Autotask PSA

Autotask PSA

Datto, a Kaseya company
Thread

Thread

Thread Magic
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+

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About

Datto’s Autotask Professional Services Automation (PSA) is a powerful and intuitive cloud-based PSA platform providing a singular view of the entire business - enabling MSPs to centralize business operations and make data-driven decisions to improve service, productivity and profitability. Autotask PSA allows MSPs to run all aspects of their business at peak efficiency. It combines all the mission-critical tools necessary to run a managed services business. Autotask PSA centralizes operations and provides instant understanding through customizable dashboards and widgets, enabling you to make data-driven decisions. Autotask PSA does not require extensive testing, maintenance, or updates and has a proven track record of consistently delivering 99.99% uptime and unmatched security. PSA is the central hub for any MSP providing a single pane of glass view across the business and increasing efficiency through automating workflows.

About

Thread is an AI-powered Service Desk platform built for MSPs that delivers agentic triage, automation, and seamless chat experiences — all without code. Designed to deploy in under 30 minutes, Thread integrates instantly with your PSA tools like ConnectWise, Autotask, and HaloPSA. Its AI agents automate intake, categorize tickets, and generate recaps and time entries, saving technicians up to 19 minutes per request. With a unified inbox, teams can manage conversations from Teams, Slack, or Messenger in one responsive workspace. Thread boosts operational efficiency, cuts overhead, and transforms the client experience with faster resolutions and 1:1 or group chat support. It’s the fastest way to scale your MSP service desk while maintaining exceptional service quality.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies in need of an advanced PSA software

Audience

Managed Service Providers (MSPs) seeking to automate ticket handling, triage, and chat workflows with AI to increase technician efficiency and service quality without adding overhead

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$50 per user per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Datto, a Kaseya company
Founded: 2007
United States
www.datto.com/products/autotask-psa

Company Information

Thread Magic
Founded: 2019
United States
www.getthread.com

Alternatives

Alternatives

ConnectWise PSA

ConnectWise PSA

ConnectWise
SysAid

SysAid

SysAid Technologies

Categories

Categories

Professional Services Automation Features

Billing & Invoicing
Client Portal
Collaboration Tools
CRM
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

Integrations

Barracuda Cloud Archiving Service
Clarity Security
ConnectBooster
DNSWatch
Datto SaaS Defense
ESET Endpoint Security
Field Nation
Guardz
HappySat
IT Portal
Ingram Micro Cloud
Kaseya Quote Manager
Memtime
MyBig5
Netreo
Network Glue
QuickBooks Online
TurboDocx
Wufoo
Zomentum

Integrations

Barracuda Cloud Archiving Service
Clarity Security
ConnectBooster
DNSWatch
Datto SaaS Defense
ESET Endpoint Security
Field Nation
Guardz
HappySat
IT Portal
Ingram Micro Cloud
Kaseya Quote Manager
Memtime
MyBig5
Netreo
Network Glue
QuickBooks Online
TurboDocx
Wufoo
Zomentum
Claim Autotask PSA and update features and information
Claim Autotask PSA and update features and information
Claim Thread and update features and information
Claim Thread and update features and information