About
Sales software that helps you close more on every call. Sell more, optimize your sales team, and grow your business with Balto. The first live call guidance software. Balto is the first real-time call guidance software. Powered by AI, Balto analyzes speech on both sides of the call and immediately delivers critical information to reps using Balto. Balto, tracks 100% of your calls. Tracking conversations means there’s always clear data on which reps say what they are supposed to, what questions or value propositions convert best, and how you can optimize. Included with Balto is an easy to use data studio that allows for deeper insights into call strategy. Reps making calls get automatic real-time call guidance, so they always know the best thing to say and can close more deals. Scale insights at the push of a button. Deliver excellent conversations every time. Prevent mistakes before they happen.
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About
CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. Unify communications across your entire organization with our phone, text, online form, and live chat tools. More than 100,000 users around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams.
Call tracking features include reliable dynamic number insertion (DNI) for session-level attribution, local, toll-free, and vanity tracking numbers, and omnichannel attribution across calls, texts, form fills, and chats.
Key contact center features include a browser-based softphone, smart routing options, SMS campaigns, automated call scoring, and smart dialer functionality.
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Not Supported
Cloud
Not Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Audience
Sales teams and businesses looking for a solution to improve their customer experience
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Audience
Mid-market B2B and B2C brands, plus agencies, consultancies, and performance marketers (lead resellers) serving industries relying on critical communication channels such as addiction treatment, law, healthcare, home services, multi-location franchises and enterprise-level call centers.
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Not Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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PricingPricing varies due to number of users. Contact us today to learn more about pricing.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
$79 per month
All plans include unlimited users at no extra cost, while Marketing Pro and Sales Engage plans also include sub-accounts perfect for agencies and multi-location businesses.
Discounts up to 20% off for annual agreements.
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Pros from Real UsersPros
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Company InformationBalto
Founded: 2017
United States
baltosoftware.com
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Company InformationCallTrackingMetrics
Founded: 2012
United States
www.calltrackingmetrics.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Call Center Features
Blended Call Center
Not Supported
Call Logging
Supported
Call Recording
Supported
Call Scripting
Supported
Campaign Management
Supported
Database
Not Supported
Escalation Management
Supported
Inbound Call Center
Supported
IVR / Voice Recognition
Not Supported
Manual Dialer
Not Supported
Outbound Call Center
Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Queue Management
Not Supported
Real-time Chat
Not Supported
Reporting/Analytics
Supported
Customer Service Features
Alerts / Escalation
Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Knowledge Base
Supported
Live Chat
Not Supported
Performance Metrics
Not Supported
Queue Management
Not Supported
Self Service Portal
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
Sales Coaching Features
Assessments
Supported
Audio / Video Conferencing
Not Supported
Built-In Course Authoring
Not Supported
Call Recording
Supported
Gamification
Supported
Goal Setting / Tracking
Supported
Learning Plans
Not Supported
Onboarding
Supported
Performance Metrics
Supported
Sales Enablement Features
Collaboration
Supported
Contact Management
Supported
Content Management
Supported
Document Management
Supported
Goals / Quota Management
Supported
Lead Management
Supported
Meeting Management
Supported
Performance Management
Supported
Presentation Management
Supported
Proposal Management
Supported
Territory Management
Supported
Training Management
Supported
Workforce Optimization (WFO) Features
eLearning
Supported
Interaction Analytics
Supported
Liability Recording
Supported
Performance Management
Supported
Quality Management
Supported
Real-time Guidance
Supported
Reporting
Supported
Speech Analytics
Supported
Surveying
Not Supported
Workforce Management
Supported
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Call Center Features
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Scripting
Supported
Campaign Management
Supported
Database
Not Supported
Escalation Management
Supported
Inbound Call Center
Supported
IVR / Voice Recognition
Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Queue Management
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Conversation Intelligence Features
Account Health Alerts
Not Supported
AI Insights
Supported
Call Analytics
Supported
Call Recording
Supported
Call Recording Cloud Storage
Supported
Call Snippets
Supported
Call Transcription
Supported
Call/Meeting Sharing
Not Supported
Sales Coaching
Supported
Topic Tags
Not Supported
Topic-Based Analytics
Not Supported
Video Conferencing Analytics
Not Supported
Win/Loss Analysis
Not Supported
Call Recording Features
Archiving
Supported
Call Sharing
Supported
Distributed Call Recording
Not Supported
Event Triggered Recording
Supported
File Transfer
Not Supported
Instant Retrieval
Not Supported
On-Demand Recording
Not Supported
Recording Bookmarking
Not Supported
Scheduled Recording
Not Supported
Screen Activity Recording
Not Supported
Video Call Recording
Not Supported
Call Tracking Features
Call Log
Supported
Call Recording
Supported
Call Routing
Supported
Caller Identification
Supported
Campaign Management
Supported
Conversion Tracking
Supported
CRM
Supported
IVR / Voice Recognition
Supported
Keyword Tracking
Supported
IVR Features
Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Routing
Supported
Multiple Scripts
Supported
Phone Key Input
Supported
Survey Management
Not Supported
Text to Speech
Supported
Voice Customization
Supported
Voice Mail
Supported
Marketing Attribution Features
Attribution Modeling
Not Supported
Audience Segmentation
Not Supported
Conversion Tracking
Supported
Cross-Channel Attribution
Supported
Customer Journey Mapping
Not Supported
Multi-Touch Attribution
Supported
Predictive Analytics
Not Supported
ROI Tracking
Supported
Softphone Features
Audio / Video Conferencing
Supported
Call Logging
Supported
Call Recording
Supported
Call Transfer
Supported
Caller Identification
Supported
Chat / Messaging
Supported
Contact Management
Supported
Fax Management
Supported
Speech Analytics Features
Automatic Transcription
Supported
Call Center Management
Not Supported
Call Recording
Supported
Customer Experience Management
Not Supported
Data Security
Not Supported
Natural Language Processing
Supported
Predictive Analytics
Not Supported
Self-Service Search
Not Supported
Sentiment Analysis
Supported
Surveys & Feedback
Not Supported
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Integrations
HubSpot CRM
Supported
HubSpot Customer Platform
Supported
3CX
Supported
AgencyAnalytics
Not Supported
AgencyPlatform
Not Supported
Constant Contact Lead Gen & CRM
Not Supported
Drift
Not Supported
Easyflow
Not Supported
Genesys Cloud CX
Supported
Google Ads
Not Supported
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Integrations
HubSpot CRM
Supported
HubSpot Customer Platform
Supported
3CX
Not Supported
AgencyAnalytics
Supported
AgencyPlatform
Supported
Constant Contact Lead Gen & CRM
Supported
Drift
Supported
Easyflow
Supported
Genesys Cloud CX
Not Supported
Google Ads
Supported
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