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About

Cloud-native and globally available, Automox enforces OS & third-party patch management, security configurations, and custom scripting across Windows, Mac, and Linux from a single intuitive console. IT and SecOps can quickly gain control and share visibility of on-prem, remote and virtual endpoints without the need to deploy costly infrastructure.

About

Solve IT problems at the speed of business with ConnectWise Automate. A robust remote monitoring and management (RMM) platform, ConnectWise Automate helps boost the effectiveness of IT teams. It offers teams the ability to discover all devices and users that need to be proactively monitored, remove delivery roadblocks, and support more endpoints without adding headaches or head count.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

We are focused on helping IT managers, system admins, network admins, security admins, secops, and others who handle system protection. By automating routine tasks, they can focus on other priorities.

Audience

IT Service Providers and Managed Service Providers (MSPs)

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$3.00
Pricing is per endpoint per month, starting at $3.00 per endpoint.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.5 / 5
ease 4.3 / 5
features 4.8 / 5
design 4.1 / 5
support 4.0 / 5

Pros & Cons from Real Users

Pros

  • ConnectWise Automate truly shines when it comes to robust automation — the ability to patch multiple devices simultaneously is a massive time-saver, freeing up IT professionals to focus on higher-priority work. Its proactive monitoring and alerting capabilities are comprehensive, sending notifications for issues like low disk space or connectivity problems before they become critical — a huge win for MSPs trying to stay ahead of client issues. The scripting and automation features are flexible and powerful, and the remote access options are robust, making it a solid, reliable choice for IT teams managing distributed environments. The tight integration with ConnectWise PSA and ScreenConnect as a primary connection surface is a standout advantage for shops already in the ConnectWise ecosystem.
  • ConnectWise Automate provides real-time monitoring of endpoints and generates alerts for potential issues. This proactive monitoring helps IT teams address issues promptly, minimizing the impact on end-users.
  • Ticketing and alerting is excellent and often resolves most known issues automatically. You have the ability to add scripts which would assist the automation and resolution process.
  • The functionality of the scripts is great. The systems can reboot overnight and can be pushed through windows updates—and the whole thing can be monitored. You can easily use SQL Queries to create reports for NOC operations.
  • Very powerful RMM tool. There is almost no limitation to what you can do with ConnectWise Automate. The scripting engine allows you to create automation tasks using their basic scripting functions or use your own with a PowerShell script.

Cons

  • Getting up and running with ConnectWise Automate does take some patience — the initial setup and configuration can be time-consuming, and ongoing maintenance requires dedicated expertise that smaller teams may find challenging to sustain. Patch management, while functional, remains an area with some room for improvement, and reporting inconsistencies can occasionally require a bit of manual follow-up to keep everything tidy. Some users transitioning from simpler RMM solutions may find the interface a lot to take in at first, and the feature gap between the web version and the installed client can take a little getting used to
  • While powerful, ConnectWise Automate's extensive features may be considered overkill for smaller IT teams or businesses with simpler IT infrastructure. Implementing only the necessary features may require careful configuration.
  • Support is not the greatest in terms of time to respond though very knowledgeable once engaged.
  • It can be very difficult to set up. The UI is too complex and hard to understand. Support is limited for Linux and OS X systems.
  • The solution is aging a bit and needs to be updated to support more cloud centric thinking. Still stuck in the age of on-premise solutions and ignoring things like Microsoft 365.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Automox
Founded: 2015
United States
www.automox.com

Company Information

ConnectWise
Founded: 1982
United States
www.connectwise.com/platform/unified-management/automate

Alternatives

Alternatives

Freshservice

Freshservice

Freshworks
Saner CVEM

Saner CVEM

SecPod Technologies
Iru

Iru

Iru (formerly Kandji)

Categories

Categories

IT Automation Supported
IT Management Supported
IT Security Supported
IT Service Supported
MSP Supported
Network Monitoring Supported
Network Security Supported
Patch Management Supported
RMM Supported
Server Management Supported
System Monitoring Supported
Virtualization Supported

IT Asset Management Features

Asset Tracking Not Supported
Audit Management Not Supported
Compliance Management Supported
Configuration Management Supported
Contract/License Management Not Supported
Cost Tracking Not Supported
Depreciation Management Not Supported
Inventory Management Supported
IT Service Management Not Supported
Maintenance Management Not Supported
Procurement Management Not Supported
Requisition Management Not Supported
Supplier Management Not Supported

IT Management Features

Capacity Monitoring Not Supported
Compliance Management Supported
Event Logs Not Supported
Hardware Inventory Not Supported
IT Budgeting Not Supported
License Management Not Supported
Patch Management Supported
Remote Access Not Supported
Scheduling Not Supported
Software Inventory Supported
User Activity Monitoring Not Supported

IT Service Features

Contract Management Not Supported
Incident Management Not Supported
IT Asset Management Supported
Knowledge Management Not Supported
Release Management Not Supported
Self Service Portal Supported
Service Catalog Not Supported
Service Reporting Not Supported
Ticket Management Not Supported

MSP Features

Backup Management Not Supported
Billing & Invoicing Supported
CRM Not Supported
Dashboard Supported
Help Desk Not Supported
Issue Management Not Supported
Live Chat Not Supported
Patch Management Supported
Privileged Access Management (PAM) Not Supported
Project Management Not Supported
Remote Access Not Supported
Remote Systems Monitoring Supported
Scheduling Not Supported

Patch Management Features

Alerts/Notifications Supported
Automatic Approval Supported
Automatic Patch Deployment Supported
Automatic Scans Supported
Compliance Management Supported
Custom Patches Supported
Dashboard Supported
Network Wide Management Supported
Patch Prioritization Supported
Patch Testing Supported
Remote Access/Control Supported
Vulnerability Scanning Supported

Computer Security Features

Anti Spam Not Supported
Antivirus Not Supported
Audit Trail Not Supported
Compliance Management Supported
Database Security Audit Not Supported
File Access Control Not Supported
Financial Data Protection Not Supported
Maintenance Scheduling Supported
Real Time Monitoring Not Supported
Security Event Log Not Supported
Virus Definition Update Not Supported
Vulnerability Protection Supported

Endpoint Detection and Response (EDR) Features

Behavioral Analytics Not Supported
Blacklisting/Whitelisting Not Supported
Continuous Monitoring Not Supported
Malware/Anomaly Detection Not Supported
Prioritization Supported
Remediation Management Supported
Root Cause Analysis Not Supported

Endpoint Protection Features

Activity Log Not Supported
Antivirus Not Supported
Application Security Supported
Behavioral Analytics Not Supported
Device Management Supported
Encryption Not Supported
Signature Matching Not Supported
Web Threat Management Not Supported
Whitelisting / Blacklisting Not Supported

Vulnerability Management Features

Asset Discovery Not Supported
Asset Tagging Supported
Network Scanning Not Supported
Patch Management Supported
Policy Management Supported
Prioritization Supported
Risk Management Supported
Vulnerability Assessment Supported
Web Scanning Not Supported

IT Asset Management Features

Asset Tracking Supported
Audit Management Supported
Compliance Management Supported
Configuration Management Supported
Contract/License Management Supported
Cost Tracking Supported
Depreciation Management Not Supported
Inventory Management Supported
IT Service Management Supported
Maintenance Management Supported
Procurement Management Supported
Requisition Management Not Supported
Supplier Management Supported

IT Management Features

Capacity Monitoring Supported
Compliance Management Supported
Event Logs Supported
Hardware Inventory Supported
IT Budgeting Not Supported
License Management Supported
Patch Management Supported
Remote Access Supported
Scheduling Not Supported
Software Inventory Supported
User Activity Monitoring Supported

IT Service Features

Contract Management Supported
Incident Management Supported
IT Asset Management Supported
Knowledge Management Not Supported
Release Management Supported
Self Service Portal Supported
Service Catalog Supported
Service Reporting Supported
Ticket Management Supported

MSP Features

Backup Management Supported
Billing & Invoicing Not Supported
CRM Not Supported
Dashboard Not Supported
Help Desk Not Supported
Issue Management Supported
Live Chat Supported
Patch Management Supported
Privileged Access Management (PAM) Not Supported
Project Management Not Supported
Remote Access Supported
Remote Systems Monitoring Supported
Scheduling Not Supported

Patch Management Features

Alerts/Notifications Supported
Automatic Approval Supported
Automatic Patch Deployment Supported
Automatic Scans Supported
Compliance Management Not Supported
Custom Patches Supported
Dashboard Not Supported
Network Wide Management Supported
Patch Prioritization Not Supported
Patch Testing Supported
Remote Access/Control Not Supported
Vulnerability Scanning Supported

Data Center Management Features

Audit Trail Supported
Behavior-Based Acceleration Supported
Cross Reference System Supported
Device Auto Discovery Supported
Diagnostic Testing Supported
Import / Export Data Supported
JCL Management Not Supported
Multi-Platform Supported
Multi-User Supported
Power Management Supported
Sarbanes-Oxley Compliance Supported

IT Infrastructure Monitoring Features

Alerts / Notifications Supported
Application Monitoring Supported
Bandwidth Monitoring Supported
Capacity Planning Supported
Configuration Change Management Supported
Data Movement Monitoring Supported
Health Monitoring Supported
Multi-Platform Support Supported
Performance Monitoring Supported
Point-in-Time Visibility Supported
Reporting / Analytics Supported
Virtual Machine Monitoring Supported

IT Security Features

Anti Spam Supported
Anti Virus Supported
Email Attachment Protection Supported
Event Tracking Not Supported
Internet Usage Monitoring Supported
Intrusion Detection System Supported
IP Protection Supported
Spyware Removal Supported
Two-Factor Authentication Supported
Vulnerability Scanning Supported
Web Threat Management Supported
Web Traffic Reporting Supported

Mobile Device Management (MDM) Features

Automatic Device Recognition Not Supported
Data Management Supported
Deployment Management Supported
Inventory Management Supported
Maintenance Utilities Supported
Procurement Management Supported
Remote Update / Installation Supported
Software Management Supported
Synchronization Management Supported
Wireless Network Support Not Supported

Network Monitoring Features

Bandwidth Monitoring Supported
Baseline Manager Supported
Diagnostic Tools Supported
Internet Usage Monitoring Supported
IP Address Monitoring Supported
Real Time Analytics Supported
Resource Management Not Supported
Server Monitoring Supported
SLA Monitoring Supported
Uptime Monitoring Supported
Web Traffic Reporting Supported

Network Security Features

Access Control Supported
Analytics / Reporting Supported
Compliance Reporting Not Supported
Firewalls Supported
Internet Usage Monitoring Supported
Intrusion Detection System Supported
Threat Response Supported
VPN Not Supported
Vulnerability Scanning Supported

RMM Features

Deployment Management Supported
For MSPs Supported
IT Asset Management Supported
Mobile Access Not Supported
Network Monitoring Supported
Patch Management Supported
Real-time Alerts Supported
Remediation Management Supported

Server Management Features

CPU Monitoring Supported
Credential Management Supported
Database Servers Supported
Email Monitoring Supported
Event Logs Supported
History Tracking Supported
Patch Management Supported
Scheduling Supported
User Activity Monitoring Supported
Virtual Machine Monitoring Supported

System Monitoring Features

Alerts / Notifications Supported
Antivirus Management Supported
Data Backup / Recovery Supported
Device Monitoring Supported
Inventory Management Supported
Patch Management Supported
Policy-based Automation Supported
Remote Monitoring Supported
Reporting / Analytics Supported
Risk Analysis Supported
Server Monitoring Supported
Service Configuration Management Supported

Virtualization Features

Archiving & Retention Supported
Capacity Monitoring Supported
Data Mobility Supported
Desktop Virtualization Supported
Disaster Recovery Supported
Namespace Management Not Supported
Performance Management Supported
Version Control Supported
Virtual Machine Monitoring Supported

Integrations

Axonius Supported
ThreatAware Supported
Aritic Swarm Not Supported
Barracuda SSL VPN Not Supported
Bocada Not Supported
BrightGauge Not Supported
Delinea Cloud Access Controller Not Supported
Emersion Not Supported
Guardz Not Supported
Halo Service Desk Not Supported
HaloPSA Not Supported
Lucidum Supported
N‑able Passportal Not Supported
ScalePad Not Supported
ScalePad Quoter Not Supported
Sunrise HR Case Management Supported
Sunrise IT Service Management Supported
Tyro EFTPOS Not Supported
Viirtue Not Supported
Zynk Not Supported

Integrations

Axonius Supported
ThreatAware Supported
Aritic Swarm Supported
Barracuda SSL VPN Supported
Bocada Supported
BrightGauge Supported
Delinea Cloud Access Controller Supported
Emersion Supported
Guardz Supported
Halo Service Desk Supported
HaloPSA Supported
Lucidum Not Supported
N‑able Passportal Supported
ScalePad Supported
ScalePad Quoter Supported
Sunrise HR Case Management Not Supported
Sunrise IT Service Management Not Supported
Tyro EFTPOS Supported
Viirtue Supported
Zynk Supported
Claim Automox and update features and information
Claim Automox and update features and information
Claim ConnectWise Automate and update features and information
Claim ConnectWise Automate and update features and information