MessageDesk

MessageDesk

Alderwood Labs
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About

Avochato is an easy to use text messaging software solution built for sales, support, and operations teams. Avochato offers businesses the easiest way to connect to their customers, get more responses, and achieve higher conversion. It comes with a lead-generation chat widget, live inbox, broadcasting, automated surveys, programmable APIs, message templates, status tracking, and more. Avochato also offers integrations with leading business services including Slack, Office 365, Salesforce, and Desk.com.

About

MessageDesk keeps you and your team connected to contacts, customers, and clients for appointments, scheduling, payments, alerts, and daily operations. Ready to improve your day-to-day operations? Watch how business text messaging can help you start and manage more conversations, fill your calendar, and get you paid. Send and receive SMS and MMS messages for everything from 1-on-1 conversations to mass SMS marketing broadcasts. Spin up a new 10-digit phone number with a local area code or text-enable your existing business number. Start and manage more conversations with contact groups and web forms. Add contacts to quickly create groups or apply advanced filters to automatically group contacts based on their info. Grow your contact lists and start more conversations with web forms that net bookings, referrals, and appointments.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Businesses of all industries and sizes, including insurance, home care agencies, realtors, auto dealerships, logistics companies, delivery services, ecommerce, and more.

Audience

Companies that need a customer texting solution

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Pro - $399 per month
Standard - $199 per month
Core - $99 per month
Free Version Not Supported
Free Trial Supported

Pricing

$29 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 4.8 / 5
ease 4.8 / 5
features 4.8 / 5
design 4.8 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • It is pretty easy to use and support is always willing to help. There are alot of functions that fits well to our business too.
  • Mobile app to communicate better and manage conversation. Broadcast messages saves time. Flexible tags are there to organize contacts. Repetitive questions are being answered automatically. Text messages can be scheduled as per the time and requirements. Customisable and reliable tool. User friendly app.
  • Very simple and easy to use texting platform. Really helped me connect with my customers in a way that email was lacking.
  • Avochato makes it extremely simple for us to interface with our clients. Really remarkable how simple and seamless it works.

Cons

  • We don't see any cons as of now. If we ever had problems or questions, their support is quick to rescue us which we are thankful for.
  • Till now no cons is there but it would be more impressive if Gifs can be added into messages.
  • The software did not have all of the integrations I was looking for, specifically google, but we made it work just fine without it.
  • Was a bit slow when we first started using it over a year ago, but speed has greatly improved since.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Avochato
Founded: 2015
United States
www.avochato.com/

Company Information

Alderwood Labs
Founded: 2018
United States
messagedesk.com

Alternatives

Community.com

Community.com

Community

Alternatives

Curogram

Curogram

Curogram, Inc.

Categories

Categories

Mobile Marketing Supported
SMS Marketing Supported
SMS Survey Supported

SMS Marketing Features

2-Way Messaging Supported
Artificial Intelligence Not Supported
Contact Management Supported
Mass Texting Supported
Message Personalization Supported
MMS Supported
Mobile Coupons Supported
Mobile Keywords Supported
Polls / Voting Supported
Reporting/Analytics Supported
Scheduled Messaging Supported
Shortcodes Supported
Text-to-Win Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Not Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Supported
Virtual Assistant Not Supported
Workflow Management Supported

Event Management Features

Attendee Management Supported
Badge Management Not Supported
Conferences / Conventions Not Supported
Exhibit / Vendor Management Supported
Gamification Supported
Room Block Management Supported
Social Media Promotion Supported
Sponsorship Management Supported
Surveys & Feedback Supported
Ticketing Supported
Volunteer Management Supported
Weddings / Parties Supported

Real Estate Agency Features

Calendar Management Not Supported
Client / Property Matching Supported
Client Database Supported
Commission Management Supported
Contact Management Supported
Contract Management Not Supported
Email Marketing Not Supported
Flyer / Catalog Printing Not Supported
Lead Management Supported
Listing Management Supported
Property Database Not Supported
Website Management Not Supported

Reputation Management Features

Campaign Management Not Supported
Gamification Supported
Response Management Supported
Review Generation Supported
Review Monitoring Supported
Sentiment Analysis Not Supported
Social Media Metrics Not Supported
Social Media Monitoring Not Supported
White Label Not Supported

Travel Agency Features

Central Reservation System Not Supported
Customer Database Supported
Flight Booking Not Supported
GDS / OTA Integration Not Supported
Itinerary Creation Not Supported
Marketing Management Supported
Payment Processing Not Supported
Promotions Management Supported
Quote Management Supported
Rental Car Reservations Supported
Single / Group Reservations Supported

Integrations

Zapier Supported
Cognito Forms Supported
Freedom Merchants Not Supported
Microsoft 365 Supported
Nekton.ai Not Supported
QuickBooks Online Not Supported
QuickBooks Online Advanced Not Supported
Salesforce Supported
SaveMyLeads Supported
Shift Supported
Slack Supported
Stackreaction Supported
Wufoo Supported
Xero Not Supported

Integrations

Zapier Supported
Cognito Forms Not Supported
Freedom Merchants Supported
Microsoft 365 Not Supported
Nekton.ai Supported
QuickBooks Online Supported
QuickBooks Online Advanced Supported
Salesforce Not Supported
SaveMyLeads Not Supported
Shift Not Supported
Slack Not Supported
Stackreaction Not Supported
Wufoo Not Supported
Xero Supported
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