Guided TroubleshootingDezide
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Related Products
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About
BILT is a customer experience platform that provides official 3D interactive instructions with voice, text, and animated guidance for thousands of products from hundreds of brands. Its 3D interactive Intelligent Instructions help users assemble, install, set up, maintain, train, and repair products with less guesswork and more confidence. It begins with a product overview that shows how many people, how much time, and how many steps are required, along with the tools needed and parts included. Users can follow guided steps, listen to voice instructions, read text guidance, replay steps instantly, tap any part for more information, and zoom or rotate animated 3D images to see the product from every angle. For brands and service teams, BILT helps customers maintain and repair products faster, reduce risk, lower service costs, reduce warranty claims, and improve the overall setup experience.
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About
At Dezide we help improve installation, service and repair processes by providing efficient troubleshooting knowledge to service centers, field service technicians and even end customers for both your own and competing products.
Dezide gathers the knowledge of your leading technical experts in Dynamic Troubleshooting Guides, which offer real-time, consistent, step-by-step instructions to your technicians. To deliver the best possible advice, our AI-powered platform dynamically uses four major factors when deciding which troubleshooting steps to recommend:
1. the probabilities of root causes
2. the probabilities that certain corrective steps will be effective
3. the costs of repairs
4. the time needed to complete the corrective steps.
As repairs are done and tracked, Dezide uses machine learning to improve continuously, offering your smartest, most cost-effective troubleshooting guidance to your team members around the world.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Manufacturers, retailers, educators, and service teams that need interactive 3D instructions to improve assembly, training, maintenance, and repair experiences
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Audience
Manufactures of equipment for construction, medical equipment, renewables and industrial engineering
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
Free
Free Version
Free Trial
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Pricing
$49.00/month/user
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationBILT
Founded: 2015
United States
biltapp.com
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Company InformationDezide
Founded: 2001
Denmark
www.dezide.com
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Categories |
Categories |
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Customer Service Features
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Knowledge Management Features
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
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Integrations
No info available.
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Integrations
No info available.
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