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About

Avochato is an easy to use text messaging software solution built for sales, support, and operations teams. Avochato offers businesses the easiest way to connect to their customers, get more responses, and achieve higher conversion. It comes with a lead-generation chat widget, live inbox, broadcasting, automated surveys, programmable APIs, message templates, status tracking, and more. Avochato also offers integrations with leading business services including Slack, Office 365, Salesforce, and Desk.com.

About

Textline is a business text messaging platform for modern customer support and sales teams. Business texting is a fast, friendly, and convenient communication channel that makes people feel valued. Create better customer experiences and build stronger relationships with customers. Customers want to text you. Stop putting them on hold, and let them get in touch whenever they want, from wherever they are. We make direct, two-way communication possible, even when you’re talking to a large number of people at the same time. Customer support is a group effort. Our platform was built with collaboration in mind, so your team can do its best work. Textline keeps all of your conversations and customer information in one place, so you can monitor your team’s work, create a better process, and measure progress. Set up your phone number and arrange your workspace. Start authentic conversations with customers. Lots of them. Work efficiently using tools and features designed for teamwork.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses of all industries and sizes, including insurance, home care agencies, realtors, auto dealerships, logistics companies, delivery services, ecommerce, and more.

Audience

Companies of all sizes in the USA or Canada

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

Pro - $399 per month
Standard - $199 per month
Core - $99 per month
Free Version
Free Trial

Pricing

$59.97 per month
Limited: $59.97 per month
Standard: $89.97 per month
Pro: $249.95 per month
Plus additional usage fees
Free Version
Free Trial

Reviews/Ratings

Overall 4.8 / 5
ease 4.8 / 5
features 4.8 / 5
design 4.8 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • It is pretty easy to use and support is always willing to help. There are alot of functions that fits well to our business too.
  • Mobile app to communicate better and manage conversation. Broadcast messages saves time. Flexible tags are there to organize contacts. Repetitive questions are being answered automatically. Text messages can be scheduled as per the time and requirements. Customisable and reliable tool. User friendly app.
  • Very simple and easy to use texting platform. Really helped me connect with my customers in a way that email was lacking.
  • Avochato makes it extremely simple for us to interface with our clients. Really remarkable how simple and seamless it works.

Cons

  • We don't see any cons as of now. If we ever had problems or questions, their support is quick to rescue us which we are thankful for.
  • Till now no cons is there but it would be more impressive if Gifs can be added into messages.
  • The software did not have all of the integrations I was looking for, specifically google, but we made it work just fine without it.
  • Was a bit slow when we first started using it over a year ago, but speed has greatly improved since.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Avochato
Founded: 2015
United States
www.avochato.com/

Company Information

Textline
Founded: 2016
United States
textline.com

Alternatives

Community.com

Community.com

Community

Alternatives

Curogram

Curogram

Curogram, Inc.

Categories

Categories

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

SMS Marketing Features

2-Way Messaging
Artificial Intelligence
Contact Management
Mass Texting
Message Personalization
MMS
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Event Management Features

Attendee Management
Badge Management
Conferences / Conventions
Exhibit / Vendor Management
Gamification
Room Block Management
Social Media Promotion
Sponsorship Management
Surveys & Feedback
Ticketing
Volunteer Management
Weddings / Parties

Real Estate Agency Features

Calendar Management
Client / Property Matching
Client Database
Commission Management
Contact Management
Contract Management
Email Marketing
Flyer / Catalog Printing
Lead Management
Listing Management
Property Database
Website Management

Reputation Management Features

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Travel Agency Features

Central Reservation System
Customer Database
Flight Booking
GDS / OTA Integration
Itinerary Creation
Marketing Management
Payment Processing
Promotions Management
Quote Management
Rental Car Reservations
Single / Group Reservations

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

SMS Marketing Features

2-Way Messaging
Artificial Intelligence
Contact Management
Mass Texting
Message Personalization
MMS
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Integrations

Salesforce
Slack
Wufoo
Zapier
Aircall
Cognito Forms
Easyflow
Facebook Messenger
Freshdesk
Help Scout
Microsoft 365
Pipedrive
Sapling AI Writing Assistant
SaveMyLeads
Shift
Shopify
Twilio
Vonage Business
Vonage Communications APIs (Nexmo)
Zendesk

Integrations

Salesforce
Slack
Wufoo
Zapier
Aircall
Cognito Forms
Easyflow
Facebook Messenger
Freshdesk
Help Scout
Microsoft 365
Pipedrive
Sapling AI Writing Assistant
SaveMyLeads
Shift
Shopify
Twilio
Vonage Business
Vonage Communications APIs (Nexmo)
Zendesk
Claim Avochato and update features and information
Claim Avochato and update features and information
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