Related Products
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About
Athens is a private, open-source tool for technology pioneers. Dynamically create, connect, and compound your research and documentation using a collaborative knowledge graph. Learn new research workflows, connect with 2,500+ people who love learning, and weigh in on the future of self-hosted knowledge graphs. The problem today is that we are getting drowned in information. If we don't take notes, we forget everything. So we take notes, but then we have too many notes! Search doesn't work. Folders don't work. And no one does tagging. Athens lets you take notes without praying to the search gods, without double-clicking endlessly on folders, and without manual tagging. Athens Research is a remote learning community building the most powerful and transparent, open-source knowledge base; the result is Athens: a free knowledge graph for research and notetaking. Athens is open-source, private, extensible, and community-driven.
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About
Highly customizable all-in-one Customer Support and Feedback Software available in SaaS and On-Premise.
- Community Feedback Software
Helps to collect, organize, manage incoming feedback and feature requests. Smart voting and the commenting system helps to get insights for creating product development roadmaps.
-Help Desk with Ticketing
Feature-rich ticketing help desk system allows you to manage tickets with the help of customizable statuses, tasks, private notes, comments, reports, and Kanban Boards. Smart system automation and notification rules allow to facilitate the workload on your support team and cut expenses. Insightful Reports and Analytics system help to estimate the efficiency of your support team and analyze your customers' experience.
- Knowledge Base Software
Improve customer self-service by organizing FAQs and documentation system around your products or services. Embed knowledge base widget on any page of your website, or in a Chatbot.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Individuals looking for an idea management software
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Audience
Medium and Enterprise Commercial
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
$149.00/month/ 2 Agents
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationAthens
www.athensresearch.org
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Company InformationUseResponse
Founded: 2012
United States
www.useresponse.com
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Categories |
Categories |
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Idea Management Features
Activity Dashboard
Brainstorming
Collaboration
Creator Tracking
Idea Ranking
Project Tracking
Status Tracking
Customer Feedback Features
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Help Desk Features
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Knowledge Management Features
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
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Integrations
Azure DevOps
Facebook
Facebook Messenger
Flowlu
Google Play
Help Desk Migration
Instagram
Jira
LINE
Salesforce
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Integrations
Azure DevOps
Facebook
Facebook Messenger
Flowlu
Google Play
Help Desk Migration
Instagram
Jira
LINE
Salesforce
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