supported Chiropractic Supported Dermatology Supported Medical Billing Supported Medical Coding Supported Medical Practice Management Supported Medical Scheduling Supported Occupational Therapy Supported Ophthalmology Supported Pathology Supported Patient Engagement Supported Patient Experience Supported Patient Intake Supported Patient Management Supported Patient Portal Supported Patient Scheduling Supported Pediatric Supported Physical Therapy Supported Plastic Surgery Supported Podiatry Supported Prior Authorization Supported Radiology Supported Revenue Cycle Management Supported Speech Therapy Supported	Categories Electronic Medical Records (EMR) Supported Patient Engagement Supported Patient Intake Supported Patient Scheduling Supported
Patient Engagement Features Appointment Scheduling Supported Care Planning Supported Collaboration Supported Messaging Supported Mobile Access Supported Patient Education Not Supported Patient Portal Supported Personal Health Record Supported Progress Tracking Supported Self Management Supported Patient Scheduling Features Analytics/Reporting Supported Approval Process Control Not Supported HIPAA Compliant Supported Mobile Access Supported Notifications/Alerts Supported Online Scheduling Supported Patient Communications Supported Patient Intake Supported Patient Portal Supported Patient Records Management Supported Payment Processing Supported Reminders Supported SMS Messaging Supported Show More Features Chiropractic Features Appointment Management Supported Billing & Invoicing Supported Claims Management Supported EHR Certified Not Supported Outcome Assessments Not Supported Patient Account Management Supported Patient Records Supported SOAP Notes Not Supported Dermatology Features Claims Management Supported EMR / EHR Not Supported HIPAA Compliant Supported Image Management Supported Inventory Management Not Supported Patient Portal Supported Progress Notes Not Supported Scheduling Supported Treatment Plans Not Supported Medical Billing Features Claims Processing Supported Claims Scrubbing Not Supported Code & Charge Entry Supported Compliance Tracking Supported Customizable Dashboard Supported Dunning Management Not Supported Invoice History Supported Patient Eligibility Checks Supported Practice Management Supported Quotes/Estimates Supported Remittance Advice Supported Medical Practice Management Features Claims Management Supported E-Prescribing Not Supported EMR / EHR Not Supported HIPAA Compliant Supported Insurance Eligibility Verification Supported Inventory Management Not Supported Multi-Office Supported Multi-Physician Supported Patient Billing Supported Patient Portal Supported Patient Records Supported Patient Registration Supported Patient Scheduling Supported Physician Scheduling Supported Medical Scheduling Features Appointment Management Supported Billing & Invoicing Supported Drag & Drop Supported Facility Scheduling Supported Multi-Location Supported No-Show Tracking Supported On Call Scheduling Not Supported Patient Records Supported Patient Scheduling Supported Physician Management Supported Recurring Appointments Supported Self Service Portal Supported Staff Scheduling Not Supported Occupational Therapy Features Assessment Management Not Supported Billing & Invoicing Supported Care Plan Management Not Supported Insurance Management Supported Patient Records Supported Patient Registration Supported Patient Scheduling Supported Practice Management Supported Progress Tracking Not Supported Patient Management Features Admissions Management Supported Bed Management Not Supported Discharge Management Supported Historical Reporting Supported Patient Flow Management Supported Patient Location Tracking Not Supported Patient Monitoring Supported Real Time Reporting Supported Waiting Time Tracking Supported Patient Portal Features Appointment Confirmations Supported Appointment Scheduling Supported Bill Payment Supported Care Plans Not Supported Care Summaries Supported EHR-Agnostic Supported Health Record Access Supported Intake Forms Supported Lab Results Supported Prescription Renewals Supported Secure Messaging Supported Video Consultations Supported Pediatric Features Admissions Management Supported Billing & Invoicing Supported Charge Capture Supported Clinical Notes Supported Code Processing Supported Custom Bundles Not Supported Electronic Health Record Not Supported HIPAA Compliant Supported Practice Management Supported Scheduling Supported SMS Messaging Supported Vaccine Management Not Supported Physical Therapy Features Activity Monitoring Not Supported Appointment Management Supported Assessments Not Supported Billing & Invoicing Supported Exercise Management Not Supported Insurance Management Supported Multi-Location Supported Patient Records Supported Practice Management Supported Progress Notes Not Supported Treatment Plans Not Supported Plastic Surgery Features Appointment Management Supported Before & After Pictures Not Supported Claims Management Supported Inventory Management Not Supported Patient Billing Supported Patient Flow Management Not Supported Patient Portal Supported Patient Records Management Supported Scheduling Supported Podiatry Features Appointment Management Supported Patient Records Supported Radiology Features Audit Trail Supported Billing & Invoicing Supported Claims Management Supported EDI Supported EMR HL7 Bridge Not Supported Image Fusion Not Supported PACS Integration Not Supported Patient Scheduling Supported Scanning Input Not Supported Teleradiology Not Supported Wait List Management Not Supported Revenue Cycle Management Features Accounts Receivable Supported Claims Management Supported Collections Management Supported EHR/EMR Integration Supported For Healthcare Supported ICD-10 Compliance Supported Insurance Verification Supported Medical Billing Supported Patient Portal Supported Patient Registration Supported Patient Scheduling Supported Payment Processing Supported Speech Therapy Features Assessment Management Not Supported Billing & Invoicing Supported Care Plan Management Not Supported Insurance Management Supported Patient Scheduling Supported Progress Tracking Not Supported SOAP Notes Not Supported
Integrations Access Legal Mediation Not Supported BRIO Not Supported Benchmark EHR Supported Dropbox Not Supported GoHighLevel Not Supported Google Cloud Platform Not Supported MX Merchant Not Supported Microsoft 365 Not Supported Priority Software Not Supported ScriptSure Not Supported Stripe Not Supported Show More Integrations View All 1 Integration	Integrations Access Legal Mediation Supported BRIO Supported Benchmark EHR Not Supported Dropbox Supported GoHighLevel Supported Google Cloud Platform Supported MX Merchant Supported Microsoft 365 Supported Priority Software Supported ScriptSure Supported Stripe Supported Show More Integrations View All 10 Integrations
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