FROGEDFROGED Technologies
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Related Products
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About
Baton brings software providers, their clients, and service partners into a communications portal where complex implementations are simplified. Proactively triage, report, and check project status in real time to get your products up and running faster than ever. Create individual implementation projects with highly customizable phases that fit your company’s implementation process. Set up milestones for automated status tracking and standardized project templates to scale your business faster. Leverage Baton’s business intelligence to ensure project tasks, interdependencies, and due date are logically established. Our consolidated view of all of your implementation projects provides new insights into your business. Create monitoring dashboards for your clients’ view as well as dashboards for your entire project base. Stay on top of your customer’s first real experience with your product.
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About
FROGED transforms the way companies connect with their customers by combining Human Touch + AI in one secure omnichannel platform.
We help businesses deliver smarter, faster, and more personalized interactions—always putting people at the center of technology. With full visibility, traceability, and control, FROGED empowers agents and managers with centralized data to drive efficiency, productivity, and new revenue opportunities.
Our solutions include:
1. Unified Omnichannel Inbox: All conversations, all channels, one place—without losing context or personalization.
2. Mass Campaigns & Conversational Marketing: Reach more customers with segmentation and hyper-personalization, turning one-to-many messages into meaningful one-to-one conversations.
3. AI Copilot, Agentic AI & AI Workflows: From summarizing interactions and automating Tier 1 support to creating custom workflows that integrate seamlessly with your tools.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Not Supported
Android
Supported
Chromebook
Not Supported
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Audience
Collaboration tool for companies wanting to manage software
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Audience
SaaS businesses and SaaS companies interested in a software solution to improve customer support, sales and cut costs.
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
$32.5 per month
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Company InformationBaton
Founded: 2019
United States
www.hellobaton.com/product
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Company InformationFROGED Technologies
Founded: 2019
Spain
froged.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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AB Testing Features
Audience Targeting
Supported
Campaign Segmentation
Supported
Funnel Analysis
Not Supported
Heatmaps
Not Supported
Landing Pages / Web Forms
Not Supported
Multivariate Testing
Not Supported
Split Testing
Not Supported
Statistical Relevance Analysis
Not Supported
Surveys
Not Supported
Test Scheduling
Not Supported
Visual Editor
Supported
Customer Experience Features
Action Management
Supported
Analytics
Supported
Customer Segmentation
Supported
Dashboard
Supported
Feedback Management
Supported
Knowledge Management
Supported
Multi-Channel Collection
Supported
Sentiment Analysis
Supported
Survey Management
Supported
Text Analysis
Supported
Trend Analysis
Not Supported
Customer Service Features
Alerts / Escalation
Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Supported
Knowledge Base
Supported
Live Chat
Supported
Performance Metrics
Supported
Queue Management
Supported
Self Service Portal
Supported
Social Media Integration
Not Supported
Surveys & Feedback
Supported
Virtual Assistant
Supported
Workflow Management
Not Supported
Customer Success Features
Account Alerts
Not Supported
Account Management
Not Supported
Communication Management
Not Supported
Customer Engagement
Supported
Customer Lifecycle Management
Supported
Health Score
Supported
Onboarding
Not Supported
Revenue Management
Not Supported
Usage Tracking / Analytics
Supported
Win / Loss Analysis
Not Supported
Live Chat Features
Canned Responses
Supported
Customizable Branding
Supported
Geo Targeting
Supported
Offline Form
Not Supported
Proactive Chat
Supported
Screen Sharing
Supported
Third Party Integration
Supported
Transfers / Routing
Supported
Website Visitor Tracking
Supported
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Integrations
Facebook Messenger
Not Supported
Google Hangouts
Not Supported
Google Sheets
Not Supported
KonnectzIT
Not Supported
Meltano
Supported
Microsoft Excel
Not Supported
Salesforce
Not Supported
Segment EDI Platform
Not Supported
Slack
Not Supported
Twilio
Not Supported
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Integrations
Facebook Messenger
Supported
Google Hangouts
Supported
Google Sheets
Supported
KonnectzIT
Supported
Meltano
Not Supported
Microsoft Excel
Supported
Salesforce
Supported
Segment EDI Platform
Supported
Slack
Supported
Twilio
Supported
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