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About

Customer health scores and other assessments are largely subjective or based on a few trivial data points. To be truly data-driven you need to utilize ALL your available data to find serious signals that can identify risk/opportunity and improve decision making. Identify trends, forecast customer lifetime value, predict churn and even identify next best actions to drive retention and revenue. Get access to our data science team along the way to help you improve and learn best practices. Keep track of why your customers are cancelling. See which customer segments are underperforming and which are improving. You can't retain all of your customers forever. But former customers are 45% more likely to reactivate than a new customer is to convert. You want data-driven decisions and processes but data science is hard. Customer health scores and other assessments are largely subjective or based on a few trivial data points.

About

CustomerSuccessBox is an AI-powered customer success software for B2B SaaS. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for a solution that could deliver ‘proactive’ customer success. CustomerSuccessBox’s vision is to use artificial intelligence (AI) and machine learning (ML) to automate customer onboarding, product usage analysis, and user communication. In doing so, it expects to lower the cost of delivering customer success services and extend the lifetime value of the end customer. And more importantly to remove the dependency on a full-time CS ops role to configure and calibrate the Customer Success platform. With CSI, CustomerSuccessBox recommends specific next best action for each account coaching CSMs to be more effective. CustomerSuccessBox processes millions of activities from 250,000 plus end users every week and the patent-pending technology is built to handle ~ 2,200 events/second to monitor

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies searching for a no-code AI solution for sales and retention

Audience

SaaS Software Businesses.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

Request Pricing detail on the website.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Bellwethr
Founded: 2017
United States
www.bellwethr.com

Company Information

CustomerSuccessBox
Founded: 2018
United States
customersuccessbox.com

Alternatives

Alternatives

Categories

Categories

Customer Success Features

Account Alerts Supported
Account Management Supported
Communication Management Supported
Customer Engagement Supported
Customer Lifecycle Management Supported
Health Score Supported
Onboarding Supported
Revenue Management Supported
Usage Tracking / Analytics Supported
Win / Loss Analysis Supported

Integrations

Chargebee Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Recurly Supported
Salesforce Supported
Amazon Web Services (AWS) Supported
GTM Buddy Not Supported
Google Cloud Platform Supported
Help Scout Not Supported
Intercom Not Supported
Jira Service Management Not Supported
LiveAgent Not Supported
Microsoft Dynamics 365 Supported
Mixpanel Not Supported
QuickBooks Online Not Supported
Recharge Supported
SendGrid Supported
Stripe Supported
Zoho CRM Not Supported
Zoho Desk Not Supported

Integrations

Chargebee Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Recurly Supported
Salesforce Supported
Amazon Web Services (AWS) Not Supported
GTM Buddy Supported
Google Cloud Platform Not Supported
Help Scout Supported
Intercom Supported
Jira Service Management Supported
LiveAgent Supported
Microsoft Dynamics 365 Not Supported
Mixpanel Supported
QuickBooks Online Supported
Recharge Not Supported
SendGrid Not Supported
Stripe Not Supported
Zoho CRM Supported
Zoho Desk Supported
Claim Bellwethr and update features and information
Claim Bellwethr and update features and information
Claim CustomerSuccessBox and update features and information
Claim CustomerSuccessBox and update features and information