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About

Athens is a private, open-source tool for technology pioneers. Dynamically create, connect, and compound your research and documentation using a collaborative knowledge graph. Learn new research workflows, connect with 2,500+ people who love learning, and weigh in on the future of self-hosted knowledge graphs. The problem today is that we are getting drowned in information. If we don't take notes, we forget everything. So we take notes, but then we have too many notes! Search doesn't work. Folders don't work. And no one does tagging. Athens lets you take notes without praying to the search gods, without double-clicking endlessly on folders, and without manual tagging. Athens Research is a remote learning community building the most powerful and transparent, open-source knowledge base; the result is Athens: a free knowledge graph for research and notetaking. Athens is open-source, private, extensible, and community-driven.

About

Highly customizable all-in-one Customer Support and Feedback Software available in SaaS and On-Premise. - Community Feedback Software Helps to collect, organize, manage incoming feedback and feature requests. Smart voting and the commenting system helps to get insights for creating product development roadmaps. -Help Desk with Ticketing Feature-rich ticketing help desk system allows you to manage tickets with the help of customizable statuses, tasks, private notes, comments, reports, and Kanban Boards. Smart system automation and notification rules allow to facilitate the workload on your support team and cut expenses. Insightful Reports and Analytics system help to estimate the efficiency of your support team and analyze your customers' experience. - Knowledge Base Software Improve customer self-service by organizing FAQs and documentation system around your products or services. Embed knowledge base widget on any page of your website, or in a Chatbot.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Individuals looking for an idea management software

Audience

Medium and Enterprise Commercial

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$149.00/month/ 2 Agents
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Athens
www.athensresearch.org

Company Information

UseResponse
Founded: 2012
United States
www.useresponse.com

Alternatives

Alternatives

LiveAgent

LiveAgent

Quality Unit
Athene-V2

Athene-V2

Nexusflow
OpenAthens

OpenAthens

Eduserv

Categories

Categories

Idea Management Features

Activity Dashboard
Brainstorming
Collaboration
Creator Tracking
Idea Ranking
Project Tracking
Status Tracking

Customer Feedback Features

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Integrations

Azure DevOps
Facebook
Facebook Messenger
Flowlu
Google Play
Help Desk Migration
Instagram
Jira
LINE
Salesforce
Slack
Stackreaction
Telegram
Viber
WeChat
WhatsApp
WordPress
X (Twitter)
Zapier

Integrations

Azure DevOps
Facebook
Facebook Messenger
Flowlu
Google Play
Help Desk Migration
Instagram
Jira
LINE
Salesforce
Slack
Stackreaction
Telegram
Viber
WeChat
WhatsApp
WordPress
X (Twitter)
Zapier
Claim Athens and update features and information
Claim Athens and update features and information
Claim UseResponse and update features and information
Claim UseResponse and update features and information