Azure AI Bot Service vs. Dialogflow Comparison


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About A managed service purpose-built for bot development. Develop intelligent, enterprise-grade bots that help you enrich the customer experience while maintaining control of your data. Build any type of bot—from a Q&A bot to your own branded virtual assistant—to quickly connect your users to the answers they need. Create a bot that can naturally interact with users by easily integrating Cognitive Services. Use open-source SDK and tools to build, test, and publish your bot to Azure. Deploy your bot to popular channels, wherever your customers interact. Create your own branded virtual assistant using solution accelerators. Integrate Bot Service across multiple communication channels to reach more customers, more often. Apply bots to channels including your website or apps, Microsoft Teams, Skype, Slack, Cortana, and Facebook Messenger.	About Dialogflow from Google Cloud is a natural language understanding platform that makes it easy to design and integrate a conversational user interface into your mobile app, web application, device, bot, interactive voice response system, and so on. Using Dialogflow, you can provide new and engaging ways for users to interact with your product. Dialogflow can analyze multiple types of input from your customers, including text or audio inputs (like from a phone or voice recording). It can also respond to your customers in a couple of ways, either through text or with synthetic speech. Dialogflow CX and ES provide virtual agent services for chatbots and contact centers. If you have a contact center that employs human agents, you can use Agent Assist to help your human agents. Agent Assist provides real-time suggestions for human agents while they are in conversations with end-user customers.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Organizations that want to build powerful conversational chatbots	Audience Businesses and developers interested in a comprehensive platform for developing chatbots, voice bots, and virtual agents using natural language understanding
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.5 / 5 ease 4.5 / 5 features 4.2 / 5 design 4.2 / 5 support 4.5 / 5 Read all reviews
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Microsoft Founded: 1975 United States azure.microsoft.com/en-us/products/ai-services/ai-bot-service/	Company Information Google Founded: 1998 United States cloud.google.com/dialogflow
Alternatives Amazon Lex Amazon	Alternatives Google Cloud Speech-to-Text Google
Dialogflow Google	IBM watsonx Assistant IBM
Graphlogic GL Platform Graphlogic	Google Cloud Natural Language API Google
Twixor	Amazon Lex Amazon
Gupshup View All	Yellow.ai Bitonic Technology Labs View All
Categories Chatbot Conversational AI	Categories AI Agent Builders AI Agents AI Development AI Tools AI Voice Agents Artificial Intelligence Artificial Intelligence (AI) APIs Chatbot Conversation Intelligence Conversational AI Conversational Support Machine Learning Natural Language Processing Voice Bot
	Chatbot Features Call to Action Context and Coherence Human Takeover Inline Media / Videos Machine Learning Natural Language Processing Payment Integration Prediction Ready-made Templates Reporting / Analytics Sentiment Analysis Social Media Integration Conversational AI Features Code-free Development Contextual Guidance For Developers Intent Recognition Multi-Languages Omni-Channel On-Screen Chats Pre-configured Bot Reusable Components Sentiment Analysis Speech Recognition Speech Synthesis Virtual Assistant Show More Features Artificial Intelligence Features Chatbot For eCommerce For Healthcare For Sales Image Recognition Machine Learning Multi-Language Natural Language Processing Predictive Analytics Process/Workflow Automation Rules-Based Automation Virtual Personal Assistant (VPA) Machine Learning Features Deep Learning ML Algorithm Library Model Training Natural Language Processing (NLP) Predictive Modeling Statistical / Mathematical Tools Templates Visualization Natural Language Processing Features Co-Reference Resolution In-Database Text Analytics Named Entity Recognition Natural Language Generation (NLG) Open Source Integrations Parsing Part-of-Speech Tagging Sentence Segmentation Stemming/Lemmatization Tokenization
Integrations Cognigy.AI Kik LINE PubNub Twilio Avaya Aura Call Center Studio Carrot quest Chatterbox Clienk Five9 Geomant GroupMe Kore.ai Meya Microsoft 365 SignalWire Slack XCALLY Yodel.io Show More Integrations View All 21 Integrations	Integrations Cognigy.AI Kik LINE PubNub Twilio Avaya Aura Call Center Studio Carrot quest Chatterbox Clienk Five9 Geomant GroupMe Kore.ai Meya Microsoft 365 SignalWire Slack XCALLY Yodel.io Show More Integrations View All 61 Integrations
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