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About

Trusted by thousands of teams worldwide to work with their clients & teams, Atarim cuts turnaround times for creative projects from weeks (if not months) to days. It’s time to work together without the chaos. Get on the same page, centralize your workflow, and get to work. The world’s fastest collaboration experience. Ditch the busy work & deliver great work. Best-in-class onboarding and ongoing support are provided to all Atarim customers. Trusted by the largest brands and enterprise companies in the world. Ditch the guesswork and endless back-and-forth emails for a single central hub. Let people drop comments on your creative work any time by pointing and clicking so you never have to chase them up or clarify what they meant. Log in to your team’s shared inbox and see all client emails assigned to the right website, with each email associated with a task. Manage your project more effectively, save hours every single week, and stay organized.

About

Userback is the leading user feedback and bug tracking solution for software teams looking to understand users and build better products. With Userback, you can collect metadata-enriched visual feedback and gain deep insights into your user's sentiment and behavior with in-app surveys like NPS, CES, and CSAT metrics. Add deep context to any piece of feedback via full session replay features. Create user segments and track every user from the moment they log in. Survey only the cohorts that are important to you and understand your user experiences throughout the entire lifecycle from trial to churn. Wrap it all up with branded feature portals, and public roadmaps, and a centralized location for all your feedback to reduce feedback overhead by 70% and increase feedback closure times by 10X. No code? No problem. Start instantly with a code-free browser extension, perfect for internal QA and bug tracking.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Teams and professionals seeking a platform to power their visual collaboration and manage their creative projects

Audience

Product Managers, SaaS Companies, Web Developers, QA Testers, Website Owners, CX Managers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$16 per month
Free Version
Free Trial

Pricing

$29 per month
Team: $29/month. For growing teams managing feedback more effectively.

Business: $79/month. For scaling teams needing more advanced tools.

Business Plus: $159/month. For enterprise teams requiring extra control and support.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.9 / 5
ease 4.8 / 5
features 4.7 / 5
design 4.8 / 5
support 4.8 / 5

Pros & Cons from Real Users

Pros

  • - It is easy to install and set up. - All the feedback gets shown on the main dashboard. - The learning curve of the tool is quite low. - The load time is really low.
  • Good tool for working on web projects and communicating what needs to be done between team mates and clients.
  • -- Ease of Use -- Customizable -- Integrations -- Can be white labeled -- Ability to attach screen events and logs -- Automatic screenshot inclusion
  • It's super easy to use for clients and our internal team. We use it to demo web designs as well as creatives for our clients.
  • The tool is simple to use and easy to implement on a site. We like that anyone can provide feedback on the site.

Cons

  • Userback provides what it claims, there can be some improvement in the UI, but other than that everything is good.
  • It's a bit of learning curve. You have to put some code into the site but it works.
  • -- Would be great to have chat functionality. The button can be moved to a different part of the page, but we don't want to clutter the page with too many buttons, so we had to choose between Userback and a chatbot/Intercom/Drift. We use the feedback function but it's not interactive so it's not quite the same.
  • There aren't currently any cons that I can think of. Userback is indispensable for us to manage client projects.
  • We don't have any real concerns with how the tool works.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Atarim
atarim.io

Company Information

Userback
Founded: 2016
Australia
www.userback.io

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Alternatives

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Redpen

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GoVisually

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BugHerd

Splitrock Studio Pty Ltd.
Cage

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PageProofer

PageProofer

DGrigg Development

Categories

Categories

Bug Tracking Features

Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management

Complaint Management Features

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback Features

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Success Features

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Digital Experience Platforms (DXP) Features

Alerts / Notifications
Auto-Tagging
Blogs
Calendar
Content Modeling
Digital Asset Management
File Sharing
Form Builder
Forums / Message Boards
Headless CMS
Knowledge Base
Performance Monitoring
Personalization / Segmentation
Reporting / Analytics
Surveys / Polls
Templates
User Management / Permissions
Version Control
Wiki
Workflow Management

Issue Tracking Features

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Product Management Features

Collaboration
Feedback Collection
Idea Management
Milestone Tracking
Prioritization
Product Roadmapping
Release Management
Requirements Management
Resource Management
Workflow Management

Session Replay Features

Eye Tracking
Form Analytics
Heatmaps
Mouse Tracking
Optimization Tools
Session Recording
Surveys
User Experience Analysis
User Feedback
Visitor Segmentation

UX Features

Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

Usability Testing Features

A/B Testing
Annotations
Audience Targeting
Heatmaps
Impression Testing
Mobile Testing
Moderated Usability Testing
Prototype Testing
Quantitative Metrics
Remote User Testing
Reporting / Analytics
Surveys and Feeback
Video Recording / Transcription

Integrations

Asana
Basecamp
ClickUp
Jira
Slack
Teamwork.com
Trello
Zapier
monday AI work platform
Azure DevOps Server
Claude
Cursor
Integrately
Jira Work Management
Linear
Microsoft Teams
Pabbly Connect
Shopify
WordPress
Wrike

Integrations

Asana
Basecamp
ClickUp
Jira
Slack
Teamwork.com
Trello
Zapier
monday AI work platform
Azure DevOps Server
Claude
Cursor
Integrately
Jira Work Management
Linear
Microsoft Teams
Pabbly Connect
Shopify
WordPress
Wrike
Claim Atarim and update features and information
Claim Atarim and update features and information
Claim Userback and update features and information
Claim Userback and update features and information