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About

BackBox offers a simple way to intelligently automate the backup, restoration, and management of all devices on a network by providing centralized management of devices such as firewalls, routers, switches, and load balancers. Each of these devices plays a critical role in the availability and security of an organization’s network, and BackBox ensures they all continue to function effectively and effortlessly, streamlining operations for optimal performance. BackBox provides a foundation to harmonize the configuration between multiple devices, enabling seamless integration, and assuring compliance to organization or industry security policies, standards, or guidelines. IT administrators can easily employ BackBox to track configuration changes and see the deviation with the baseline for compliance validation and remediation.

About

Designed for MSPs and IT Professionals, RG System provides a SaaS IT Management platform that combines RMM, Data Backup & Restore and Endpoint Security on a centric portal. With RG System, you protect your whole IT infrastructure - servers, workstations and devices - and you benefit from unique Bitdefender GravityZone Business Security and Dell EMC Avamar integration. Remote access, patch management, ticketing, reporting, VMs backup, replication, firewall... you manage and secure your IT environments from the same web based interface. The portal is affordable, easy-to-use and on a pay as you go model. Make IT Easy, that's what we do!

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Enterprises and managed service providers in need of an intelligent automation solution for their network and security devices

Audience

MSP, ISV, IT Professionals, CTO, CIO

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Please contact BackBox for pricing.
Free Version Not Supported
Free Trial Supported

Pricing

$1.50
Price per agent and per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 4.5 / 5
ease 4.5 / 5
features 4.2 / 5
design 4.0 / 5
support 4.8 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • They have amazing support and respond far quickly than big Networking conglomerates. Easy to use Interface and support for almost every type of backup.
  • You can quickly back up from a single point without looking for a wide variety of brand-independent solutions. Open to new developments, easily updated, customizable.
  • Simple product but does its job as expected. It's a bundle containing operations, backup, automation, compliance, and governance and also solving secure remote access. The price is fair. It supports legacy and cloud infrastructure. We have been using for hybrid environment without any issues. Lots of device supported. Nearly every version of devices is supported. Product support is agile and eager to solve all the problems. Intellicheck is massive. Lots of signatures and checks in the Intellicheck. It is a perfect match for our disaster recovery scenarios.
  • The price is low but the value of the product is high. Technical support is awesome. It has a vast array of integration. Even if there's no already built-in integration, technical support assists for the new device type or model. Automation is already inside the product. I like the dashboard, very simple and shows the highlist. I can assign anybody to watch over the backbox solution. There's no need for special training. It supports distributed deployment where we're deploying regional collectors to get the data. Intellichecks has lots of checks built-in coming with the product. We have lots of cases where we need to roll back or restore, Backbox built-in these tasks without any problem. Upgrades or fixes through the Backbox is simple, one click and done.

Cons

  • The logs are not always properly readable. And troubleshooting yourself is an issue. However the support team ensures that the resolution is swift and quick.
  • We did not see any serious shortcomings. The lack of documentation in the first versions has been fixed.
  • Integration with other products is not straightforward. There's no direct integration with Jira, CMDB, or ServiceNow. You need to write some coding to make this integration working. Reporting lacks. Intellicheck signatures are updated within the releases not through a real-time update. There's no real-time check-monitoring option available. The product does not have AI or ML inside. Manual tasks are somehow interesting, tasks/scripts are defined from the operational perspective, they're not APIs.
  • Main drawback, It's not a real-time product for monitoring. You should give time schedules, especially for checks and automation. There's no incident management inside the product. I can't assign a task or job to a team member. It's a problem especially for the intellichecks. I need to assign the check output for one of my team member follow-up. Notifications are somehow bulky. Reports also are very legacy look and not modern compared to other products. There are lots of intellichecks available. We need to modify some checks before running to get the best results. Siem integration is not straight forward.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

BackBox
Founded: 2009
United States
backbox.com/request-a-demo/

Company Information

RG System
Founded: 2008
France
www.rgsystem.com

Alternatives

Unimus

Unimus

NetCore j.s.a. (Unimus)

Alternatives

Categories

Cybersecurity Supported
IT Management Supported
IT Security Supported
MSP Supported
Network Automation Supported
Network Security Supported

Categories

Backup Supported
Disaster Recovery Supported
IT Management Supported
IT Security Supported
MSP Supported
Network Monitoring Supported
Network Security Supported
Remote Desktop Supported
RMM Supported

IT Management Features

Capacity Monitoring Not Supported
Compliance Management Supported
Event Logs Supported
Hardware Inventory Supported
IT Budgeting Not Supported
License Management Not Supported
Patch Management Not Supported
Remote Access Not Supported
Scheduling Supported
Software Inventory Not Supported
User Activity Monitoring Not Supported

IT Security Features

Anti Spam Not Supported
Anti Virus Not Supported
Email Attachment Protection Not Supported
Event Tracking Not Supported
Internet Usage Monitoring Not Supported
Intrusion Detection System Not Supported
IP Protection Not Supported
Spyware Removal Not Supported
Two-Factor Authentication Not Supported
Vulnerability Scanning Supported
Web Threat Management Not Supported
Web Traffic Reporting Not Supported

Network Security Features

Access Control Not Supported
Analytics / Reporting Supported
Compliance Reporting Not Supported
Firewalls Supported
Internet Usage Monitoring Not Supported
Intrusion Detection System Supported
Threat Response Supported
VPN Not Supported
Vulnerability Scanning Supported

Network Automation Features

Compliance Monitoring Supported
Configuration Backup Supported
Configuration Changes Supported
Network Orchestration Not Supported
Performance Monitoring Supported
Tool Access Control Not Supported
Vulnerability Assessments Supported

IT Management Features

Capacity Monitoring Supported
Compliance Management Not Supported
Event Logs Supported
Hardware Inventory Supported
IT Budgeting Not Supported
License Management Not Supported
Patch Management Supported
Remote Access Supported
Scheduling Supported
Software Inventory Supported
User Activity Monitoring Supported

IT Security Features

Anti Spam Supported
Anti Virus Supported
Email Attachment Protection Supported
Event Tracking Not Supported
Internet Usage Monitoring Supported
Intrusion Detection System Supported
IP Protection Not Supported
Spyware Removal Supported
Two-Factor Authentication Supported
Vulnerability Scanning Not Supported
Web Threat Management Supported
Web Traffic Reporting Supported

MSP Features

Backup Management Supported
Billing & Invoicing Supported
CRM Not Supported
Dashboard Supported
Help Desk Supported
Issue Management Supported
Live Chat Supported
Patch Management Supported
Privileged Access Management (PAM) Not Supported
Project Management Not Supported
Remote Access Supported
Remote Systems Monitoring Supported
Scheduling Supported

Network Security Features

Access Control Supported
Analytics / Reporting Supported
Compliance Reporting Not Supported
Firewalls Supported
Internet Usage Monitoring Not Supported
Intrusion Detection System Supported
Threat Response Not Supported
VPN Not Supported
Vulnerability Scanning Not Supported

Backup Features

Backup Log Supported
Backup Scheduling Supported
Cloud Backup Supported
Compression Supported
Continuous Backup Supported
Encryption Supported
Incremental Backup Not Supported
Local Server Options Supported
Remote Server Options Supported
Secure Data Storage Supported
Web Access / Restoration Supported

Business Continuity Features

Backup Log Not Supported
Backup Scheduling Not Supported
Compression Supported
Continuous Backup Supported
Encryption Supported
Incremental Backup Not Supported
Local Server Options Supported
Multiple System Support Supported
Remote Server Options Supported
Secure Data Storage Supported
Web Access / Restoration Supported

Disaster Recovery Features

Administration Policies Supported
Bare-Metal Recovery Supported
Encryption Supported
Failover Testing Not Supported
Flexible Data Capture Not Supported
Multi-Platform Support Not Supported
Multiple Data Type Support Not Supported
Offline Storage Supported

Endpoint Detection and Response (EDR) Features

Behavioral Analytics Not Supported
Blacklisting/Whitelisting Not Supported
Continuous Monitoring Supported
Malware/Anomaly Detection Supported
Prioritization Not Supported
Remediation Management Supported
Root Cause Analysis Supported

Endpoint Protection Features

Activity Log Not Supported
Antivirus Supported
Application Security Not Supported
Behavioral Analytics Not Supported
Device Management Supported
Encryption Supported
Signature Matching Supported
Web Threat Management Supported
Whitelisting / Blacklisting Not Supported

Network Monitoring Features

Bandwidth Monitoring Supported
Baseline Manager Not Supported
Diagnostic Tools Supported
Internet Usage Monitoring Not Supported
IP Address Monitoring Supported
Real Time Analytics Supported
Resource Management Not Supported
Server Monitoring Supported
SLA Monitoring Supported
Uptime Monitoring Supported
Web Traffic Reporting Not Supported

RMM Features

Deployment Management Supported
For MSPs Supported
IT Asset Management Supported
Mobile Access Supported
Network Monitoring Supported
Patch Management Supported
Real-time Alerts Supported
Remediation Management Supported

Remote Desktop Features

Chat Supported
Cross-Platform Access Supported
File Transfer Supported
Group View Supported
Mobile Device Access Not Supported
Multi Monitor Support Not Supported
Record Remote Sessions Supported
Remote Print Not Supported
Remote Wake Not Supported
User Management Supported

Integrations

Bitdefender GravityZone Supported
AlgoSec Supported
Barracuda Cloud Supported
Centerity Supported
CyberArk Privileged Access Manager Supported
Forcepoint Trusted Gateway System Supported
FortiGate NGFW Supported
FortiMail Supported
FortiSIEM Supported
LogRhythm SIEM Supported
NorthStar Navigator Supported
ONTAP Supported
Proofpoint Email Protection Supported
Radware Alteon Supported
Radware DefensePro Supported
Sophos Email Supported
Sophos UTM Supported
Symantec Endpoint Protection Supported
VMware NSX Supported

Integrations

Bitdefender GravityZone Supported
AlgoSec Not Supported
Barracuda Cloud Not Supported
Centerity Not Supported
CyberArk Privileged Access Manager Not Supported
Forcepoint Trusted Gateway System Not Supported
FortiGate NGFW Not Supported
FortiMail Not Supported
FortiSIEM Not Supported
LogRhythm SIEM Not Supported
NorthStar Navigator Not Supported
ONTAP Not Supported
Proofpoint Email Protection Not Supported
Radware Alteon Not Supported
Radware DefensePro Not Supported
Sophos Email Not Supported
Sophos UTM Not Supported
Symantec Endpoint Protection Not Supported
VMware NSX Not Supported
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Claim BackBox and update features and information
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Claim RG System and update features and information